Project Manager Management

V ALERIE PAIR - BIGGS, MS

p *********@*****.*** * 40 - 461 - 9225

Over 16 years’ experience in project management and consulting, delivery of business and technical solutions through

problem analysis, needs elicitation, work scope definition, resource acquisition, allocation and project planning, earned

value analysis. Strong project manager adept to carrying out projects through research, data analysis and needs

assessment, within time and budgetary constraints. Skilled at working and communicating with cross functional teams to

meet organizational goals.

Areas of expertise:

Operational logistics Acquisition management Task order management

Strategic planning Business process improvement Customer relations

Software implementation Regulatory compliance Readiness assessment

Population health research Managed care Disease surveillance

Tracking and reporting Patient outcomes Disease management

Professional Experience

October 2012-May 2013 Food and Drug Administration

Regulatory Health Project Manager (Contractor) Silver Spring, Maryland

Provide day to day project management support to the Office of Compliance (OC), and Office of Scientific Investigations

(OSI).

Primary functions:

Develop strategic plans and standard operating procedures to implement the Generic Drug User Fee Amendment

of 2012

Assess program baselines and evaluation processes that consider programmatic elements affecting operational

efficiency and supportability

Propose and implement solutions to critical problems by creating actionable strategies, implementation plans, and

oversight plans that use metrics that enable the program

Provide program information for the update, preparation and coordination of plans, reports, and briefings (e.g.

Program Acquisition Status Reports, Life-Cycle Management Plans, Strategic Plans, Program Status Briefings,

Metrics Reports, and Resource Allocation Plans).

Plan and coordinate activities among project teams in order to meet program goals

Perform research and respond to consumer and official inquiries and monitor, evaluate assigned regulatory

projects

Apply project management principles by planning and organizing concurrent activities and anticipating subtle and

difficult issues

October 2011- August 2012 CareFirst BlueCross BlueShield

Senior Project Consultant (Contractor) Baltimore, Maryland

Provide Patient- Centered Medical Home (PCMH) Corporate Initiative Program Operations day to day support by

collaborating with internal and external stakeholders to include medical practices, clinical providers and administrators to

reduce health care cost and to improve health outcomes.

Primary functions:

Program implementation and compliance

Review care plans to ensure appropriateness based on program guidelines, Wellness/Illness Burden Pyramid,

ICD 9/10 compliance for chronic conditions

Elicit and document business function and technical requirements

Consult with functional users and management to identify, define current operational procedures,

Analyze feasibility of the requirements to ensure system meets stakeholder needs

Act as liaison between end-users, technical analyst and consultants to ensure optimal operational performance

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Develop and maintain project scorecard and present updates to the leadership team

Responsible for tracking and documenting SDLCs are met for the following: provider recruitment, wizard in

Portico, care plan workflow, quality score card logic, attribution, care plan eligibility, patient roster and portal

services

Identify opportunities for process improvements and make recommendations to stakeholders and management

Provide change impact analysis and refine critical processes

Participate in user acceptance testing and provider portal support

Perform financial analysis and earned value analysis

Maintain project performance measures, monitor and track project metrics against project requirements

Maintain resource allocation; project schedule

Track project lessons learned; facilitate team meetings

Document and track project risks and dependencies

July 2011 – October 2011

Management Consultant

Performed management consulting services for small and medium size companies: business development, capture

management, proposal writing, capabilities statement, one page slicks and GSA schedule preparation and submittal.

December 2005 – July 2011 HealthCare Resolution Services, Inc

Project Manager Laurel, Maryland

Performed and lead project teams that supported government and commercial contracts; responsible for planning,

executing and evaluating projects according to timelines and budgets.

Primary Functions:

Planned and scheduled advisory panels, Institutional Review Boards and stakeholder meetings

Performed project execution to include development effective project plans

Performed budget development and execution and Earned Value Analysis

Provided task order Management and executed comprehensive transition plans

Performed capture management and proposal development

Recruited and retained healthcare professionals

Developed and implemented standard operating processes

Conducted training for peer educators

Developed and implemented prevention initiatives to include campaigns, promotions, education materials and

outreach strategies

Performed data collection, compilation and analyzes of research findings

Managed multi-disciplinary teams technical and administrative

Developed collaborative relationships with internal and external customer

Developed effective communication strategies

Performed and managed risk assessment

Analyzed project constraints

Performed requirements planning to include gathering and analyzing user requirements and developed Work

Breakdown Structures (WBS)

Performed and managed Business Process Improvement

Select Projects:

Food and Drug Administration

Provided healthcare consulting services and project oversight to the Office of Biostatistics and Epidemiology, Center for

Biologics and Evaluation and Research and the Food and Drug Administration H1N1 Vaccine Project. Collaborated with

subject matter experts from both the Department of Defense and the Food and Drug Administration in their efforts to

identify adverse events following use of vaccine or other biological products in the military population.

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Air Force Medical Administrative Support Services Contract

Provided project management and leadership to supports Air Force Medical Services Multiple Award Task Order

(AFMASS) IDIQ non-personal services contract. Contract supported six-three Military Treatment Facilities through the

United States; providing professional services and supplemental staff augmentation services to support (MTFs).

City of San Antonio, Department of Public Health

Provided project management, community outreach and oversight for the Liver Cancer Feasibility Study undertaken by

the San Antonio Metropolitan Health District. Responsible for selecting the appropriate research methodology and

techniques, generating qualitative and quantitative research plans for life cycle studies and designing bilingual research

questionnaires, moderator guides and community outreach initiatives.

Department of Justice, United States Marshals Service

Provided Management Consulting that included establishment of Project Management Office to implement and execute a

National Managed Health Care System. Business and Technical Solution included negotiating contracts with medical

facilities and providers, IT system development, claims processing and payment, utilization review and quality

management for purposes of enabling the USMS to arrange for appropriate prisoner health care at substantial savings to

the taxpayer.

October 2004 –December 2005 Health Research and Analysis, LLC (HRA)

Project Coordinator Bethesda, Maryland

Uniformed Services University of the Health Sciences (USUHS), Department of Preventive Medicine and Biometrics

(PMB), Center for Force Health Protection Studies

Designed and conducted evaluation and epidemiologic studies for DOD’s Healthcare and Force Health Protection

initiatives. Provided leadership, managed data acquisition; data use agreements and compliance, proposal writing, and

provided hands on experience in validating and liking data from various federal databases

Primary Functions:

Evaluated and coordinated data acquisition strategies for relevant military data sources

Designed and developed epidemiologic study analysis plans

Provided oversight of database tables for analysis

Developed standard operating procedures

Provided support the preparation of peer reviewed publications and presentations

Conducted literature searches and reviews

Prepared technical reports and proposal responses

Ensured compliance of contract requirements

Reported and presented research findings

Conducted literature reviews

Education and Certifications:

M.S., Health Care Administration, University of Maryland

B.S., Business Administration with concentration in Marketing, Virginia State University

Certificate in Health Insurance Portability and Accountability Act (HIPAA)

Certificate in Health Care Management, Georgetown University, School of Continuing Education

Crestcom Bullet Proof Manager Certification

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