Customer Service Sales

Lisa Johnson

**** ******** ****

Arlington, VA **204

*********@*****.***

(C) 571-***-****

CAREER SUMMARY

A Customer Service professional capable of listening attentively to client needs to ensure positive experiences and quickly resolve

complaints. Over three years experience in customer service with excellent interpersonal skills to work with individuals from diverse

backgrounds. Able to adapt various work settings and fast-paced environments. Proficiency in Microsoft Word, PowerPoint and Excel.

WORK EXPERIENCE

Georgetown University Law Center Washington, DC 05/2010 -05/2012

Exam Proctor

• Assisted with administration of standardized testing programs for college students in a classroom setting

• Secured materials to ensure integrity of test results

• Implemented instructor’s and university’s testing procedures by verifying correct number of exams to students

• Fulfilled duties outside of job responsibilities such as assisting the Alumni Association

• Proctored one to three exams per day with each lasting two to three hours in length each

• Collaborated with other proctors to facilitate larger examinations

• Maintained integrity honor code

Macy’s Department Store Arlington, VA 7/2009 – 2/2010

Sales Merchandiser

• Provided attentive customer service while demonstrating an enthusiastic, positive attitude.

• Assisted customers with locating merchandise

• Made recommendations, cross-sold merchandise to meet or exceed sales, and enrolled customers in loyalty programs.

• Prepared for inventory, stocking and close outs

• Assisted in all departments of the store such as shoes, clothing, and housewares and maintained cleanliness throughout the store

• Handled cash and credit cards transactions in a professional manner.

Kastle Systems Arlington, VA 9/2008 – 2/2009

Call Center Dispatcher

• Efficiently received and processed 150 incoming calls per day through in-house monitoring system while maintaining a

professional decorum and following all designated procedures.

• Contacted police and emergency response teams regarding threats, fires, and other dangers.

• Responded to requests to enable, disable and disregard building alarms;

• Followed protocol to provide temporary “special admit” clearances; and dispatched Field Service Representatives to complete

maintenance requests.

U.S. Department of Transportation Washington, DC 01/ 2006 – 04/2006

Disability Coordinator 15 weeks (Paid internship)

• Supported, planned, and implemented specific training activities and tasks to assigned individual based on the person-centered

habilitation or education plan

• Provided supervision of assigned individual throughout scheduled shift assignment to ensure their safety and well-being

• Organized and implemented person-centered habilitation and educational plans which focused on life skills

• Implemented behavioral interventions

• Assisted 7-10 clients throughout their transition

• Taught individuals with disabilities how to navigate within their environment

• Completed required case notes by collecting relevant client data

EDUCATION:

The University of Toledo Toledo, OH 5/2006

Bachelor of Arts in Disability Studies and Social Work

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