Customer Service Administrative Assistant

Roxanne Valdez

**** ***** ** *** * Harlingen, TX 78550 956-***-**** *************@*****.***

Profile

Recent graduate with a BAAS degree in Legal Studies from the University of Texas at Brownsville. Highly motivated to attain

a full time position in a workable environment where I can apply my skills, abilities and knowledge with potential

opportunities to advance to a professional level.

Qualifications

Strong research skills Microsoft Office,

Energetic and organized Excel, Power Point

Excellent communication proficiency

skills Customer Service

Attention to detail Quick Leaner

Self starter

Employment History

BCFS harlingen, TX

Direct Care Staff, June 12 Dec 12

• Observed and assessed students’ performance and kept thorough records of progress. Maintained

accurate and complete records of 8 students. Took appropriate disciplinary measures when students

misbehaved. Supervised an average of 8 students in classrooms, halls, cafeterias, schoolyards, and field

trips. Encouraged students to explore issues in their lives and in the world around them.

ADVANCED CALL CENTER TECHNOLOGIES, HARLINGEN, TX

CSR, Feb 07 June 08

• Work with providing customer service for Bilingual account holders with Bank of America.

LANDRUM ELEMENTARY SAN BENITO, TX

Instructor, Aug 05 Aug 06

Assisted with after school activities and applied teaching principles to a class of 20 students.

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LA MANANA FELIZ HARLINGEN, TX

Provider, Aug 02 July 04

Work with Home Health to provide service to elderly people. Responsible for primary care, administered

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medication and assisted to their needs.

SAN BENITO CISD HARLINGEN, TX

Student Mentor, July 01 Aug 02

Managed a classroom of 15 to 20 students during the absence of assigned teachers. Developed program to

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work with students and increase their interest in higher learning. Monitored after school activities

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Education

UNIVERSITY OF TEXAS AT BROWNSVILLE brownsville, tx

Bachelor of Applied Arts and Sciences in Legal Studies, 2011

TEXAS STATE TECHNICAL COLLEGE HARLINGEN, TX

Associate’s Degree in Applied Business Technology/Legal Administrative Assistant, 2008

SAN BENITO HIGH SCHOOL SAN BENITO, TX

diploma

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