Customer Service Manager

**** *** *** ****

Birmingham, AL *****

Phone: 205-***-****

Fax: 205-***-****

******.*****@******.***

Melody L. Green

Objective: Committed to administrative support and performance excellence,

and a team player. I have extensive experience working in

general public and medical office settings. Interface well with

others at all levels. Caring and hardworking with excellent interpersonal

communication,

Customer service and office support skills.

Experience: 1999-Present Gambro Healthcare

Birmingham, AL

Administrator Assistant

. In put patient information into Gambro database; such as

demographic information, insurance Information, diagnosis,

emergency contact etc.

. Greet patients and visitors.

. Maintain medical records and input physician orders in

computer.

. Mentor other Secretaries in the Birmingham area

. Order office supplies and handle purchase orders and

inventory

. Schedule patient's appointments set up meetings.

. Verify insurance and all other office and clerical

duties as needed

. Assist employees with their benefits packages

. Set up new employees with their clinic codes

. Inventory for two clinics

. I schedule call ins for employees who call in for work

1998-1999 Mance Modern Air Inc.

Birmingham, AL

Secretary/Office Manager

1. Greet customers.

2. Manager of an office of six people.

3. Make sure all sales consultants order are being run.

4. Type up memos for sales consultants

5. Run charges for employees.

6. Order inventory make sure we are fully stock

7. Keep up with payroll.

1996-1998 Ohio Savings Bank

Cleveland, Ohio

Bank Teller/Customer Service

8. Greet customers.

9. Handle bank deposits.

10. Opening up new accounts.

11. Opening up special accounts.

12. Bond transactions.

13. Balancing drawer on a daily basis.

1989-1995 Alabama Sports Medicine

Birmingham, AL

Patient Access Representative

14. Greet patients and visitors

15. Enter patient information in the computer

16. Verify insurance

17. Schedule follow up appointments

Education: John F. Kennedy High School

Lawson State Community College

Interests: Going to Church, reading, bowling, walking and spending

time with my dog.

Reference: Available upon request:

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