Customer Service Engineer

**** ***** ***** *** **** Cogan Station, PA *****

Mobile: 570-***-**** Home: 570-***-****

****.*.*****@*****.***

Matthew J. Ricci

. Senior Network Engineer-

Qualified and experienced Senior Network Technician with exemplary track

record of success in

diverse and varied industries with the ability to rapidly adapt to new

technology by maintaining quickly and proficient learning habits.

Test Equipment

Digital Storage Oscilloscope . Logic Analyzer . Power Analyzer . Signal

Generator . Differential Probe

Active Probe . AC/DC Power Supply . DC Load . Spectrum Analyzer . Multi-

meter . Milliohm Meter

LCR Meter . Current Probe . HF Probe . Audio Analyzer . Video Analyzer .

Temperature Probe

Thermal Chamber . ATE/BITE . Luminance Meter . Power Meter . Cat-5 .

Coaxial cable

BETSS-C . Cerberus Scout . RAID . PTZ . RDISS equipment and systems

Core Competencies

Design Improvement Parts Qualification Customer Service

Scripting Critical Problem-Solver Troubleshooting

Information/Data Prototyping Quality Assurance/Control

Production Support Project Management Delivery Tracking

Oral/Written Communication Data Acquisition Technical Documentation

Information Technology Record Keeping Performance Monitoring

Time & Workflow Management Internal Auditing Signal Integrity

Experience

Network Engineer II. CACI Technologies. Fort Belvoir, VA. / Afghanistan

2011 - Present.

. FSR/TI (Field Service Representative / Trainer Installer).

. Training elite SOCOM soldiers how to setup, operate, and trouble shoot

the Cerberus Scout system which is a man portable surveillance system,

which involves an (ARSS) Advanced Radar Surveillance System, 3

computers, day camera, cooled and uncooled thermal camera.

. Maintaining of IP addressing schema for the system and configure the

correct ports.

. Knowledge of LRTI (Long Range Thermal Imager) camera.

. Experience and training with the RDISS (Rapid Deployment Integrated

Surveillance System).

. Extensive knowledge with CCTV (Closed Circuit TV) surveillance

Systems.

Equipment Maintenance Foreman. KBR. Iraq.

2009 - 2011.

. Duties to include trouble shooting vehicles; diagnose problems

with electrical systems, work on hydraulic systems, and work with

air conditioner systems.

. Scheduling of services, unscheduled services, and weekly dispatch

of 276 vehicles and equipment, Provide cost estimates for repair of

vehicles.

. Maintain 276 vehicles with minimal parts, with a 24 hour shop

operation, working 12-14 hour days and 7 days a week, also on call

24 hours a day.

. Experience with tracked vehicles, front end loaders, dump trucks,

and graders. Changing tires, tracks, starter's, pumps, pulling

engines, and replacing worn turbocharger.

. Knowledge of a wide range of air tools, power tools, and welders to

complete the job right the first time.

. Confer with customers regarding equipment needs and services

performed on equipment. Order and track parts, update and maintain

monthly inventory.

Senior Mechanic. US Army. Fort Stewart, GA. / Iraq

2007-2008.

. Fixed, rebuilt, trained, and supervised up to five personnel as an E-4

in our small engine automotive shop.

. Assigned jobs, Inspected work, monitored vehicle status, and inventory

reports. I ordered parts and supplies for the unit's motor pool.

Signed and accountable for about 500,000 dollars' worth of equipment

and supplies without loss.

. Worked with EOD on their construction equipment including forklifts,

bulldozers, cranes, and backhoes. Changing engines, tracks, hydraulic

lines and pumps, and preventive maintenance to keep equipment in

excellent working order without failure because of worn parts.

. Experience with many tools and equipment such as welders and plasma

cutters.

. Experienced operating forklifts ranging in size from 3K to 10K; I have

experience working with Humvee's, lmtv's, and MRAPS.

Special Electronics Tech. US Army. Fort Stewart, GA. / Iraq / Kuwait

2004 - Present.

. Equipment experience to include: telephones, radios, Night Vision

Goggles, switches, and computers where I repair and maintain small

circuit boards, routers and the making of necessary changes to

maintain constant network connection.

. Secret clearance that I have maintained for 7 years.

Education & Training

Williamsport High School

United States Army- Honorable Discharge

Fort Gordon G.A. - Special Electronics Repair

Certification

Defensive Drivers Course Certification

Combat Lifesaver Certification

References Available Upon Request

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