Sales Manager

Kay Singh

***** ********* *** *******, 443-***-****

Sterling, VA, 20166 *****.*******@*****.***

SUMMARY

With past experience in managing people and administration for my own business, I am excited to utilize my knowledge to carve out a successful

career path in the Human Resource field. Having professional experience in the Indian and the American market has helped in honing my

understanding of people skills and cultural diversity.

EDUCATION

Northern Virginia Community College, Annandale, VA, USA

Human Resource Management Certification (Completing in August 2014)

A 123-hour certificate program providing a general overview of the dynamic and growing field of HR management. Ten courses that address

human resource fundamentals, and provide practical techniques that will immediately be applied to the work setting. Courses completed (5)-

Principles of Human Resource Management, Intro to Employee Benefits, HR Recordkeeping and HR Law and Practical Skills in Employee

Relations.

Symbiosis Institute of Business Management, Pune, India

Masters in Business Administration (Marketing), Completed in 2008

Sydenham College of Commerce and Economics, Mumbai, India

Bachelor of Commerce, Completed in 2003

SKILLS

Administration: Updating tutor information on Big Apple (the online system) for easy access of tutor information from the database.

Corresponding with clients using Outlook for gathering feedback, providing monthly statements and providing child’s progress report. Maintained

excel sheets for managing month to date and year to date budgets spending. Mailed payment checks to tutors at the end of the month after

receiving their invoice and monthly time sheet.

Team Management: Held the responsibility of managing 8 sales associates while working as Sales Manager in India. Listening to their

suggestions and problems, doing annual performance appraisal, one to one chat in case objectives were not on track and supporting members at

times of crisis were some of the ways the job was handled.

Computer:

• Typed, edited and proofread correspondence, advertisements and presentations using Microsoft Word

• Created spreadsheets, tables, charts and graphs using skills in Microsoft Excel

• Created Microsoft PowerPoint presentations for schools, parents and tutor orientation

• Successfully use Microsoft Outlook for executive correspondence, scheduling and tracking contacts

Training and Development: Efficiently managed a group a 35 tutors on the roster by coordinating between the clients and the tutors. Provided

adequate tools to tutors for enriching their knowledge and honing their teaching skills. Maintained an online employee handbook to maintain job

function clarity. Organized tutor meet-ups once every two months to share best practices amongst them. With every good job done by a tutor, there

were incentives to motivate them.

EXPERIENCE

Owner, May 2012 to 2013

Tutor Doctor, Sterling, VA

Providing tutors for in-home tutoring in all subjects and all grades. Tutors were carefully matched with the student based on the personality and

learning style of the child.

• Evaluated the performance of tutors by assessing the increase in grades of students and feedback from parents

• Adhered to background investigation and reference check of tutors as part of selecting and onboarding

• Created job posts for prospective tutor on job sites like Career Builder and Monster for attracting applications

• Applicant tracking was based on educational qualifications, professional experience, references and demeanor

• Personally interviewed the candidates, and negotiated hourly rates, availability and contract terms, conditions

• Attained a Net Promoter Score of 76% as a result of superior customer service

• Generated revenue of $25,000 in the first six months of operation

• Referral program for existing as well as non-existing client augmented the enrollments by 15%

• Organized and systematic handling of payroll for tutors at the end of months

Sales Manager, September 2009 to November 2010

TATA Capital Ltd. New Delhi, India

Sales head for personal loans in North India territory. Responsible for expanding the personal loans business, and achieving sales targets with the

help of personally chosen eight sales associates.

• Solely responsible for evaluation and grading the performance of sales team at the end of financial year

• Represented the grievances of associates effectively to the management with regard to pay, bonus, leave allowance

• Created effective incentive plans for sales channel s leading to INR 1,000,000 increase in disbursal volume

• A 20% increase in high net worth individual portfolio by personally managing their accounts

• Prepared quarterly marketing plan in sync with the allocated budget, and helped increase sales each quarter

Business Development Manager (Rural Finance), May 2008 to August 2009

TATA Capital Ltd. New Delhi, India

Zonal head for establishing insurance business in conjunction with insurance providers in rural space.

• Coordinated the administrative and management efforts for keeping the business rollout timeline on track

• Organized the requisite trainings for an easy understanding of the process flow for mutual funds and insurance

• Personally interviewed and selected sales associates based on certain personality traits, important to drive sales

• Achieved 130% of target the first month of operation and consecutive achievement of targets in following months

Branch Manager, January 2005 to July 2005

GE Money, India

Department head for the personal loan product and administrative head for other businesses’ in the branch. Responsible for scaling up the regions

personal loan business along with smooth management of the branch.

Relationship Manager, July 2003 to December 2004

GE Money, India

Processed the loan applications submitted for personal and auto loans after doing a due diligence on the applicants. Took part in outdoor marketing

events to showcase the products under the GE umbrella and collecting leads for follow ups.

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