Sales Management
Resume:
Sandeep Singh
Email: ********@*****.*** Phone: 609-***-****
SUMMARY
7+ Years of IT experience with expertise in Analysis, Design & Development of Salesforce.com
Applications.
Proficient in force.com programming using various Technologies and Frameworks such as Visual
force, Apex, S controls, Html, Salesforce API, SOQL, JavaScript and Web Services.
Strong experience with creating various Salesforce.com configurations such as Objects, Fields, Page
Layouts, Workflow, Approval Process, Validation Rules, Page Layouts, Apex Data Loader,
Territory Management, Security Model Report & Dashboards.
Experience in gathering requirements from end users and management to decide the technical
architecture and solution design. Creating various Technical design document, Functional and Non
Functional requirements.
Experience working with Eclipse and Force.com IDE usage in salesforce.com sandbox and
production environments.
Extensive experience in Software Development Life Cycle (SDLC) such as System Analysis,
Design, Development, Testing & Deployment along with Maintenance and Production support.
Experience with OOAD & UML using Visio, Magic draw, Rational rose & Enterprise Architect.
Used agile and RUP development methodlogy to minimize risk by developing software in short
amounts of time.
Strong working knowledge of Salesforce.com platform out of the box functionality and
configuration.
Capable of designing and analyzing new and existing applications that support business processes.
Hands on experience with various database servers like Oracle, DB2, SQL Server, Sybase.
Good experience with HTML, Excel, CSS and JavaScript.
Effective communicator at all levels of an organization in management, technical and sales roles.
TECHNICAL SKILLS
Language APEX, SOQL, SOSL, JAVA, C++, UML.
SFDC Technologies Visual force, SOQL, SOSL, S controls, Salesforce API, Web Services, Trigger.
Sales Cloud, Data loader, Objects, Page Layouts, Workflow, Approval Process,
SFDC Configuration Validation Rules, Security, Model Report & Dashboards
Design Tools Visio, Magic Draw, Enterprise Architect, RSA, Rational Rose.
SDLC Methodologies RUP, Agile, Waterfall, extreme Programming & Scrum
IDE’S Eclipse IDE, Force.com IDE.
Version Control & Build PVCS, CVS, Dimensions, Subversion, Maven, Cruise Control.
Markup Languages HTML, XML, JavaScript, CSS, ANT.
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RDBMS Oracle, MS SQL Server, Sybase, DB2.
Other Technologies JAVA, J2EE, HTML, SQL, XML, OOAD, SOA, Tomcat, Web Sphere, My Eclipse.
Analysis Model, Use case Model, Design Model, Architectural and design
Deliverables documents, Wire frames.
EDUCATION
Master in Computer Engineering (2006) Wayne State University, Detroit
PROFESSIONAL EXPERIENCE
Salesforce.com Sr. Consultant, Wolterskluwer, NY, NY March 11– Till Date
Wolterskluwer is Publication Company with around 19,112 employees working for it. WK create
the thousands of products and services that deliver on commitment to empower professionals
with the essential information. WK has decommissioned most of it legacy sales CRM system
with salesforce.com for its sales teams.
Responsibilities:
Responsible for technical project leadership for a variety of Salesforce application development
•
projects. Works directly with business unit members and IT personnel to review requirements,
perform the high level system design and implement solutions.
Contributed extensively to all the phases of SDLC starting from reviewing the approach, preparing
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design document, coding, code inspection and unit testing bug fixing and post implementation
enhancements.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
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Reports and Dashboards
Designed, developed & implemented new functionality using Visual force, Apex classes, SOQL,
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Web services & Triggers.
Create new configuration in Salesforce.com to fit Security Model at the user and organization
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levels.
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Optimized the code with respect to Governor Limits of Salesforce & Unit tested the code.
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Implemented the requirements on salesforce.com platform and Force.com using Eclipse IDE.
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Created various Functional speciation & Technical specification documents.
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Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components,
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Visual force Pages to suit to the needs of the application.
• Created and maintained necessary dashboards and reports in salesforce.com to meet the reporting
and analytics requirements of the sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on
the organization need.
• Analysis data quality in Salesforce accounts, Contacts, leads, opportunities, territory
management.
• Used Web Services & Salesforce APIs for exchanging the data with external systems & display the
information in the salesforce.com.
• Production support i.e. request management, incident management & system enhancements.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching
plans.
Technologies:
Saleforce.com, Force.com, Sales cloud, Visual Force, Apex Language, SOL,SOSL, Data Loader,
Eclipse, Force.com IDE, Web Services, Excel, Visio, Windows 7.
Sr. Salesforce.com Developer Analyst, Merrill Lynch, Hopewell, NJ March 10– March 11
Merrill Lynch is the one of biggest salesforce user, adding about 45,000 subscribers to its on
demand CRM service. Merrill Lynch has built on an existing relationship with salesforce.com
with thousands of users.
Responsibilities:
Worked with business owners to review and understand business and functional requirements.
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Involved in Salesforce.com application Setup activities and customized the apps to match the
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functional needs of the organization.
