Customer Service Sales

Orellee Smith

** ** ******* ****. ***. *A Flushing, NY 11367 Phone: 347-***-**** Email: *******.*****@*****.***

Summary:

• Six years operating point of sale systems, and cash handling

• Six year perfecting customer service in a variety of different industries

• Leadership and management experience developing trainees and coworkers into more productive members of the team.

• Strong computer skills, with full understanding of Microsoft office products

• Excelling at problem solving and troubleshooting to enhance function for my team

• Exceeding customer expectations through diligent attention to problem resolution

• Constantly utilizing creativity and out of the box thinking to ensure I meet or exceed employer expectations

Educational Background

College: John Jay College (2010-2013) (Diploma)

Major: Criminal Justice (3.3 GPA)

QueensBorough Community College (2008 -2010)

Major: Liberal Arts

Employment History

Lowe’s Inc.

Kings Plaza, NY

Receiving Associate (March 2013-October 2013)

• Receiving parts and equipment, honing observation to detail and quality assurance programs

• Constant vigilance to details, including product receiving followed by safely transporting the products to the sales floor ensuring

a simple customer experience when choosing products

• Detailed knowledge of a fully integrated computer system, handling logistics, inventory and sales statistics

• Kept stock of in house office supplies on demand, ensuring work would not be slowed by a lack of tools to perform job duties

• Meticulously worked to keep the warehouse orderly, clean and organized so all parties can perform at peak performance

• Completed inventory counts and ordered merchandise based on the results.

Macy’s Inc.

Brooklyn, NY

Receiving Associate (September 2012- June 2013)

• Worked with exceptional management learning all procedures of receiving of products and store supplies

• Maintained strict quality controls over incoming merchandise so the company’s bottom line didn’t experience losses from

broken merchandize.

• Ensured proper presentation of products to increase visual appeal thusly increase sales

• Data entry and maintenance verifying inventory of stock on hand

• Packaging purchased items from the sales floor and shipping them via FedEx, UPS, etc.

Whole Foods Market

New York, NY

Customer Service Cashier (September 2008 - March2009)

• Made sure the customers are being taken care of.

• Assisted in overseeing customer flow; ensured that customer waiting time is within established regional limits.

• Maximized team potential through effective and proper procedures for customer check out, handling of tenders, use of tares,

sales of alcoholic beverages, and use of PLUs and UPCs.

• Supported national, regional, and store programs.

• Kept the Customer Service department clean, swept floors.

• Followed and abided with all applicable health and sanitation procedures and adhered to safe work practices.

• Performed all duties and responsibilities required for a Customer Service Team Member.

• Performed other duties that were appointed by the Customer Service Team Leader

• Completed inventory counts and ordered merchandise based on the results.

References

Available upon request.

Contact this candidate