Customer Service Data Entry

Location:

Salary:

15.00/hr

Posted:

January 24, 2014

BARBARA A. schrader

I am looking for a position in which I can utilize my great customer service skills and my lifetime of

knowledge from dealing with people in many facets. I want to be able to enhance my skills while

enhancing your company.

I have great customer service and people skills. I learn easily and am very flexible. I work well under

pressure and enjoy a fast paced environment. I can type 50+ words per minute and can utilize a variety of

office equipment.

I have a good vocabulary and can speak well in front of a group. I communicate well with a variety of

people and can make them feel comfortable and special. I have learned and mastered many computer

programs and have been a trainer on many systems. I have always met or exceeded goals set by my

employer.

I have been a team leader both in title and in application. I like to lead fellow employees and I am very

good at keeping up morale.

CUSTOMER SERVICE SPECIALIST/DATA ENTRY

KEYCORP

12/7/1994 – 8/9/2013

Call center customer service specialist handling internal and external clients with a variety of complex

issues. Logging issues to correct people and departments, maintaining records and following through to

completion. Data entry and minor clerical work.

INSRUCTOR/TEAM LEAD

COURT REPORTING

ACADEMY OF

4/1986 – 10/1992

Instruct court reporting students from their beginning class through graduation. Mentoring them as

needed. Supervised team of fellow instructors.

FREELANCE COURT REPORTER

3/1983 – 4/1986

Take verbatim machine shorthand in depositions, hearings, meetings and various court proceedings.

Create transcripts of various proceedings.

ACADEMY OF COURT REPORTING, CLEVELAND, OHIO

CERTIFICATE

Learned machine shorthand on a Stenograph machine to take down verbatim dictation at 225 words per

minute. Studied legal, medical, dental and technical terminology and English.

PATRICIA RATLIFF, @ KEYCORP

SUPERVISOR

KEYCORP

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