Customer Service Security

Doris Windom

People friendly love helping other an very responsible

**** ** *** ** - *****, FL 33168

******.*****@*****.*** - 786-***-****

My objective is to utilize the wonderful customer service skills that I have and be a productive member of a

team and an asset to your company.

WORK EXPERIENCE

MTSA Security Screener

McRoberts Protective Agency - 2012 to Present

Ensuring that all items and persons that are to board the ship have been screened for threats.

• Conducted private screening for those individuals that needed additional screening.

• Watched for obvious threats on monitors such as ammunition, firearms, and explosives.

Customer Service Agent

Carnival Cruise Lines - 2001 to 2011

Typed, faxed, sold cruises, made payments, and emailed information in regards to cruises.

• Sold several promotional programs, such as booking policies and prices.

• Required computer knowledge, such as Microsoft word applications.

• Handled inbound and outbound calls.

• Analyzed and solved problems involving land and air packaging information.

Teacher's Assistant

Dade County Public Schools - Miami, FL - 2000 to 2001

Assisted the teachers with their daily activities, such as grading papers, small groups, and outdoor activities.

• Assisted children with reading and reading comprehension skills..

• Made copies of daily lesson plans.

• Accompanied children for outdoor, daily activities.

EDUCATION

Lindsay Hopkins Technical School - Miami, FL

ADDITIONAL INFORMATION

Areas of Expertise

• Customer Service

• Security Officer

• Security Screening for obvious threats

• Call Center Environment (both inbound and outbound)

Contact this candidate