Project Manager Management

Anushree Randad

Program Analyst at Qualcomm

********.******@*****.***

Summary

Recently graduated with masters in Information Systems and Operations Management from University of

Florida (May 2013)

Business Systems Analyst and Technical Lead with American Express, Phoenix AZ (May 2012 - August 2012)

Application Developer and Team Lead with IBM Global Services, India (Jan 2010 - August 2011)

Worked as a Systems Programming Intern (Linux Kernel Programming) with Calsoft Pvt. Ltd., India on a

bachelor's final year project (August 2008 - May 2009)

Bachelor's of Engineering in Information Technology from Cummins College of Engineering, Pune University,

India (July 2005 - May 2009)

Experience

Program Analyst at Qualcomm

August 2013 - Present (6 months)

Business Systems Analyst and Technical Lead at American Express

May 2012 - August 2012 (4 months)

World Wide Systems Infrastructure (SI)

•Worked as a Business System Analyst for developing a Project Management Database tool for submitting

and keeping track of all the new business requests using ServiceNow

•Gathered, designed and converted complex business requirements into technical specifications

Service Solutions and Tooling factory (SSTF)

•Worked as a Technical Lead on a project for developing a system which automates the engagement process

for the new development projects implemented in ServiceNow using GlideScript, ClientScript, Business rules

and JavaScript

•Managed a project through code, test and deployment phases using Agile Scrum Methodology

1 recommendation available upon request

Application Developer at IBM

January 2010 - August 2011 (1 year 8 months)

Project: Export Blue, Client: American Express

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Overview

•Implemented Information Technology Infrastructure Library (ITIL) processes, automated enterprise IT

operations and built custom applications unique to the business requirements using cloud based (SaaS), on

demand IT service management (ITSM) tool ‘ServiceNow’

Projects

•Led a team of 4 to conceptualize and develop the Service Asset and Configuration Management (SACM)

Inquiry tool

•Developed System Development Life Cycle (SDLC) Inquiry tool using JavaScript, Java, HTML, GlideScript

and business rules

•Implemented Incident management and Problem management processes

•Incorporated automated emails, reports which increased customer satisfaction and implemented SLAs,

workflows and IAM which increased tool efficiency and security

Achievements

•Honored with PBC Rating – 1 (among top 5% performers of IBM) for excellent annual performance

•Designed and conceptualized a global utility methods document resulting in the code optimization, which is

currently used as a ‘Best Practice’ in the team

Leadership

•Conducted various ITIL and project related trainings for IBM and cross-organizational teams

•Worked as an internal auditor for ‘IBM OPAL Audit team’, which ensures project quality and compliance

•Volunteered and initiated various cultural and technical events conducted by IBM Event Management team

for a group of 300 employees, ‘Sell your Product’ was introduced for the first time and was a big success

1 recommendation available upon request

Systems Programming Intern at Calsoft

August 2008 - May 2009 (10 months)

•Conceptualize and implement two new features on the open source implementation of remote disk access

protocol, implemented by University of New Hampshire iSCSI

•Developed “Error Injection” using Linux kernel level programming and network protocols – SCSI and

iSCSI, to test the initiator on a storage disk, where faults are injected with realistic fault patterns

•Enhanced disk security by implementing “Logical Unit (LUN) - Port Binding”

Skills & Expertise

C

Java

JavaScript

Team Leadership

Agile & Waterfall Methodologies

Business Analysis

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SaaS

Databases

Cloud Computing

SDLC

Scrum

Project Management

IT Service Management

Education

University of Florida - Warrington College Of Business

Masters, Information Systems and Operations Management, 2011 - 2013

Cummins College Of Engineering for women

B.E, Information Technology, 2005 - 2009

1 recommendation available upon request

Honors and Awards

Awarded with the Personal Business Commitments (PBC) Rating One in the annual performance cycle at IBM

Global Services

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Anushree Randad

Program Analyst at Qualcomm

********.******@*****.***

3 people have recommended Anushree

"I was Project Manager for a couple of projects for which Anushree was Technical Lead / Business Systems

Analyst. I found her to be excellent communicator, problem solver, and initiative taker. Her client

management skills also stood out. Her other noteworthy skills on display were her positive attitude, team

player, working well under pressure and willingness to learn."

Vivek Kumar Sood, PMP, ITIL, Cloud Architect, Cloud Computing Project Manager, IBM, managed

Anushree at American Express

"As the Program Manager and Portfolio Manager for IBM, I have had the pleasure of knowing and working

with Anushree Randad for a year and a half. She was working as a programmer on the team and was one of

the junior resources reporting to me. However, due to her excellent leadership skills and the ability to master

ServiceNow in a small amount of time, she quickly became on of the pillars of the team, mentoring new

resources and training people from other companies too, most of them more experienced than her She was

recognized by both the client and IBM for her work. Given an opportunity I would like to have Anushree

again on my team. She will be a great asset to any team she works for"

Abha Pandey, Project Manager, IBM, managed Anushree at IBM Global Business Services

"I am privileged to write in support of my dear friend and student, Anushree Randad. As an advisor, I have

had the pleasure of working with Anushree for the 10-12 months. Though she was new to kernel

programming, she did an incredible job of grasping complex os, programming concepts and started to

formulate her owns opinions and judgments on the project in the beginning of project only. She quickly

learned to manage her time, work in group situations under strict deadlines, and to recognize the importance

of a strong work ethic, persistence, and intellectual integrity. I am sure she will do best in her life. Thank you

for the opportunity of correspondence."

sushrut shirole, Senior Development Engineer, Calsoft, advised Anushree at Cummins College Of

Engineering for women

Contact Anushree on LinkedIn

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