Customer Service Sales

Sarina D. Stokes

*** ****** *** *.*. Atlanta, GA 30331

404-***-**** ******.******@*****.***

Objective: To obtain a position as a Customer Care Representative, Sales Support Coordinator, or

Administrative Support.

Technical Skills: MS Office Suite 2010, Oracle 11i.

EMPLOYMENT HISTORY

05/13-07/13

Alpharetta, GA

Director of Day Camp/Seasonal City of Alpharetta/Wills Park and Recreations

• Set and supervise office procedures.

• Develop routines, schedules, and procedures for camp operation.

• Supervise and evaluate all operations and program staff.

• Monitor safety and all procedures as they pertain to the complete supervision of all campers and

staff.

• Handled all Parent Conversations and Interactions as.

08/10-02/13

Alpharetta, GA ARROW ECS

SOR/Sales Operations Representative/Coordinator

• Used Oracle daily for Order placement, Order research, also as a tool to look up customer

invoices, and to fix pricing errors.

• Sales Coordinators work with Arrow’s customers to provide service and support, maximizing our

customer service offerings.

• Sales Coordinators are responsible for receiving, confirming and tracking customer orders to

support the post-sales process.

• This role has a focus on data entry, resolution of invoices and updating order status reports.

• -Resolved vendor-invoicing issues

• -Maintained a level of product, vendor program and customer knowledge in order to exceed

customer expectations

12/07-08/10 AT&T Atlanta, GA

Service Representative

• Using the Sapphire system information was pulled from the billing schedule to fulfill customer

requests

• Provided Customer Service to External and Internal customers

• Processed, released, force closed, and cancelled maintenance orders

• Processed multiyear renewals and warranty conversations to receive quote numbers for purchase

orders in Cisco Systems

• Created quotes for current and potential customer in Quote CPE

05/07-12/07

Alpharetta, GA Citrix Systems

Order Management Specialist

•Checked orders for correct pricing

•Retrieved information from several systems to process orders (SAP, VANTIVE, SALESFORCE)

•Processed large dollar orders 500k or more check sales force for sales and pricing exceptions also had

to receive a rescission letter to complete the orders Process 15-30 orders per day thru a system queue

•Processed 15-30 orders per day thru a system queue order types processed are (Physical and EDI)

•Processed EVALS or $ 0 dollar orders to be shipped to potential customers

10/04 – 05/07

Stone Mountain, GA

Macy’s

Special Order Expeditor

•Cost special orders in RDS mainframe system

•Performed data entry and import of data into Excel application

•Contacted vendors to perform purchase order maintenance and cost verification

•Submitted standard order requests via electronic data interchange and non electronic data interchange

•Submitted custom order requests by entering data into Excel spreadsheets and faxing the appropriate

vendor

Order Processor

•Handled more than 250 thousand dollars a day to prepare for daily bank drop

•Prepared labeling for daily deposits a long with deposit slips

•Prepped and processed 375 wallets a day (60 wallets per hour)

•Checked of tapes to be delivered to the Sales Audit Team

•Prepared tags and label deposit bags to be delivered to the 18 stores

EDUCATION

Herzing College of Business Technology 06/95-08/97

Attained Specialized Associates Degree in Business Administration

PennFoster Career College 07/13- Present

Attaining a Certificate in ABC Wedding & Events Planning

References Available Upon Request

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