Designed & developed various Apex Classes, Visual force Pages and Apex Triggers for various
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custom requirements needs in the application.
Involved in gathering requirements from management to decide on the technical architecture &
•
design.
Performed System Analysis for proposed development requests and developed approaches to
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fulfill the request within existing system constraints.
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Coded & configured various components in the new instance of SFDC and create supporting
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documentation for application development.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the
data on regular basis for the sales performance and lead generation statistics.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in the application.
• Uses data from SalesForce.com to report and analyze sales results from lead generation through
various sales stages. Generate insights and recommendations.
• Create custom fields, pipeline visibility and process for lead and opportunity handling.
• Used the sandbox for testing and migrated the changes to the production instance after testing.
• Convert sales process, enablement and reporting requirements into practical business process and
procedures.
• Integrated Salesforce.com and other systems across the enterprise using Salesforce tools &
Integration using Salesforce APIs.
Technologies:
Saleforce.com platform, Apex Language, Salesforce, developer, Apex, Visual force Pages, web
integration Sandbox, Eclipse IDE, Windows XP.
Salesforce.com Analyst Developer, Expeditor, Seattle, Washington AUG 08 – Feb 10
Expeditor is a shipping company having over 180 offices across the world. Insurance 2.0
maintains records of company's clients and their policies. It requires generating the online CRM
to manage customers.
Responsibilities:
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Customized the Dashboards to the track usage for productivity and performance of business
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centers and their sales teams.
• Perform data remapping and process configuration for usability.
• Create custom fields, pipeline visibility and process for lead and opportunity handling.
• Partners with the sales organization to maintain the accuracy of SalesForce.com implemented and
deployed workflows wherever necessary.
• Interacted with the salesforce.com premium tech support team on a regular basis.
Technologies:
Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script and
JAVA.
Salesforce.com Consultant Chrysler, Auburn hills, MI June’ 07 July’08
Chrysler uses the Salesforce.com application for Customer Relationship Management (CRM), Sales
Management, Sales Lead Generation and Opportunity Management.
Responsibilities:
Performed the role of Business Analyst, interacted with various business user groups for gathering
the requirements for Salesforce.com CRM implementation.
• Documented and shared the requirements with Salesforce.com consultants for further
implementation.
• Designing and analyzing new and existing applications that support Vehicle Order Amendment
business processes.
• Review and understand the business requirements as documented through Use Cases and non
Functional Specifications.
• Closely worked with Salesforce.com consultants while implementing the solutions for the needs of
organization.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy
requirements of Chrysler Financials.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in
the system.
• Implemented S controls to manage sales plan call sheets within Salesforce, capturing prep data
and call activity.
Technologies:
Salesforce.com, APEX, S Controls, RSA, Java 5.0, IRAD, JSP, JSTL, ANT, Sybase.
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Java developer, Chrysler, Auburn Hills, MI Aug’ 06 April’ 07
PDR is a critical Application in DaimlerChrysler Manufacturing execution system. The
System support plant ordering, inventory, accounting and shipping. PDR Scope is
Production and Material Labeling.
Responsibilities:
• Involved in gathering requirements from management to decide on the technical architecture and
infrastructure to be used and come up with a design.
• Delivered web based document management application through a J2EE Portal designed to
leverage existing legacy systems through service oriented architecture SOA.
• Used agile methodology for Rapid Application Development.
• Used UML USING RSA TOOL methodology to create Use Case and Activity Diagrams that
demonstrate the behavior of system in each use case by describing the detailed functionality and
extensively used Rup and used RSA and RSM tools.
• Message consumer and perform asynchronous processing between the server and the message.
Technologies:
J2EE, JAVA MESSAGING SERVICE (JMS), UML, MQ, MSSQL2005, Dimensions, Sybase, SOA,
Agile, Apache tomcat, RUP.
WSU, DETROIT MI Jan’ 05 July’ 06
Wayne State has been a university, whether one is taking the first step toward a college degree, or
redefining the frontiers of human knowledge. Where students and faculty constantly aim for
higher levels of excellence and achievement and need latest Information technology
Responsibilities:
•Responsible for systems analysis and technical project leadership for a variety of application
development projects. Works directly with business unit members and IT personnel to document
requirements, perform the high level system design, and implement solutions using the Agile.
•Used SOA for integration with other external systems and developed client modules for the SOA
•Marked architecture recommendations and Worked with developers to develop high level designs and
resolve design issues.
•Acted as technical lead for development projects as required and Acted as the liaison to resolve issues
between business requirements and technical design limitations and create user interfaces.
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•Created and reviewed various business requirements. Submitted various deliverables such as business
level Use Cases, system level use case and non Functional Specifications. Analysis Model and design
models containing class diagram, sequence diagram, system diagrams.
•Supported running applications on the WEBSPHERE Application Server platform.
•Used agile development methods to minimize risk by developing software in short amounts of time.
Technologies :
SQL SERVER 2000, Servlets, Enterprise Architect, SOA, AJAX, RUP, MQ.
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