Customer Service Manager

Jessica Bennett

*** ****** ***** ** *** **, Charlottesville, VA, 22901

434~466~7478 • *************@***.***

Advantage Handyman • 08/2012~Present

Home Repairs

Marketing Assistant

Answer phones, Design Marketing materials.

Strong focus on customer experience

Design E~ book covers

Maintain Website

Assist Owner, Office Manager

Rapture Restaurant • Charlottesville, Virginia • 02/2012~08/2013

Restaurant & Bar

Server / Bartender / Cocktail

Serve Guests, Food, Drinks, Cocktail, Host.

Strong focus on customer experience

Customer service and suggestive selling techniques

Knowledge of Beers, Liquors and Wines

Cornerstone Real Estate• Charlottesville, Virginia • 02/2012~12/2013

Real Estate Company ~ Represents Buyers & Sellers.

Client Care Coordinator

Assist Broker, Handle client relations, Maintain/Design website, Social media.

Familiar with 4 MLS systems, input, updates, saved search, status/ price changes, CMA’s.

Handle inspections prior to closing

Schedule all photo shoots/ staging for new listings

Handle and manage all social media, brand growth and recognition, Facebook, Twitter, Zillow, You Tube,

Trulia, Realtor.com, Postlets, Hot Pads etc.

Handle incoming leads

Design & maintain company web site.

FSBO farming, Craigslist, Expired MLS listings.

Create, impose, and maintain marketing campaign for FSBOS, current clients, past clients, and potential

clients.

Organize Advertise, Market, Sponsor/Host PR events and other community outreach events such as Red

Cross blood drives, Client appreciation happy hours etc.

Einstein Brother’s Bagels/ Aramark Licensed Location • Charlottesville, Virginia • 07/2011~ 12/2012

Restaurant

General Manager

Oversee daily operations, Staff, Client concerns and relationships.

Exceptional communication and sales skills

Manage daily operations

Extensive knowledge of industry

Production management

Budget/ Monthly/ Weekly projections

Food cost/ Inventory/ Labor management

Micros POS system design/ Programming

Expertise including leadership, time management and organization skills

Topeka’s Steakhouse • Charlottesville, Virginia • 02/2011 ~08/2011

Jessica Bennett • Page 2 • *************@***.***

Restaurant & Bar

Head Server / Trainer / Bartender

Lead, Oversee, Train all front of house staff.

Customer service and suggestive selling techniques

Employee development and training for all front of house staff

Bartending equipment and speed techniques

Handling of draft and bottled beer

The Club • North Tonawanda, New York • 02/2007~ 02/2009

Bar

Assistant Manager/ Head Bartender

Lead Oversee, Train, Schedule, Order and Maintain inventory

Supervised and scheduled bartenders

Responsible for inventory, stocking, ordering and sanitation of bar

Train all new bartenders

Management of tills and deposits

Responsible for both opening and closing tasks

EDUCATION

12/2000 High School Diploma Kenmore Tonawanda High School, Tonawanda, New York

08/2011 Einstein Brother’s Bagels Management Certification Denver, Colorado

09/2012 Virginia Real Estate Principals

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