Customer Service High School
Resume:
Diandra McKay
*** ******* ****** *********, *** York 11553 646-***-**** *************@*****.***
OBJECTIVE: To obtain a position which will enable me to utilize my strong medical, health safety, and communication skills to maintain clinical and professional competency according to the department policies and procedures.
SUMMARY OF QUALIFICATIONS:
* Knowledgeable in Windows XP, Vista, Microsoft Word, PowerPoint and Mac
* Good Communication skills, leadership, and supportive team worker
* Great organization skills and a consistent worker.
* Proven ability to work in unison with staff, volunteers, and management
* Organized, highly motivated, and detail-directed problem solver.
* Follows directions punctually and accurately; recognized for technique, reliability and great work ethic
* Certified in AMAP, SCIP, CPR (Cardiopulmonary Resuscitation) and First Aid.
EDUCATION:
Pursuing a Bachelor in Science and Nursing (BS)
Farmingdale State College
Farmingdale, NY
Present
Associates Degree in Liberal Arts (AS)
Nassau Community College
Garden City, NY
2011
N.Y.S Regents Diploma
Baldwin Senior High School
Baldwin, NY
2008
PROFESSIONAL EXPERIENCE:
2013-Present Independence Residences Incorporated, West Hempstead, NY
Residential Counselor/ Direct Support Professional
* Provide First aid/CPR and seek emergency medical care when needed
* Assist consumers with mobility including lifting them from a seated or lying down position and helping them walk and maintain stability
* Serve as a role model and mentor, demonstrating the desired behaviors and coaching individuals using approved techniques and strategies
* Act in a professional manner and communicate effectively with others;
Complete training programs, and attends required meetings.
2010-Present The Center for Developmental Disabilities, Massapequa, NY
Residential Counselor/Direct Support Professional
* Provide ongoing care to the residents in a safe, kind and considerate manner.
* Perform, supervise and assist residents in all areas of personal hygiene.
* Support residents in any and all activities, which are designed to foster independence, personal community growth, social maturity and normalization.
* Attend medical appointments, and order all medications.
2008-2009 Arlene’s Day Care, Baldwin, NY
Child Care Provider
* Planned and implemented activities to meet the physical, emotional, intellectual, and social needs of children in the program.
* Provided nutritious snacks and lunches.
* Ensured equipment and the facility are clean and safe at all times.
* Established policies and procedures including acceptable disciplinary policies.
* Enforced emergency procedures.
2007-2008 First Capital Mortgage, Garden City, NY
Account Executive
* Developed and maintained close relations with local business communities in order to fulfill clients’ needs more effectively.
* Advertised services to potential clients and assist in coordination and implementation of telemarketing activities by contracting companies.
* Worked with marketing to develop new leave-behind products, newsletters, and advertising materials.
* Closed sales.
2006-2007 Wendy’s, Baldwin, NY
Cashier
* Proficient in customer service, courtesy and mathematics.
* Answered queries from customers and provided information with regards to the food and all products sold in the store.
* Computed and recorded transactions at the designated POS (Point of Sale) terminal and counted the money in the cashier drawer.
* Issued receipts, replacing orders, and maintaining the cleanliness at the workstation
References:
Ed Ramirez
Baldwin High School
Director of Physical Education,
Health Education Health Services and Athletic
Ken Stuart
President of Tranquility
Homes, Real Estate
Pat Banhazel Peterson Leny
Baldwin High School Child Protective Specialist,
Business Teacher Administration for Child
516-***-**** Services
Contact this candidate