Administrative Assistant Customer Service

TAFFY ELLEX

**** ******** *****, *******, ** ****8 C: 770-***-**** *****@*********.***

Professional Summary

Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily

operational and administrative functions in a highly confidential environment.

Education and Training

Business Administration

Asher Business School Norcross, GA

Office Administration coursework

Skill Highlights

Proper phone etiquette Microsoft Office proficiency

Time management Appointment setting

Articulate and well-spoken Strong problem solver

Excel spreadsheets Invoice processing

Professional and mature Customer service-oriented

Flexible Administrative support specialist

Professional Experience

Administrative Assistant 05/2013 to Current

Homestead Hospice Roswell, GA

Created and maintained computer- and paper-based filing and organization systems for records, reports and

documents.

Investigated issues and problems and drafted responses to urgent requests.

Handled and distributed all incoming and outgoing mail.

Collaborated with other administrative team members, human resources and the finance department on special projects

and events.

Administrative Assistant 04/2011 to 03/2012

Source Care Management Dahlonega, GA

Recorded and filed patient data and medical records.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Strictly followed all federal and state guidelines for release of information.

Maintained an organized logging system for tracking test results.

Prepared and attached all required claims documentation including referrals, treatment plans or other required

correspondence to reduce incidence of denials.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Referral Intake Coordinator 07/2009 to 09/2010

Compassionate Hospice Cumming, GA

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Verified and logged in deadlines for responding to daily inquiries.

Contacted providers to discuss status of re billing and reimbursement process to ensure account resolution.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Updated patient accounts and information on a daily basis.

Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts

requiring deductibles or co-pays.

Handled and processed confidential patient information.

Exhibited compassionate care and communication with regard to issues of death and dying.

Provided patients and families with emotional support.

Comforted patients and provided them with reassurance and encouragement.

Branch Manager 06/2007 to 03/2008

Help at Home Inc. Gainesviille, GA

Completed and submitted clinical documentation in accordance with agency guidelines.

Administered, directed and coordinated the activities of the agency.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and

sick calls.

Reviewed and approved time cards for processing by payroll department.

Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.

Conducted telephone and onsite exit interviews for all employees.

Explained human resources policies and procedures to all employees.

Selected and interviewed candidates for all available positions.

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