Project Quality Assurance

JOEL YAKUBU

Phone: 713-***-****

Email: ****.*******@*****.***

Business Analyst Summary:

• Business Analyst & Product Research Analyst with a total of seven years’ experience.

• Strong analytical experience sourcing information in addition to quantitative skills.

• Proficient with SQL, SAP Project Systems, SPSS, IBM AS400i Series, Siebel CRM.

• Proficient with MS Office (Access, Excel, PowerPoint, Project, SharePoint & Visio).

• Excellent communication skills & adept at facilitating process walkthrough & presentation.

• Excelled in partnering with teams to analyze business needs & value-added deliverables.

• Ability to effectively plan, schedule & manage production system outages & return to full

operations within brief time windows while adhering to control policies and procedures.

• Acted as liaison between High Level Executives with domains in Business & IT resulting in a

track record of exceptional and timely deliveries, hence ensuring client needs satisfaction.

• Experience in Use Cases Development using UML MS Visio & MS Word-Shapes.

• A thorough understanding of the Software Development Life Cycle Methodologies (Agile-

Scrum, RUP, and Waterfall) including but not limited to the various concepts such as Requirement

Gathering, Requirement Analysis & Management.

• Possess a detailed-oriented outlook with a mind for ideas, excellent communication, project team

collaboration, and problem-solving skills.

• Involved in gathering, analyzing, and documenting business requirements, functional

requirements and specifications for Business Objects and Reports on a project phase bases.

• Proficient in all phases of Requirement Management and added know-how in detailing, tracking

and reviewing test cases/UAT and ensuring they are in accordance with requirements standard.

Technical Skills:

• SDLC Methodologies - Agile Scrum, Waterfall, Rational Unified Pro.

• ERPs - SAP, MS SharePoint, Siebel CRM, and Yammer Collaboration.

• Software Tools - MySQL, MS Office Suite, MS Project, and MS Visio.

• Modeling Tools - Rational Rose, MS Visio, and Prezi Presentation.

Educational:

• MS Technology Management (Information Systems & Design)

Texas A&M University- Commerce (May, 2013)

• MBA - Management Information Systems

Texas A&M University- Commerce (December, 2009)

• BS Business Administration (Financial Management & Analysis)

Ahmadu Bello University- Zaria (November, 2004)

Position: Business Analyst

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Domain: Mortgage Banking

Company: Bank of America, TX

Duration: January, 2009 – Current

Total Years of Experience: 4 Years

Task Description:

• Serves as a Liaison between Business & IT Organization during requirement elicitation.

• Interface with stakeholders & facilitated communication between client and the IT department to

implement Agile Methodology for the project life cycle development.

• Involved in Project Management planning processes including Estimation & Budgeting.

• Involved in defining Use Cases, User Stories & efforts in the conglomeration team goals.

• Prepared use case documents and utilized MS Visio to create UML diagrams including use case,

activity and class diagrams to extract business process flows and workflows, thereby assisting

development and quality assurance teams requirements.

• Worked on a collaborative team environment to initiate, to engage in and to finalize use cases to

develop functional and detailed design specifications of the application.

• Work with Business partners to align solutions with Business Strategies formulations.

• Guide business units in addressing improvements on ongoing & new project efforts.

• Involved in creating targeted questionnaires and preparing trigger interviews for SME’s, clients

and business users during requirement gathering phases on new projects.

• Participate in JAD sessions for requirement, feasibility and risk analysis with various

stakeholders, including designers, developers & management to identify risk critical areas.

• Involved in project Feasibility & Risk Analysis processes that aim to identify the business critical

and high-risk areas of the clients applications needs.

• Work as a point of contact between business users and developers to submit requirements and

changes, clarify questions and issues.

• Develops data flow diagrams, illustrating data flow from the Legacy systems into the Application

Database Tables, along with checkpoints for verification and validations.

• Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that

the final application catered to the user requirements needs and goals.

• Advice in the development of a user acceptance test plan and test case scenarios to guide a select

group of key end-users in testing the user interface and functionality of the app.

• Perform requirement walkthroughs with the Development and QA teams with the aim to develop

testing strategies and test plans such that test cases reflect business goals.

• Work extensively with MS office suite for preparing status and progress reports for teams.

• Work with business users to define product feature requests, business requirement specifications,

and change requests, then document requirements from such events and transformed them into

functional requirement specifications; modeled business process flow using UML, activity and

sequence diagrams.

• Conduct one-to-one meetings and web-Conferences, as well as facilitating JAD sessions with

different stakeholders; analyzed and came up with suggestions providing consistent process for

the communication, escalation, and resolution of issues.

• Work with teams in reviewing requirements via the use of Use Case & Activity Diagrams.

• Involved in monitoring process flows and creating Business Process Verification Plans, and

conducting user test check list manual for User Acceptance Testing (UAT).

• Partner with users to identify, evaluate and develop systems and procedures that are cost

• Participate in the analysis and definition of efficient, cost effective solutions, Gap Analysis,

evaluate & reengineer existing systems, tools, methodologies, Standardization of processes.

Position: Product Research Analyst

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Domain: Telecommunication

Company: Globacom Telecom

Duration: May, 2005 - July, 2008

Total Years of Experience: 3 Years

Task Descriptions:

• Used Statistical Apps to engage in gathering, documenting & analyzing data.

• Used SQL/ VLook-up to query, develop database & export data for reporting.

• Used PivotTables to analyze, interpret & summarize data for strategy formulation.

• Used SAP Project to effectively set milestones & execute across diverse groups.

• Used MS Access to create product database & maintained prompt documentation.

• Used PowerPoint to prepare presentations & reports on results of data syntheses.

• Used Visio/Excel to develop & maintain business models with use-cases.

• Used SWOT Matrix/BCG Model to plan, develop & coordinate product growth.

• Developed analytical model towards various business strategies to match mission.

• Performed ad-hoc analytical support to function when expertise are constrained.

• Collaborated with central planning groups in analyzing & developing due process.

• Provided research support to cross-functional teams to analyze and create action plans.

• Responsible for the design, development & implementation of product solutions.

• Developed enhanced reporting solutions to track & assess product performance.

• Developed & provided guidance and recommendations on process improvements.

• Analyzed & forecast monthly variances for different market centers & segments.

• Provided research support to cross-functional teams to analyze and create action plans.

• Responsible for the design, development & implementation of new product solutions.

• Developed enhanced reporting solutions to track & assess product performance .

• Used MS Access to create product database & maintained procedures for documentation.

• Used Statistical Apps to engage in gathering, documenting & analyzing product data.

• Developed & provided guidance and recommendations on process improvements.

• Analyzed and forecast monthly variances for different market centers and segments.

• Monitored product portfolio performance and communicated changes to clients.

• Provided support for completing activities such as action plans, new account reviews.

• Prepared client recommendation docs, performance, and presentations (via e-media).

• Researched client inquiries; document account activities and client interactions.

• Maintained department industry research and report information across departments.

• Interact with partners and support groups to resolve client and operational issues.

• Completed ad hoc projects for team and participated in routine corporate meetings.

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