Project Manager Customer Service
Resume:
Dear Recruiter,
I am interested in seeking employment with your organization. Please find
my resume enclosed, it will furnish you with the details relevant to my
experience, skills and education. Any other information you require shall
be promptly provided upon your request.
As my resume indicates, I have established a work history encompassing a
variety of diverse environments within Amazon.com which I feel could only
help me in any position I hold with the company. I believe this shows
flexibility on my part to change as the company does.
I possess excellent interpersonal skills accompanied with the ability to
communicate effectively to individuals on all levels of intellect, a strong
customer service focus and a desire to learn new skills. My work ethic is
founded on a 'get the job done right' attitude to ensure all projects are
completely fulfilled to the utmost.
I would provide my current knowledge and drive into the team to maintain
and excel to service our customer needs internally and externally, provide
any concern toward changes or problems with current equipment or procedures
that could occur. I believe and know that if I satisfy the needs our
customers within or beyond their current expectations I will be a valuable
asset to your team.
I would now like to contribute and utilize my skills and abilities with
your organization. Within my experience, I have always made and executed
the effort to fulfill and go beyond what is expected, to push the bar, and
never to let a task go unfinished. Should your establishment need a self-
motivated individual please call me so that we may arrange a personal
interview to further discuss how I would benefit your company.
Sincerely,
Steven J Wykpisz
103 Newcomb Lane
Campbellsville, Kentucky
********@*****.***
Steven J Wykpisz 103 Newcomb Lane - Campbellsville, Kentucky
********@*****.***
Experience:
Amazon.com Campbellsville, Kentucky
IT Technical Lead 8/2008 to 7/31/2013
. Primary responsibilities consist of the local FC's infrastructure and
support
. Recognize, develop and adopt best practices in local systems
administration: automation, tool creation, testing, security, scale
operational support, self repair, documentation, efficient use of
resources.
. Solve problems at their root, stepping back to understand the broader
context.
. Recognize and use time tested practices to solve business problems. Where
existing solutions are known, you use them.
. Understand how operating systems and hosts work, perform and scale.
. Superb troubleshooting and problem analysis skills
. Participated in many system projects such as but not limited to:
o Assisted and performed Linux system administration tasks needed for
all EU Data Center Migrations
o Developed network standards within Cisco OS for fulfillment centers
throughout the entire organization
o Installed and imaged Cisco network equipment within local network
cabinets.
o Managed and owned the installation 2nd chiller unit in fulfillment
center - Increasing the cooling and redundancy within the local MDF
o Participated in the project to upgrade and deploy thin client image
for NA - Took lead with the NA region's deployment and changes for
production needs
o Managed and owned the project of production based wireless
remediation solution - Remediated the production RF scanner low
signal areas within the fulfillment center.
o Migrated and configured wireless access points to POE switches
within fulfillment center
o Linux RHEL5 migration - Participated and completed projects from an
engineering standpoint. To resolve and remove all needed
dependencies. Pushed forward to finalize the project of upgrading
the OS on production servers within the local MDF.
Amazon.com Campbellsville, Kentucky
Technical Support Tech II 2/2004 to 8/2008
. Primary resolver for local IT support team
. Skilled at troubleshooting one or more operating systems.
. Able to troubleshoot and solve all but the most complex infrastructure
issues.
. Issues are escalated to the appropriate resolver groups in Amazon when
necessary.
. Create and maintain documentation on technologies you support and are
able to convey SOPs to junior IT staff.
. Basic to intermediate system administration skills and, where applicable,
are able to take on remote system administration tasks working in a
virtual team
. Work autonomously with other support teams to resolve most support
issues.
. Able to execute projects, and work with project manager in planning and
executing larger local projects.
. Act as the initial escalation point for junior technicians.
. Understand all aspects of the equipment for operational support.
Amazon.com Campbellsville, Kentucky
Training Specialist 2/2000 to 2/2004
. Trained full time and temporary associates in the processes related to
multi item shipment sortation system and Non-Conveyable item production
departments - up to 12 associates in a session
. Weekly development of curriculum and delivery of training programs to the
operations team via the use of PowerPoint presentations, slide shows, and
word document handouts
. Created Standard Operating Procedures (SOPs) for departments, following
Amazon.com standards of various production and safety processes.
. Performed audits on associate's operational performance, understanding of
provided training and safety guidelines.
. Evaluated and prioritized campus safety training needs.
. Certified forklift operator (PE rider, High-reach, and LPG) and
industrial powered equipment trainer.
Skill Set:
UNIX/LINUX Operating Systems
Cisco OS
Wireless Infrastructure
Windows Operation Systems
A+ (Core Hardware & OS Technologies)
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate