Customer Service Manager
Resume:
Queen Patterson
**-*** ****** ****** - ‘Aiea Heights, HI
**********@*****.*** - 808-***-****
WORK EXPERIENCE
Warehouse Specialist
BAE Systems - Wahiawā, HI - May 2008 to Present
Customer Service Expert. Duties include receiving, storing and issuing equipment, materials, merchandise or
tools and compiling stock in a warehouse. Responsibilities include inspection of equipment or items, applying
identification to articles, taking periodic or perpetual inventory, process of materials, loading and off loading
trucks. Use of 15k lift and driving company vehicle to deliver pallets. Use of banding and shrink wrap machinery
to secure items onto pallets to transport to various locations. Answering phones and assisting customers with
researching of items on the computer, scheduling appointments daily and general housekeeping. Participate
in safety briefings weekly.
Operations Agent/Customer Service
BAX Global - Honolulu, HI - May 2005 to April 2008
Office Administrative Assistant and Customer Service Expert. Duties to include assisting customers over the
phone with tracking inbound shipments, quotes and scheduling pick up of freight. Light dispatch for drivers
and manifesting their schedules on a daily basis. Office duties include email, typing, data-entry, filing, faxing,
use of copy machine and answering multiple phone lines. General housekeeping.
Sales Associate
AAFES (Army Airforce Exchange Services) - Wahiawā, HI - May 2005 to September 2007
Customer Service Expert. Duties included cashiering, stocking, answering phones and general housekeeping.
Assisted in receiving merchandise from vendors.
Temporary Supervisor/Store Associate
AAFES (Army Airforce Exchange Services) - Hickam AFB, HI - July 2004 to May 2005
Customer Service oriented in assisting customers needs and issues. Duties include ordering merchandise,
cashier, stocking shelves, general housekeeping, assisting customers as well as being a temporary supervisor
to a team of 8 people and assisted with daily store operations.
Facility Manager
AAFES (Army Airforce Exchange Services) - Kuwait City - May 2003 to July 2004
Managed and trained a team of 10 TCN's (third country nationals) with daily store operations, processed
hiring of TCN's, ordered transfer of facility merchandise among different locations and camp-sites, purchased
supplies with over-seas and local vendors, attended as well as coordinated manager meetings. Conducted
safety briefings and general housekeeping.
EDUCATION
Diploma
Farrington High School - Honolulu, HI
1988 to 1992
CERTIFICATIONS
Certificate of Appreciation
Certificate of Appreciation is awarded to Queen Patterson
For your outstanding work with the United States Army and its personnel during Operation Iraqi Freedom.
Your exceptional support and steadfast dedication to the mission was critical to the success of Camp Patriot.
Your contribution will never be forgotten.
Signed by
Connie E. Royal, Battalion CSM
John T. Tkach, LTC, TC, Commanding
Appreciation Certificate
Appreciation Certificate Presented to Queen Patterson AAFES
For your professional work with Kuwait Naval Force and its personnel during Operations Enduring Freedom
and Iraqi Freedom. Your work was a key to the success of the operations at the Naval Base. Your contribution
will never be forgotten.
Signed by
Major General Chief, Kuwait Naval Force
Ahmad Yousef Almulla
ADDITIONAL INFORMATION
References:
Lofi Kanoho
98-1451 Kamahao Street #30
Pearl City, Hawaii 96782
Ana Sulu
98-156 Hekaha Street
Aiea Hi 96701
Laverne Grace
1904 Higgins Road
Wahiawa Hi 97857
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