Customer Service Human Resources

KRISTEN R. ISAAC

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**** *** ****** *** ***** : (678)463-

2866

Jonesboro, GA 30236

*********@***.***

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HUMAN RESOURCES / PAYROLL CUSTOMER SERVICE SPECIALIST

HR GENERALIST

Departmental Auditing ~ Weekly Payroll ~ File/Record Maintenance ~ Customer

Issue Resolution Process Implementation ~ Data Entry

PROFILE Human Resource Representative with 4+ years in the area of

payroll and HRIS within a large research institution with

approximately 10,000 faculty, staff, and student employees.

o Expert in dealing with a quick paced work environment.

o Solid understanding of and experience with Peoplesoft, and ADP payroll

Systems.

o Exceptionally well organized.

o Outstanding interpersonal skills and highly successful when resolving

customer complaints.

PROFESSIONAL EXPERIENCE

2009-Present GEORGIA STATE UNVERSITY, Atlanta, GA

Human Resources Customer Service Specialist

* Interacts with customers in person and via telephone to answer

questions and provide assistance while using knowledge based

information to answer customer inquiries.

* Explains insurance coverage and other benefit information to customers

and assists customers in completing enrollment in benefit programs.

* Provides information to answer questions from customers regarding

human resource transactions.

* Maintains electronic personnel records; researches data to verify

employment and salary records.

* Routes calls to appropriate staff and/or office.

* Gives status reports to supervisor when delays occur in responding to

inquiries.

* Inputs, updates, and retrieves information from human resource payroll

systems.

* Assists less experienced representatives as necessary.

* Provides guidance for other representatives with unusual or complex

inquiries, including irate callers.

* Interprets various policies and procedures to determine necessary

resolutions.

* Assists new employees with hiring process and reviews all documents

for accuracy.

2009. GEORGIA STATE UNIVERSITY, Atlanta, GA

Human Resources Payroll Assistant

* Inputs data from timesheets into computerized payroll system

* Handles basic administrative payroll duties including data entry,

filing, and faxing.

* Liaise directly with managers regarding their employees' timecards.

* To assist the payroll clerks in inputting the payroll for hourly and

salaried staff and to ensure all processes and procedures are carried

out in accordance with defined criteria.

* Update payroll records as appropriate.

* To ensure all relevant filing of documents in both an orderly and

timely manner.

* Audits payroll records.

2007. GEORGIA STATE UNIVERSITY, Atlanta, GA

Financial Aid Student Assistant

* Receives all incoming mail and documents and checks them for accuracy.

* Maintains paper and electronic filing system.

* Utilized BANNER system for inputting data.

* Assists managers with administrative duties as needed.

EDUCATION

Georgia State University

2008

BS Psychology

TECHNICAL SKILLS

Microsoft Office Suite, Typing 35+ wpm, PeolpleSoft, ADP, SPSS

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