Customer Service Supervisor
Resume:
Danielle Veronica Harvey
Upper Marlboro, MD 20774
Evening Phone: 301-***-****
Email: **********@*****.***
Availability:
Job Type: Permanent
Work Schedule: Full-Time
Work Experience:
Register of Wills 07/2011 - 10/2012
14735 Main Street Salary: 29,000.00 USD Per Year
Upper Marlboro, MD 20773 United States Hours per week: 40
Clerk II / Scanning Technology Division
Supervisor: Manuel Proctor 301-***-****)
Okay to contact this Supervisor: Contact me first
Enter large volumes of data into the database system in a timely manner to meet high demands.
Entered and scanned reminder notices (i.e.certificate of publications, row extensions of time.
Verify and prepared closed regular estates.
Entered and scanned show causes and minutes to be filed.
Processed mail to be delivered to the Post Office.
Register of Wills 04/2010 - 07/2011
14735 Main Street Salary: 29,000.00 USD Per Year
Upper Marlboro, MD 20773 United States Hours per week: 40
Receptionist
Supervisor: Lisa Batson 301-***-****)
Okay to contact this Supervisor: Contact me first
Record docket entries
Provide customer service to public
Answered phones in a prompt and courteous manner
Issue letters of Administration (Upon Request to Successors/ special Administrators)
Issued Exemplified/Certified copies upon request
Scheduled appointments for New Estate Division
Distribute all messages accordingly or no later than the close of business hours to the Deputy
Clerks
Organized Estate files
Estate research
Kept the Front office in a neat and organized manner
Harold Pener Man of Fashion 09/2009 - 04/2010
1960 Arena Drive Hours per week: 30
Largo, MD 20774 United States
Cashier
Supervisor: Craig Johnson 301-***-****)
Okay to contact this Supervisor: Yes
Greeted and acknowledged customer
Processed and received transfers
Maintain all cash and media until deposited
processed orders for inventory
Inventory
Monitoring fitting room
Invoices
Kept a clean and organized store
Helped open and close the store daily
Wyche Dent Inc. 11/2008 - 06/2009
1120 19th Street, NW Salary: 10.00 USD Per Hour
#316 Hours per week: 40
Washington, DC, DC 20036 United States
Receptionist
Supervisor: Dr. Haywood Wyche 202-***-****)
Okay to contact this Supervisor: Contact me first
Received visits and telephone calls from patients, answered question and referred inquiries about
specific issues to the Dentist.
Scheduled appointments based on availability using an automated tracking system.
Verified insurance provider information in accordance with office procedures.
Retrieved, file and arranged patient medical records in alphabetical order.
Collect and printed information relative to patients office visit and maintained in the appropriate
location or folder.
Sent our mail and received and delivered mail to the Dentist of Office Manager.
SHABACH Ministries, Inc. 09/2007 - 11/2008
3600 Brightseat Road Salary: 7.50 USD Per Hour
Upper Marlboro, MD 20772 United States Hours per week: 32
Before and After Care Group Leader
Supervisor: Yolanda Stancil 301-***-****)
Okay to contact this Supervisor: Yes
Provided appropriate recreational activities that stimulated physical and emotional growth of youth
to promote positive interactions particularly in dance and football.
Conducted and monitored day to day activities, and special events and programs that are of
interest to youth and children.
Submitted all plans for approval by the program director and adapt plans as necessary.
Assisted children with homework.
Insured that care was provided incompliance with school standards.
Dealt with and reported problems and unusual and difficult situations associated with the needs of
individual children.
Insured that children leave with parents or an authorized individual according to written
instructions.
When needed, worked in the main office performing clerical duties.
Ruby Tuesday's 06/2006 - 10/2007
9680 Lottsford Court Salary: 3.08 USD Per Hour
Largo, MD 20774 United States Hours per week: 24
Server/Hostess/To Go Attendant
Supervisor: Kevin Smith 301-***-****)
Okay to contact this Supervisor: Yes
Provided customer service
Waiting tables
Taking customers orders and serving food in a timely manner
Responsible of knowledge served on menus
Exemplified professionalism when dealing with difficult customers
Assisted in opening and closing restaurant
Education:
Largo Evening School Largo, MD United States
High School or equivalent 05/2007
References:
Name Employer Title Phone Email
Corporal William PG County Sheriff Corporal 240-472-
Harvey, Sr. Office 7348
Maria Webb Register of Wills Deputy Clerk 301-952-
0340
Register of Wills Deputy Clerk 301-574-
Rhonda Gaines
0325 Indicates professional reference
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