Quality Assurance Management

Senior Information Technology Leader with demonstrated success in digital

marketing/analitics, utilities, telecommunications and financial verticals.

Recognized for implementing IT strategies and business alignment in support

of IT best practices, quality assurance, COE and client/vendor

relationships. Proven record of building trusting relationships, high

performing organizations, establishing innovative solutions that execute

strategic vision through mentoring and development of individuals and

teams. Experience includes:

Budgeting, Forecasting & Contract Talent Development & Utilization

negotiations

Program Management / Vendor Management Quality Assurance / IT Governance

Business Operations Global Resource Utilization / Off shore

PMLC, SDLC and Client Delivery Services Capacity Planning / Management

Experience

Cigna, Hartford, CT

2013 to Present

Director IT, Strategic Enterprise Practices (Consultant)

Responsible for building the short and long term strategies to provide

robust, cost effective enterprise operations and services while overseeing

cross-organizational efforts to transform critical PMO and Quality

functions on behalf of the enterprise.

. Responsible for defining and implementing an Enterprise model to increase

velocity and reduce costs across 8 operational areas supporting a $450 m

Portfolio with over a 1000 test resources.

. Lead efforts around identifying and pursuing Best Practices (PMLC /

SDLC) across all operational areas including; Enterprise Tool

consolidation (QC/ALM), Metrics, Process/Methodology, Governance,

QA/Delivery standardization along with role and responsibilities.

. Reduced operational cost and gaining economies of scale through strategic

vendor consolidation and renegotiate vendor terms.

Lincoln Financial Group, Philadelphia, PA

2013 to 2013

Sr. Program Management, (Consultant)

Providing strategic leadership and direction for project management and

quality programs as it related to a multi-years transformation program

supporting Lincoln Financial Group, Distribution and Marketing systems.

Razorfish, Philadelphia, PA

2012 to 2013

Sr. Director, IT (Development / ProdOps / Quality Assurance)

Responsible for establishing direction and leading operational areas of

Development, Production Operations, and Quality Assurance in support of a

global Business Intelligence practice through strategic leadership and

hands-on project/ agile management.

. Led the organization in ensuring that the development, maintenance,

modifications and implementation of strategic application, solutions and

services met and exceeded client expectations.

. Successfully built and led multiple matrixed organizations of 65+

resources consisting of 5 managers and a mix of on shore and offshore

resource geographically dispersed to support new development and

maintenance utilizing an Agile approach.

. Reduced operational cost by ~1.5 million by use of a cost efficient cloud

model along with reducing the number of offshore vendors and re-

negotationing vendor terms.

. Effectively setting and balancing organizational processes and policies

across local and distributed management teams supporting business

requirements, production operations, client services and budgets to

deliver industry leading solutions.

. Achieved a ~ 50% reduction on AWS (cloud computing) cost from 1.5M to

776k in six month period through the implementation of best practices and

monitoring.

. Redefined and clarified roles between development and production support

ensured escalation and deployment procedures were clear, adhered to and

measurable thereby improving client implementations and services.

. Financial responsibility for budgets impacting operational efficiencies

efforts that includes the adoption of Agile Best Practices, Vendor re-

evaluation and inter-company partnership resulting in a reduction in

operational cost. (Offshore vendor/partner evaluation, license / tool

consolidation, implementation of reserved instance usage AWS)

PHH Mortgage, Mt Laurel, NJ

2011 to 2012

Program / Client Management (Consultant)

Led all UAT activities related to a multi-phased Morgan Stanley PHH

partnership with a small team of PHH and Client resources resulting in an

initial $10 million line of business. Along with leading all Private Label

and Client Funded implementation/validation efforts.

. Ensure Technology and process requirements met client requirements and

expectations.

. Liaise between technology and business organizations ensuring program

success.

PJM Interconnection LLC, Norristown, PA

2009 to 2011

Sr Quality Management Consultant

Led PJM with planning, implementation and mentoring of an Agile PMLC and

SDLC solution. This includes redefining and alignment of current policies,

processes and support activities effecting IT operations as it pertained to

their Methodology Resource Center (MRC). Along with migration of a Quality

Assurance team supporting a multi-year mission critical program back into

the main information technology organization.

. Successfully revamped a multi-million dollar failed Agile process

implementation effort through the use of matrixed resource (communities

of practices) and tailoring of the previous process.

. Engaged Management teams in their understanding and usage of the current

PLMC, SDLC and Quality practices

. Achieved an 80% methodology adoption due to methodology re-alignment and

a measurable deliverable accountability resulting in a 40% cost reduction

to project budgets.

. Coached and mentored Agile/Communities of Practices for BAs, Development,

Quality/Test and PMs, teams consisted of 5 to 10 members depending on

their areas of SME

. Mentored Change Management team members in sound Best Practices

. Define core quality assurance deliverables to be measure on all IT

approved projects

Comcast, Philadelphia, PA

2006 to 2008

Director, IT Best Practices and Quality Assurance (CET)

Provided Strategic leadership for programs across multiple organizations

(5) to establish comprehensive IT best practices. Supporting Program

Management Lifecycle, Software Development Lifecycle, Release Management,

capacity planning/management and IT Governance. Focusing on planning,

implementing, measuring, integrating and improving Business Solutions for

QA / Test Management, Software / Solution Implementation.

Sr. QA Manager (CIM)

Led efforts to define vision and establish an ecommerce quality assurance

organization to support a top 5 portal, including social networking, mobile

media and all associated sites with approximately 12 million users.

