Customer Service Human Resource

Donte' Brown 614-***-**** . *****-*****@*******.***

**** ********* *****. ****** *******, GA 30122

I am currently exploring the possibility of obtaining a position with your

company, in a challenging environment, providing opportunities for growth

and advancement, where I can utilize my customer service, sales,

administrative, human resource, and leadership experience and skills toward

becoming a valuable team member. As a team player I am able to integrate

and adapt effective people, situations and work environment. My work is

quick and efficient and I will provide service in a professional and

efficient manner.

EDUCATION

Clark Atlanta University - Atlanta, GA

Bachelor of Art - Business Administration/Management - 2009

PROFESSIONAL EXPERIENCE

Guest Services Specialist July 2008 - Present

Georgia Dome Atlanta - Atlanta, GA

. General administrative duties within various departments

. Assisting customers with directions around the facility.

. Reporting issues guest have during events and resolving them

Teller August 2011-

June 2013

Wells Fargo Bank - Atlanta, GA

. Sold between 10 and more products and services a week ( One of the top

sellers)

. Educating clients about products and services they can benefit from.

. Handled various accounting transactions ranging from $100,000 and

higher

. Multi-tasked while working in the lobby and drive-thru provided great

customer service.

Sales Associate January 2011-

August 2011

Best Bank - Atlanta, GA

. Provided account status data whenever required and handled phone

enquiries.

. Entered member and transactions data into the computer and issued

computer-generated receipts to member.

. Handled many cash and check transactions ranging from $70,000 and

higher

. Explained, promoted and sold banking products and services.

Devereux Treatment Network January 2010- December 2010

Direct Support Professional- Kennesaw, GA

. Assisted in school activities, helping maintain on task behaviors and

ensuring positive participation.

. Provided appropriate care, treatment, and services for the behavioral

health needs of adolescents and young adults.

. Documented client's progress and interaction with peers and staff.

Customer Service Representative January 2010 - May

2010

Title Max- Atlanta, GA

. Collection calls and promotions calls

. Provided customers with the documentation needed to pawn their title.

. Filed customers information after title loan transaction

. Interactive Marketing Institute

. Processed payments for customers accounts

. Counted drawer daily

. Deposited all payments to the company's business account weekly

Education Advisor April 2009 -

August 2009

Interactive Marketing Institute - Atlanta, GA

. Provided prospects information about our free service and how they

can obtain grants and scholarships to attend college.

. Assisted prospects with furthering their education

. Find schools in the prospects area that offer their major

. Inbound calls daily

Human Resource Assistant November 2008 -

January 2009 (seasonal)

St. Vincent Family Centers- Columbus, OH

. Fee waiver and tuition reimbursement contact research

. Assisted employees with the tuition reimbursement program, benefits, and

administrative duties

. Data entry for master employee roster

. Worked with Kronos program

. Handled confidential documents daily

. Obtained contracts with companies for CPR and First Aid classes for

adaptive behavior specialist employees

Adaptive Behavior Specialist May 2006 -

January 2009 (seasonal)

St. Vincent Family Centers- Columbus, OH

. Facilitated age appropriate activities for children 3 -13 years old.

. Monitored and record the daily progress of each client

. Provided variety of behavioral and peer interaction activities for

psychiatric disorder clients such as painting, games, learning numbers

and alphabets.

. Informed parents of the progress of their children and areas that need

improvement.

Human Resource Intern (Inroads) May 2007

- August 2007

Verizon Wireless-Dublin, OH

. Analyzed data that contained hiring rates for 2006 until 2007

. Presented PowerPoint presentations for the human resource department

regarding their hiring process

. Administered quiz to candidates for Customer Service and Financial

Services

. Worked with PeopleSoft

. Handled confidential documents daily

. Worked with recruitment and scheduling interviews

. Scheduled candidates for an assessment and input their information on

PeopleSoft

. Prepared hiring pockets for new hires and their start date

Technology Skills

. Proficient in contemporary personal computer systems operation

including: PeopleSoft, Kronos, Microsoft Windows; Microsoft Office

(Word, Excel, PowerPoint, Outlook, IE, OneNote and Publisher).

Affiliations / Interests /Awards

. Final Four 2013- Assisted guest with directions and information about

the Final Four

. New Birth Missionary Baptist Church: Volunteer Youth Ministry 2010

. Wells Fargo Award: 100% Customer Satisfaction rating 2011-2013

. Best Bank & Wells Fargo :Incentive compensation for meeting sales

goals 2011

. St. Vincent Family Centers : Community Back to School Picnic 2013

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