Human Resources Customer Service

JaQuay R. Wyatt

**** **** ********** ***** * Spring, Texas 77373 * 832-***-**** * *********@*****.***

HUMAN RESOURCES PROFESSIONAL

Training & Development Customer Service On-Boarding

Benefits Administration Project Management

Highly motivated and skilled Human Resources professional with experience in successful human resources management,

training and professional development. Excellent organizational, interpersonal, and business communication skills with

superior customer service skills in diverse and face-paced environments. Proven ability to communicate with employees

regarding the role of human resources within the overall business operation. Detail oriented with a professional work

ethic and interpersonal skills including a desire to grow within a goal driven organization.

Core Competencies

Training & Development Employee Recognition Organizational Development

Family Medical Leave Performance Management Customer Service

HR Policies & Procedures HR Program/Project Management Orientation/On-Boarding

CAREER HIGHLIGHTS

Human Resources Management

Execute day-to-day human resources operation across all departments, facilitating the administration, compliance,

and maintenance of related human resources functions.

Working knowledge of human resource programs, policies, and practices along with the ability to interpret and

apply those policies, regulations and rules.

Successfully processed all Family Medical Leave and other employee absence paperwork ensuring 100%

compliance with various laws and regulatory mandates.

Assists in the development of special forecasts for all operational areas analysis to support in the development of

long-term capacity plans and accurate workload predictions for the annual budget/planning process.

Analyzed and supported all contact center migration and new business opportunities by determining position,

headcount, occupancy and efficiency expectations.

Created and managed employee recognition programs

Responsible for collaborating with business partners to define delivery and implementation requirements to meet

district needs.

Directed new employee onboarding and orientation while informing employees of benefits and plan enrollments.

Training and Development

Responsible for planning, creating and executing training programs to students, subordinates and associates.

Designed and developed curriculum and training manuals covering various topics to strengthen individual and

team specific knowledge or skill areas.

Knowledge of best practices and current research in the use of technology to enhance teaching and learning.

Provide timely coaching and feedback to help individuals and teams strengthen a specific knowledge or skill area.

Responsible for evaluating and analyzing feedback to enhanced the effectiveness of future trainings.

PROFESSIONAL EXPERIENCE

Houston Independent School District August 2006 to Present

Trainer/ Lead Teacher

First Data November 1998 to November 2005

Human Resources Workforce Analyst

EDUCATION & CERTIFICATIONS

North Central College In Progress

Master of Business Administration in Human Resources

University of St. Thomas May 2006

Texas Teacher Certification

Texas Southern University December 2005

Bachelor of Business Administration in Management

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