Human Resources Quality Control

ROSALAND HUBBARD

**** ****** **** **** 678-***-****

College Park, GA 30349 ********.*******@*****.***

OBJECTIVE

Looking for a challenging position of Human Resources Coordinator with the State Of Georgia utilizing my

extensive clerical skills and ability to make the most of HR systems and technology.

QUALIFICATIONS

Over two years of work experience as a Human Resources Coordinator at Top Notch Carpet care

• Experienced in supporting the HR team across all operational and administrative functions

• Hands on experience in managing payroll processes

• In depth knowledge of assisting in documentation of work flow processes and procedures

• Demonstrated success in managing statistical data and collection of various training certificates and policy

acknowledgments

• Proficient in Oracle HRMS Software, MS Office Suite and MS Project

ACCOMPLISHMENTS

• Facilitated implementation of established policies and standards of performance in an otherwise haphazardly

working sales department

• Formulated a handbook that possessed information on community relations

• Handled transactional and common functions, increased output by 25%

• Communicated effectively with employees handling basic questions

EDUCATION

Information Technology 04/2014

Colorado Technical University

Colorado Springs, CO

• GPA: 3.6

• Unix Fundamentals, Introduction to Programming, Introduction to Programming Logic, Introduction

to Operating Systems and Client/Server Environments

Business Administration Graduate

WORK EXPERIENCE

Dispatcher/Radio Room April 2010 - current

Airserv

Atlanta, GA

Scheduled and dispatched employees to appropriate locations for passenger pick up and help with boarding.

Follow up and ensure passenger was delivered on time for flight. Maintain records of calls coming to cad unit.

Ensured proper amount of personnel for high peak times and heavy passenger traffic. Maintained and dispatched

CRT for customer satisfaction reports also noted records. Create work order for passengers needing assistance

that were not scheduled. Maintained service level agreements and response times. Monitored and controlled

radio equipment.

Intern 06/01/2012-10/01/2012

Ethernet Cafe

College Park, GA

Internet Cafe that specializes in repair of desktop/laptop computers.

During this brief internship I was able to learn hands on a lot of skills that are needed on the hardware and

software side of computers. This is an open internship with a small company and I would like to do a chance to

go into my field doing hands on work with the skills and knowledge I have garnered from school and work

Rosaland Hubbard

experience.

Clerk January 2010 - April 2010

US Department of Commerce

Atlanta, GA

• Facilitated a field division unit with census bureau. Set up and maintained site for public to utilize

for additional information and help with the 2010 census

Business Owner/HR Coordinator January 2008 - January 2009

RJ's Kitchen

Atlanta, GA

• Assist in employee hiring and firing procedures

• Provide input for employee retention policies

• Manage payroll procedures

• Obtain required approvals from CFOs regarding all HR procedures

• Maintain and update company’s organizational charts

• Coordinate exit interviews

• Provide administrative support

Project coordinator July 2005 - January 2008

FedEx Kinko's

Atlanta, GA

Dispatched work to employee’s, appraised financial paperwork and monthly audits. Quality control checks as well

as bank drops. Managed Payroll procedures.

Digital Subscriber Line Administrative Aug 1998 - July 2005

Bellsouth

Atlanta, GA

Duties included inputting customers’ orders into CRT; Handling large volume of incoming calls; Correct errors

and discrepancies on customers billings as necessary; Prepare work orders for maintenance request; Research

and review billing errors, manage billing and collections; Prepare draft invoices; Process corrections and

adjustments; Produce Client ready final invoices as wells as update and maintain billing log. Dispatch technicians

to work sites to complete DSL orders and outages. Fix minor technical issues with service.

ADDITIONAL SKILLS AND ABILITIES

• Ability to work in a team environment

• Sound judgement

• Strong work ethics and attention to detail

• Excellent verbal and written communication skills

• Highly organized with a profound ability to multi-task

Contact this candidate