Customer Service Quality Assurance

Marshalette Bruce

*** **** **** ******, ********, NY 11203

347-***-**** • ***.****@*****.***

EDUCATION

Institute for Career Development

Office Tech Program New York, NY 9/13- Present

Program that combines 3-month classroom training and a 3-month internship covers the following areas:

• •

Keyboarding/ Data Entry/ Computer Basics Scanning Preparation and Operations

• •

Utilize Microsoft Word Image Indexing and Quality Control

Medgar Evers College, The City University of New York

B.A. in Psychology Awarded June 2008

A. S. in Liberal Arts – Social Behavioral Science Awarded June 2007

SKILLS

• • •

Great customer service Interpersonal skills Excellent organizational skills

• • •

Strongly pay attention to detail Microsoft Word, Excel, Outlook.com, Typing speed (40wpm)

• Powerpoint

Excellent communication skills

• ScanDall Pro Document Management

• Paperflow Document

software

Management software

EXPERIENCE

Docu-Scanning & Management Student

Institute for Career Development New York, NY 9/13 –1/14

• Worked on large scale project for John H. Norton Law firm

• Sorted and organized files in order to prep for scanning, repaired and copied fragile documents

• Performed quality assurance inspections before scanning into the computer software programs (Paperflow and ScanDall Pro)

• Resolved duplicate contact records by indexing or editing each document with barcodes or character string into the

Paperflow and ScanDall Pro document management software programs

• Entered appropriate data and saved file in secure PDF-A format as well as converted tiff images to pdf files

• Ran queries to ensure all documents were “text readable” (OCR)

• Assisted in supervising and teaching peers

P.S. 137 Brooklyn, NY 06/09 – 12/09

Student Teaching Intern

• Welcomed the students in a supportive, a safe, and a fun learning environment in order to help to assess their growth

• Stimulated the children’s sensory- motor skills and allay their frustrations by using modeling techniques and association techniques (solve

math problems and literacy exercises).

• Analyzed the student works and filed them into folders in order for easy access

• Used behavioral modification techniques to encourage desirable behavior.

Psychology Lab Technician Assistant (Work Study)

Medgar Evers College Brooklyn, NY

10/05 – 5/06, 10/07-5/08

• Oversaw the security of the psychology laboratory by monitoring the computer system

• Kept a record of the students’ signature who entered/used the psychology laboratory

• Assisted students with the computer (MS Word and student acquisition programs)

• Distributed equipment to students for experiment completion

Psychology Club - Assistant Secretary

Medgar Evers College Volunteer Work & Extra Curriculum Activities Brooklyn, N.Y. 10/05- 5/07

• Typed minutes of psychology club meetings, letters/flyers to advertise various psychology club events

• Assisted to coordinate a fundraiser to feed the homeless and served them meals at a church

• Recorded the monies from the psychology club bake sale

• Pinned ribbon and distributed healthy snacks to runners at the N.Y.C Marathon

• Helped to demonstrate health awareness on campus during psychology club forum

• Hosted a campus poetry event to alleviate many individuals’ stress

Environmental Receptionist: Summer Youth Program

D.S.S.M. Nursing Rehabilitation Center Brooklyn, N.Y. Summers

of 00-01

• Answered telephone inquiries and directed them to the appropriate personnel

• Reviewed and arranged files of the spreadsheets for easy accessibility

• Performed various general office duties (copying)

• Organized and tracked the environmental supplies

Contact this candidate