Project Manager Training

Carol L. Smith Administrative

Assistant

Email: ********@****.**.*** Phone: 216-956-

5920

Objective: to obtain position in which will utilized my organizational and

computer skills to support the team.

Technical Skills

MS Office 2010 & 2013 Oracle - Purchase orders, Receiving,

Access, Excel, PowerPoint, Word Inventory and the LMS system.

Databases Visio 2013 Standard & Professional

Access, Dbase, FoxPro

Work History - Accomplishments & Skills

Corporate Search Consultants / Contract IT Trainer Sept.

to Nov. 2013

Flow charted business processes and collected all sample paperwork.

Taught MS Office 2010 applications to employees.

Prepared Excel spreadsheets for uploading.

Create file management system to track all documentation.

Koinonia Homes / Organizational Learning Manager

2011 to 2013

Created quarterly schedule and taught MS Office applications to employees.

Provided help desk support and solutions for the user community.

Responsible for scheduling, delivering, and managing the monthly new

employee orientation.

Developed and delivered training for applications specific to the industry.

Taught soft skill classes in: Time management, leadership, team building

and communication.

Wrote, uploaded, tested and deployed materials using the Learning

Management System.

Created standardized reports and ad-hoc reports for the LMS.

Self-Employed/ Temporary

Agencies 2008 to 2001

Developed and delivered training on software applications.

Consulted with department managers to determine content of training.

Evaluated current training strategy and recommend new training plans.

Created spreadsheets using advanced formulas and pivot tables.

Created database reports and queries for clients.

Elected to leave the N.E.O.R.S.D. to care for my ailing

spouse 2007 to 2008

Northeast Ohio Regional Sewer District / IT Trainer & Coordinator -

2000 to 2007

Responsible for deciding the best course of action regarding requests for

technical training.

Responsible for documentation of the enterprise system used to manage the

plants.

Created and delivered training materials for propriety software packages.

Identified and resolved software issues for employees.

Supervisor of 2 trainers, responsible for the hiring process and

development.

Project Manager for implementation of Kronos timekeeping system.

Knowledgeable and experienced in adult learning theories and methods.

Conducted training on a multitude of software applications to a diverse

population with varying skill levels and motivations.

Promoted training opportunities within the organization to enhance

employee's skill sets for internal promotions.

Researched and selected training materials from 3rd party vendors.

Collaborated with Project Manager on current projects regarding training

needs & scheduling of classrooms.

Presented lunch and learn training sessions on current software features.

Organized training schedules for project implementations and oversaw the

registration procedures.

DeCarlo, Paternite, and Associates, Inc. / IT Trainer

1997 to 2000

Taught MS Office Suite applications to our clients at their site or ours.

Created and delivered custom training materials for clients.

Adaptability to different business environments by exhibiting appropriate

decorum permitted flexibility in scheduling assignments from law firms to

manufacturing.

Utilize interpersonal skills to determine and resolve customer's issues.

Cross sold and up sold consulting services by listening to customer's

needs.

Motivate employees with enthusiastic delivery of training and communicate

the software features they will utilize.

Best Buy, Inc. / Computer

Trainer 1996 to 1997

Taught all types of software applications to the customers on site.

Increased sales by follow up calls to customer to sell additional classes.

Processed customer's registration, addressed issues, and answered

questions.

Developed relationships with computer sales associates, which motivated

them to increase sales of computer training classes.

Managed textbook inventory and maintenance of classroom equipment.

Creatively developed a marketing plan, which involved a swapping of

services between Best Buy, Inc. and a local radio station and, it resulted

in sales increase by 40%.

Education

Certificate in Organizational Development Baldwin-

Wallace College

Certificate in Business

Software Akron University

Bachelor of Arts in

Education Heidelberg College

Contact this candidate