Customer Service Sales

Zivah A. Johnson ************@*****.***

404-***-****

**** ******* **. ***, ** 30273

SUMMARY OF QUALIFICATIONS

Results oriented, high energy, and accomplished professional with a diverse career history in a wide range of sales and customer

service related roles. Recently licensed in real estate. Sales and client focused attitude; recognized as a competent decision

maker with the ability to identify, analyze, and minimize issues. Well honed communication skills; effective in networking to

develop strong working relationships with business partners.

Exceptional Interpersonal and Communication Skills – Excellent communication and sales skills, as well

as time management and organizational skills; accustomed to working in fast paced roles.

Problem Solving – Proven ability to troubleshoot and develop both creative and innovative solutions to

business and sales challenges. Successfully manages change for improved performance and efficiency.

Work Ethic and Professionalism – Solid professional standards and an excellent track record as a top performer.

Maintains a clear focus on achieving bottom line results while ensuring and exceeding client expectations.

LICENSURE

Real Estate – Maryland State License 2012

PROFESSIONAL EXPERIENCE

City of College Park College Park, MD

Office Specialist I, II, III 1996 – 2010

• Conducted municipal presentations in person and over the phone; provided extensive customer service.

• Researched market trends for the town, developed strategies, and recommended changes in town policies.

• Assisted Town Commissioners with office duties as needed, and worked closely with Department Heads.

• Experienced in a wide range of bank transactions: deposits, petty cash checks, and change requests.

• Served as cashier – collecting and processing payments, license payments, property tax payments and business

license payments.

• Solved issues that arose during the course of business by using and applying my sales and customer service

knowledge.

• Managed all financial transactions for the Public Works Department. Processed/Maintained municipal billing.

Forwarded bills to the Finance Department for collection of bulk items from residential properties.

• Performed a considerable amount of research via internet; created memoranda, notices, letters, spreadsheets, reports,

permits, and bid packages; prepared documents and correspondence for the town administrators.

• Served as cashier – collecting and processing payments.

• Negotiated complex vendor settlements. Researched incorrect vendor payments, deductions, discounts, and

discrepancies using various company reports, mainframe database, and check writing design system.

• Answered/resolved questions posed by vendors concerning unpaid balances on accounts. Received incoming

vendors and/or citizens and handled personally or directed them to the appropriate department.

• Corresponded with Department Heads to make sure all invoices were coded correctly before processing.

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), and Internet/Intranet

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