Sales Administrative Assistant

Carmen L. Tirado

***** ********** ***** #****, ********, CA 91355 C: 203-***-**** ******.******@***.***

PROFILE

Highly motivated, gatekeeper and personable Administrative Professional with over 20 years’ experience in

the corporate/non-profit industry. Efficient with exceptional time management, organized and good

judgment. Independent performer as well as enthusiastic team player who interacts well at all internal and

external levels. Strong oral communication and interpersonal skills. Flexible and adaptable to changing

priorities.

CORE STRENGTHS

Administrative Operations: Special events, meeting, and travel logistics; correspondence, database

management, project management and executive-level support

Sales Support: Customer service, follow through and follow up of complaints received via email or

via phone with problem resolution

Communications: Polished telephone skills. Experienced business writer, proofreader and editor

Financial/Budget Administration: Budget oversight, invoice verification, and expense tracking;

purchasing, supply and inventory management

Computer/Language Expertise: Skilled in creating reports, spreadsheets, and presentations.

Proficient in MS Windows, Word, Excel, PowerPoint, Publisher, Outlook, and Lotus Notes. Basic

fluency in reading and writing Spanish.

PROFESSIONAL EXPERIENCE

RICOH USA, INC., Milford, CT, 2009 – 2013

A global information and technology company and a leader in information mobility for today’s changing

workforce serves as a comprehensive resource for distributing Ricoh’s full line of office equipment.

Executive Assistant to Vice President of Sales

Executed all administrative aspects of executive office for the Vice President, 11 Sales Managers, Director of

Sales, Director of Enterprise Services and 100 sales reps using discretion, time-efficient and confidential

support to ensure the successful operation of the marketplace. Tasks included complex and frequently

changing calendar of the Vice President, heavy travel arrangements for Director of Enterprise Services,

expense report preparation, communication with external parties, and coordination of all aspects of senior

staff meetings as well as quarterly and annual sales events. Monitoring of executives email inbox including

addressing/redirecting responses. Coordination, preparation, and production of bi-weekly sales presentations.

Managed marketplace discretionary spend budget and supervised front desk receptionist. Managed special

projects, i.e. production and launch of marketplace web site, office renovation and move of 100 on-site

employees. Diversity Committee Co-chair.

KINGDOM LIFE CHRISTIAN CHURCH, Milford, CT, 2003 - 2009

A non-profit, non-denominational Christian church with a membership of 2,000 reaches and teaches

members through in-house services and programs, television and radio broadcasts, ministries that reach the

community, and one-to-one witnessing many thousands are reached with a life-changing message.

Senior Administrative Assistant/Events Coordinator

Assistant to the Bishop and Chief of Staff as well as Coordinator for all aspects of event management

including site selection and contract negotiation, proposal planning, transportation arrangements, hotel

attrition and cancellation negotiation. Production of event materials, registration and database management,

and on-site management. Composed and distributed fliers, news release to generate media attention. Prepared

and executed large-scale mailings to solicit attendees. Recruited, trained, delegated, coached and motivated

volunteers for all events.

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CORPORATE EXPRESS, Stratford, CT, 1998 – 2003

A business-to-business division of Staples developing customized programs with specialized pricing,

dedicated account management, and a complete assortment of products and services at the lowest total

delivered cost.

Executive Assistant to Division President and Vice President of Sales

Administrative “right hand” to the Division President and Vice President of Sales. After 3 months as a

temporary, hired to permanent position. Effectively orchestrated a full range of strategic administrative

functions, including correspondence management, travel, special holiday/summer employee events, and

meeting planning; and general oversight of local petty cash and check book. During unusual sales volume

assisted in picking and packing product in the warehouse for timely completing of product delivery. Provided

coverage to the Front Desk Receptionist for daily breaks and absences.

U.S. SURGICAL CORPORATION, Norwalk, CT, 1996 – 1998

Deliver unmatched value to the customer by providing innovative solutions that improve patient outcomes,

lower the cost of healthcare delivery and expand global access to care.

Administrative Assistant

Assistant to the Security Manager handling internal and external investigations and administrations.

Monitored and maintained database of 20 security officers guard licenses in accordance with Connecticut

law. Replaced and issued and equipment to staff. Handled highly classified internal and external

investigations. Managed and issued petty cash. Prepared paperwork for new hire officers. Acted as back up

to the Executive Assistant of the Director of Security as well as the Senior Executive Assistant to the CEO.

IBM CORPORATION, Milford, CT, 1987 – 1993

Selling products, solutions and services to help our clients succeed, however they measure success.

Demonstrating a personal dedication to every client, from the largest corporation and government agency to

the smallest organization.

Associate Secretary/Senior Secretary Specialist

Promoted to various secretarial positions within the company. Provided support to various levels of managers

and directors with emphasis on calendar management, travel arrangements, correspondence preparation, RFP

response, time sheet processing, sorting and distributing mail. Collaborated and contributed to the Back-Up

Improvement Team to create an improved and informational way for other secretaries to provide coverage in

an effective manner. Traveled and assisted the Conference Coordinator for all major quarterly/yearly

customer events including site set up, registration, database management, event material packing and

distribution, and greeting guests. Awarded several Thank You Awards for assisting at each conference as

well as assisting the Executive Secretary to the General Counsel in final preparation of a major contract.

EDUCATION

Sacred Heart University, Fairfield, CT, Secretarial Science, September 1985 – June 1987

Gateway Community College, New Haven, CT, “Effective Meeting Planning” Course, 2005

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