Human Resource Resources
Resume:
Kayla S. Passmore
Lithonia, GA 30038
678-***-**** (C)
*************@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated and results oriented Human Resource Professional with exceptional leadership
and communication skills. Experienced in both leading and motivating. Solid track record of
consistently meeting and exceeding company goals as well as objectives
EDUCATION
Strayer University Chesapeake, VA
Bachelor of Business Administration with Human Resource concentration
March 2011
Master of Science Human Resource Management
June 2014
HR SKILLS
HR Planning/Organizing
ADP/PeopleSoft
Training & Development
Employee Performance Reviews
Benefits Overview
Staff Recruitment & Retention
Employment Background Checks
WORK EXPERIENCE
DeKalb County Solicitor General’s Office Decatur, GA 3/2011 Present
Diversion Program Coordinator/ 8/2002 7/2005
Executive Assistant
Coordinate the efficacy of the DeKalb Pretrial Diversion program and departmental
office functions
Assists the department in carrying out various human resources tasks and procedures
for all department employees. (On boarding New Employees, Conducting Reference
Checks, Ensuring Completion of New Hire paperwork)
Answer Multiple Calls daily and follow up with concerns
Oversee 300+ diversion cases
Perform a full range of administrative, research and analytical duties and inputs
employee data into PeopleSoft; Compose and Type Correspondence accurately and in a
timely manner; Calendar Management
Assist with the coordination of the Employee Events Club to include preparation of
events such as Birthdays, Office Events, etc.
Assist with the overview of employee benefits
Verify all paperwork submitted for Accuracy/Completeness
Schedule drug screening and the processing/follow up of background checks
Maintain a high level of confidentiality
Ability to work under a very stressful and time sensitive environment
Maintain the organization and flow of the court calendars
Serves as a liaison between state attorneys and defense attorneys; Ability to build
rapport and show strong interpersonal skills; Research, track, and perform various
administrative duties for Senior Attorneys
Collect Funds for the DeKalb County Diversion Program
Ensure that compliance standards are met with those of the Pretrial Diversion program
Work cross functionally with other divisions and performs duties to ensure prompt
service delivery to all Pretrial Diversion participants
Manage the workflow of interns in relation to paper files, file system, & file storage
Plans, manages and communicates special projects and events for the Diversion Unit
Ability to work under a very stressful environment
Compiles monthly statistics for the diversion program Deputy Chief
Strayer University Lithonia, GA 9/2009 2/2011
Senior Admissions Recruiter
Manage full cycle recruiting process for new student enrollees
Conducted phone screens, phone interviews, and face to face interviews
Prepared quarterly and yearly personnel performance plans and reviews
Provided ongoing administrative support to other departments; Coordinate New
Student Orientation
Calendar Management; Manage office wide monthly meetings; Prepared New Student
Acceptance letters, Made Travel Arrangements
Evaluated all applicants, determine program eligibility for admission
Assist with managing state and federal employment compliance, regulatory concerns
and mandated reports
Ranked all inquiries and applications in order of importance
Entered, verified and tracked inquiries in a tracking system and Monitor all
registration activities
Assisted the Admissions Manager with various management tasks; Conducted training
of fellow team members
Provided excel spreadsheet reports to help reconcile discrepancies and oversee
statistical data
Performed Human Resource duties in HR software program and ADP Timesaver
Ability to meet and exceed various deadlines/quarterly goals and effectively accomplish
assignments
Everest College Newport News, VA 2/2006 9/2009
Senior Admissions Recruiter
Earned fast track promotion to Senior Admissions Representative
Proven appointment setting and follow up skills
Recruited prospective students for medical and business programs
Assisted Director of Admissions with various reports of statistics weekly/monthly;
Entered employee data into ADP system, Assisted with Travel Arrangements
Interviewed and Assisted with Hiring employees; Trained and mentored fellow team
admissions representatives
Conducted training classes to inform employees of policies and procedures
Oversaw employee leave hours and assisted with approval of fellow team member’s
timesheets
Coordinated monthly New Student Orientations
92% show rate from enrollment to start
Developed effective Sales techniques with training to increase stats in all areas
Ranked applications and leads; assigned leads to Admission Representatives
Built effective relationships; Maintained a high level of confidentiality
Systematically secured a records management system
Received recognition for being in the top 20 reps in the company
Student Finance Planner
Conducted financial interviews with students
Acted as Assistant to the Director of Financial Aid
Maintained the Financial Aid Calendar for appointments
Determined Financial Aid Eligibility; Reconciled discrepancies and assisted with any
questions and concerns
Updated tracking systems for timely processing, funding, billing and collections
Monitored the status of approved/pending/rejected loan documents to maintain accurate
accounting of each student’s financial aid package
Maintained accuracy and confidentiality in all work processed
Alltel Communications Virginia Beach, VA 9/2005 9/2006
Order Processing Specialist
Consistently met call center goals by answering calls from businesses in a timely
manner
Met all Service time quotas
Assisted independent business owners with new Activations for their customers
Engaged with business owners to understand their needs
Processed all transactions in a timely and efficient manner
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