Customer Service Manager
Resume:
M IC HAEL A CONNOLLY
**** ******** ***, *** ******, WI 54701
715-***-**** **********@*****.***
AT T R IBU TES
Professional Fundraiser, Customer Service Representative, Jr. Team Lead
More than 5 years of experience in the fundraising and customer service industry,
combining strong communication skills, t raining, and multitasking abilities to positively
contribute to the organizational needs
Team player, hard worker, dependable, flexible, honest, professional, loyal
2011 Fundraiser of the Year Award
CUSTOMER SERVICE REPRESENTATIVE
ADECCO
NOVEMBER 2013 - PRESENT EAU CLAIRE, WI
• Receiving incoming phone calls from customers to service order needs
• Coordinate with warehouses to assist customers with order problems
• Handling phone calls in a timely and efficient manner
PROFESSIONAL FUNDRAISER STRATEGIC
FUNDRAISING INC. MARCH 2011 – NOVEMBER 2013
EAU CLAIRE, WI
• Contact potential and previous donors to request donations for various political and non-profit organizations
• Participated in multiple training programs, coaching sessions, and introductions with a positive attitude
• Senior Fundraiser (Jr. Team Leader)
• 9 Time employee of the month
•
ASSEMBLY, LINE LEAD ASHLEY FURNITURE
MARCH 2005 – OCTOBER 2010 ARCADIA, WI
• Coordinated with manufacturing and shipping to assure timely production
• Covered as back up parts carrier for assembly line
• Managed line workers
SALTWATER REEF SPECIALIST DRS. FOSTER AND SMITH LIVE AQUARIA
AUGUST 2002 – FEBRUARY 2004 RHINELANDER, WI
• Over saw multi million dollar aquariums on site
• Assisted customers with aquarium needs
• Worked in aquaculture facility growing different coral species
R EFERENCES
MIKE PEEK TRAVIS KLOSS
Operations Manager & Trainer Operations Manager
Strategic Fundraising Strategic Fundraising, Inc.
KEN TRACY JESSICA ENGEN
Non-Profit Operations Manager Team Leader
Call Assistants Strategic Fundraising, Inc.
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