Customer Service Manager

Breanna Janney

Assistant Manager - Western Furniture and Appliance

Henderson, NV

*******.******@*****.*** - 702-***-****

WORK EXPERIENCE

Assistant Manager

Western Furniture and Appliance - December 2013 to Present

My current responsibilities are pitching and selling the program to clients, typing up and pricing contracts for

each customer individually, as well as explaining each individualized program to every customer. I am in charge

of a cash drawer and taking payments. I deal with customer service on a daily basis and make sure every

client is in understanding of the program. I make sales calls as well as take sales calls. I have successfully

helped begin to build the clientele, as the program is still in the start-up process. This job allows me to utilize

my typing skills, my customer service skills as well as my skills to sell the program.

Sales Representative

Cash Cow - March 2013 to December 2013

I analyze and qualify applicants for both payday and title loans. I analyze vehicles to figure out the worth to be

able to help out people to the best of my abilities. I handle the cash drawer and take payments. I must make

sure that the drawer balances at the end of the evening. In the event that debt is not paid, I am in charge of

finding a solution to help the customer pay the debt owed. I must be professional in both image as well as in the

language I use. I am expected to have the best customer service skills whenever interacting with customers

in person or on the phone. I must abide by all state laws in place.

Teller Operations Specialist

Bank of America - August 2010 to November 2012

I started out as a part-time teller and within nine months had been moved up to full-time. I was also given

the responsibility of being the merchant teller and the ATM custodian. The job required that I work fast and

accurately. I was required to refer products that best suit customers. I was required to give amazing customer

service. As a teller operations specialist I managed the tellers as well as all of the operations that were

conducted within the banking center or help monitor them. I was responsible for what happens every minute

of every day and make sure that all required work was done and all compliance is met.

Manager

McDonalds Corporation - Henderson, NV - March 2008 to September 2010

I was a manager. I had to keep charge of the store safe. As well as being in charge of positioning the crew

and being in charge of the shift. Before this I had handled a cash register and performed daily tasks. I had to

be fast and efficient and the best at everything I did.

EDUCATION

Business Management

College of Southern Nevada - Henderson, NV

SKILLS

Publications I: I learned about computer programming and editing using Adobe and Photoshop. As well as

used writing and journalism skills. Languages: I have taken three years of Spanish and I continued using it

for four years.

ADDITIONAL INFORMATION

• I have succeeded in pleasing a diverse cliental.

• I am enthusiastic, dedicated, outgoing and cooperative when it comes to employees as well as with customers

and try to resolve problems that contribute to the business.

• I work well under stress; when there is a need to work fast or to meet a deadline I do what is needed to

achieve all that needs to be accomplished.

• I am able to handle large amounts of cash.

• I strive for operational excellence.

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