Quality Control Support

Technical Overview

. Experienced Network and Systems Support/Technician

. Windows based operating systems and programs (i.e. Win7, Vista, XP,

****, ******, *******, ***.).

. Network configuration/upgrade/replacement experience, including VPN

and Wireless integration.

. Desktop and Laptop deployment/support, including PC Lifecycle

. Ipad, Android, Smartphone and Handheld Device support

Education

DeVry Institute of Technology, Addison, Illinois

1996 - 1999

Bachelors Degree of Telecommunications Management

. LAN/MAN/WAN Environment Training

. Windows Server and Database Management

. Project Management and Coordination

. Various Networking/Troubleshooting Training

Professional Experience

Retail Data Systems, Downers Grove, IL 03/09 -

04/13

Software/Field Support

. Onsite installation and support of POS Software and Hardware for

Grocery, Restaurants, and small food service locations at local

Chicago locations and Multi-state locations.

. Troubleshooting and Hardware repair of PC's, Scanners, Printers,

Electronic Payment

. Structured Cabling and Patch Panels Installation, SonicWalls, Routers

. Custom ticketing system use tailored to POS support

Fresenius Medical Care, Westchester, IL 1/06 -

6/08

Desktop Support

. Contracted via TEKsystems from Jan 06'-Jun 06', hired as a permanent

employee in Jul 06'

. 3rd level desktop support, Remedy Ticketing System

. Microsoft Environment (Windows 2k, XP, 2003 server), Cisco VPN, Lotus

Notes, PC Anywhere, Ghostcast, Image Creation

. PC life cycle management for 2,200+ Dell PCs (laptop and desktop)

among 200 clinics and 12 remote offices

. BlackBerry and Palm installation/support

. Network Administration for 200 kidney dialysis clinics in the Midwest

(2,500+ end users)

Allstate Insurance Co., Woodridge, Illinois 9/00 -

3/05

LAN Support Analyst

. LAN/MAN/WAN support which included, but not limited to, maintenance

and support of internal network with 500+ end users, 800+ PC's,

laptops, PDA's, and multiple servers. This included Daily Operations

along with PC deployment and configuration, which required some

physical hardware setup (ie. punching down cable, hardware

installation, etc) and software configuration (using pre-made scripts

transferred on internal network)

. Windows Server 2003, XP, 2000, NT4.0, Microsoft Exchange, ISA, Citrix

. Data Migration, Backup, and Recovery for Servers, PC's, and laptops

. Call Center Environment presenting many "on the fly" decision making

scenarios and situations.

. Support of network security, including but not limited to, for all

internal communication that required external transmission of

confidential data.

. Network administration, including but not limited to, creating new

user accounts and granting specific internal network access. Building

access security which included internal swipe badges and restricted

building access.

. Internal Website administration, which included construction and

updating on a daily basis. These websites were given limited access to

internal users only. MacroMedia DreamWeaver MX Certified

. Administrator for WITNESS, a custom Video/Audio capturing software and

hardware, which was used for both quality control and human resource

activity.

. Cisco routers and switches including 3COM switches. Configuration and

communication usually needed for new PC's, using TCP/IP and static IP.

Communication via network cable and fiber optic.

. Maintenance and Support of Telephone System with 500+ End Users

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