Customer Service Administrative Assistant
Resume:
M s. Olivia D. Plump
Brooklyn, New York, 11221
myr *******@*****.***
Dear Employer
I have extensive Administrative Assistance experience. My experience was gained
w ith previous employers and education. I have successfully handled various
positions dealing with computers and customer relations. I feel that the hands on
t raining I have acquired in Data Ent ry, Management, and my Organizational Skills
qualifies me for the position in which you need to fill.
I am a self-starter and prefer the direct and professional approach when working
w ith people. Following the review of my resume, I would appreciate the opportunity
to schedule a personal in terview.
Thank you for your time and consideration.
Sincerely,
Olivia D. Plump
References available upon request
O livia D. Plump
**********@*****.***
918-A Greene Avenue Brooklyn, New York 11221 Home: 347-***-**** Cell: 347-***-****
Skills: Extensive professional administered technical office experience, excellent leadership,
management and communication skills; Microsoft Word and Excel, Type 45-60wpm, ability to
troubleshoot IBM and IBM compatible
Employment History
5/2013-Present Technical Career Institutes New York, NY
Loan Department Receptionist
• Maintain and Update all file for front desk
• Greet incoming Students
• Monthly mailing to Borrowers
• Handle all incoming mail
• Assist all students with online financial loans
7/2012-12/2012 Brooklyn Aids Task Force III Brooklyn, NY
INTERN Clerical
• Edited Case Managers Files
• Coordinated in-house appointments
• Monitored Front Desk
• Recorded Clients Information for Filing
1/2011-1/2012 HRA-Family Independence Administration New York, NY
INTERN Clerical Associate
• Answer phones and direct callers to center staff
• Operate scanner and email documents to office staff
• Performed a variety of clerical duties and others tasks as assigned
10/2009-10/2010 Human Resources Administration Brooklyn, NY
Clerical Associate
• Answered phones and direct callers to center staff
• Operated scanner for indexing clients documents
• Timely tracked of reschedule appointments and mail recertification appointment
• Performed a variety of clerical duties and others tasks as assigned
9/2008-9/2009 NYC Department of Parks & Recreation Brooklyn, NY
Clerical Assistant
• Greeted visitors such as park patrons and community residents
• Answered multiple phone lines and accepted and routed for staff of four supervisors
• Maintained office including filing and ensuring facilities were stocked with supplies
• Responsible for inputting information regarding hours worked for 40 employees
• Took work orders and followed-up to ensure that request were fulfilled
1998-2004 Veritext /AmeriNet Reporting Mineola, NY
1995-1998 AmeriNet Reporting NewYork,NY
Customer Service Rep/Administrative Assistant
• Arranged, managed and confirm all deposition; ensuring customer satisfaction and
continued support
• Answered calls; took accurate and detailed messages
• Maintained and organized portfolio of over 100 accounts nationwide
• Edited and proofread business letters, scheduled all appointments, itinerary; manage
Morning and evening shifts
Education
TCI College of Technology, New York
Associate’s Degree in Applied Science 2012-Present
Major: Health Information Technology
Vocational Training
Career & Educational Consultants: Excellent Leadership,
Offices & Computer Skills Awards New York, NY
Drake Business School: Associate Executive Business Certificate New York, NY
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