. Built relationships with all business units in efforts to improve and

standardize Production Operations and Service, impacting asset

management, SLA, and Incident management.

. Built QA testing team to support Comcast.net, a B2B/B2C customer site

with 15 million users on a daily basis; responsible for e-commerce,

social media, mobile and other related technologies.

. Business case development and execution for service centralization (COE)

to control cost and test perficies efforts resulted in a targeted 50% on-

site reduction in contractor headcount from (~128 to 64).

. Championed consolidation of enterprise tools and services resulting in

the centralizing of resources, professional services, vendor

partnerships. Resulting in approximately $1 Million dollar maintenance

and resource annual savings.

. Established of Metrics/Quality measures and key processes indicators to

support alignment with industry Best Practices through standardized

Quality Assurance, Service delivery and Cross Service Testing metrics.

. Responsible for enterprise tool selection and implementation to support

standards, methods, decision making / governance. This includes Test

Service Mgmt/Execution (HP/Mercury Test Suite) Workflow/Program

Monitoring, Requirements, Change Management, Deployment and Governance /

Compliance.

JPMorgan / Chase (CCS), Wilmington, DE

2005 to 2006

Sr. Quality Manager - Originations and Marketing

Managed a 26-person staff responsible for functional and performance test

of all Originations and Marketing Credit Card Services applications.

Evaluated and reestablished teams due to site closure and resources

attrition by partnering with 2 major vendor (Cognizant, Tata) and

implementation of new processes. Managed a $2.5 Million budgeting for

activities as it related to quality assurance for Originations and

Marketing.

. Defined and directed offshore (COE) feasibility and cost benefit analysis

for Originations and Marketing areas. Resulting in a 30% improved test

and delivery capabilities over a 6-month period with a cost saving of

500k.

. Managed COE vendors for all offshore efforts

. Outlined solutions to reduce partner launches from 5 weeks to 3 weeks,

with the use of automation and process improvements.

. Implemented strategic efforts in support of CMMi, including SEPG, Quality

Process Group and Business Process Office in order to provide leadership

and guidance for all process related efforts.

Lockheed Martin Commercial Space Systems, Newtown, PA

2005 to 2005

Senior CMMI Process (Consultant)

Working with a team of 3 senior consultants directing the implementation of

all CMMI Level 3 process areas. Directly responsible for the gap analysis

and implementation of Requirements Development, Requirements Management,

Verification, Validation, Product Integration, Technical Solution and

Organizational Training throughout the entire organization.

. Mentor and lead team in process / KPI alignment for a successful initial

CMMi level 3 assessment

UNISYS, Malvern, PA

2004 to 2005

Sr. Manager Datacenter Management and Quality Assurance

Managed a 24-person staff of international resources responsible for

Production Operations / Data Center management, quality assurance and

execution of CMMi/RUP strategic plans while working within a budget of $6.5

MM annual budget. Established policies and standards to maintain quality,

implement CMMI/RUP practices and enterprise tool across multiple global

market units.

. Led teams responsible for Application / Network Support, Service Desk and

Incident management (SLA) for all global R&D.

. Directed strategic efforts in the implementation of CMMI/RUP methodology

across 5 global market verticals, including System Engineering Process

Group (SEPG) and Business Process Office (BPO) in order to provide

leadership and guidance for all process related efforts.

. Achieved 65% offshore utilization to align with corporate initiatives to

reduce operational overhead by approximately $1million and increase

efficiency through offshore partners for testing services.

. Improved process by 20% through organizational realignment, streamlined

process refocused priorities and increased offshore utilization of

enterprise solutions validation within 6 months.

. Management of all ISO and CMMi methodology related activities and audits.

. Managed vendor utilization, service level monitoring along with invoice

approval and reconciliation.

. Oversaw the relocation of the R&D Data Center and migrated approximately

$9 Million in assets with no interruption to R&D teams or budget

overruns.

EXELON POWER TEAM, Kennett Square, PA (Consultant)

2002 to 2003

Director, Operations and Quality Assurance

Managed staff and directed overall quality programs, definition,

management, resource allocation and budgeting of $2.5 Million for

operations, production support, business continuity / disaster recovery

site and quality assurance. Developed and executed strategic plans,

established policies and procedures and standards to build company image

and maintained SLAs to support a custom 7x24 trade environment.

. Led, developed and implemented an enterprise -wide business continuity

initiative. Served as the liaison between systems and users to

facilitate the development and validation of business impact, recovery

objectives and time constraints

. Develop a 3-person quality assurance organization, methodology and

policies in a 3-month period. By defining and mapping production

support, operations, PMO, software development and quality assurance

based on industry best practices.

Other Professional Exp rience:

SIEMENS, Malvern, PA

Manager Test, Automation, Data Generation and Process Validation

SCT, Malvern, PA

Manager Organizational Readiness and Quality Programs

THE VANGUARD GROUP, Wayne, PA

Sr. Software Quality Assurance Engineer

LOCKHEED MARTIN CORP., Valley Forge, PA (formerly GE)

Lead Systems Transition Engineer (Top Secret Clearance)

EDUCATION / AFFILIATIONS:

Ursinus College, Collegeville, PA - BBA, Business

Management

Delaware County Community College, Media, PA - AS, Computer Science/Mgmt

Info. Systems

Delaware County Community College, Media, PA - AS, Data Processing

ITIL - IT Service Management Foundation Certification - 2008

Certified SCRUM Master (CSM) - 2009

Certification CMMi - 2004

Certification CMM - 2001

Project Management Institute (PMI)

Software Engineering Institute (SEI)

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