Customer Service Assistant

Michelle Perea

Email: ******@*****.***.

LinkedIn: michelleperea.

Phone: 619-***-****

“Determined and goal orientated professional with strong academic background”

PROFILE

1. Driven professional with extensive clerical, administrative and customer service experience with a fluency in

Spanish. Proven ability to analyze and resolve customer/client issues using internal procedures and

troubleshooting techniques. Highly proficient with all MS Office applications, MS Outlook, Word and Excel.

Excellent interpersonal, oral, and written communication skills and experience escalating issues to management.

EDUCATION

UNIVERSITY OF WASHINGTON, JACKSON SCHOOL OF INTERNATIONAL STUDIES-Seattle, WA, June 2013

Bachelor of Arts, International Studies: Latin America and Caribbean with Minor: Spanish

2. International Studies: San Sebastian, Spain (Sep. 2012 – May 2013)

EMPLOYMENT HISTORY

Covance Inc. - Program Specialist, San Diego, CA, Jul. 2013- Current.

Facilitates access to medical resources and assistance for healthcare professionals.

3.

Knowledge of database management with multiple vendors

4.

Answer and record incoming calls and provides assistant to meet professionals’ and patient’s needs

5.

Scanned confidential documents into electronic filing system and categorized them for retrieval and

6.

review.

Works in team environment to complete daily operations and ad hoc client requests

7.

Screens patients for financial assistance (phone, fax and email applications)

8.

9.

University of Washington Intramural Center - Membership Service/ Facilities Assistant, Seattle, WA, Jan. 2010-Apr.

2013

Managed customer requests and communicated concerns to management team

10.

Maintained records, filed documents, updated bulletins, scheduling reservations, managed cash

11.

register and memberships through database program

Assisted front desk receptionist, entered data and time sheet information for team meetings

12.

Facilitated and followed operational procedures for facility management

13.

14.

On Point Credit Union - Office Assistant, Portland, OR, Sept. 2007- Jul. 2008.

Reviewed documents for accuracy while assisting in title transfers documentation

15.

File or retrieved confidential documents and related materials

16.

Completed photocopy projects, fax correspondence and organized office supple areas

17.

18.

Wyse Kadish LLP - Office Assistant, Portland, OR, Sept. 2006- Aug. 2007

Operated front desk receptionist by answering phones, greeting clients, and working on projects.

19.

Created files and binders to organize legal information and confidential records for clients.

20.

Maintain firm organization, compiled and distribute mail.

21.

VOLUNTEER WORK

Somali Community Services Coalition – Mentor and tutor for refugee program, Jan. 2010-Mar. 2010

22.

Dream Project- Mentor to first generation students pursuing higher education, Sep. 2009- Jan. 2010

23.

Student Housing Floor Council Leader, Sept. 2009- Jan. 2011

24.

Campaña Quetzal- High Education Mentor/ Tutor, Aug. 2011-Jan. 2012

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26.

References Available Upon Request

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