Customer Service Quality Assurance

LaShanda Cole **** Campbelton Rd. Apt. D*

**************@*****.*** Atlanta, GA 30311

770-***-****

Objective Statement

I am seeking a position with a growing organization to make a positive

impact in the medical filed and experience long term career growth.

Education and Training

Argosy Online Degree, Psychology and Behavioral Science, October 2012-

present

Everest College, Atlanta, GA

Medical Insurance Billing and Coding Diploma, 2012

Skills

. Familiar with Current Procedure Technology (CPT)

. Knowledge of the International Classification of Disease-9th Revision

Clinical Modification (ICD-9-CM)

. Claim-gear

. Medisoft Advanced User

. Typing 50 wpm/Advanced Data Entry Skills

. Computer Literate (Microsoft Word, Excel, PowerPoint, and etc.)

. Ability to effectively multi-task

. HIPPA, OHSA, and CPR Certified

. Operate multi-line phone system

. Appointment Scheduler

. Sterilization of equipment

Employment Experience

Claims Specialist/Office Administrative, Family and Children's Dental

Atlanta, GA February 2012- November 2013

. Controlled financial management process by ensuring accurate and

timely account credits

. Processed all forms of payments for service, including cash and

insurance payments

. Ensured quality assurance by reviewing and verifying coding in the

explanation of benefits (EOB).

. Improved business office operations through efficient calendar

management, accurate maintenance of health information records and

ensuring friendly customer interactions.

. Sterilize equipment for usage

. Schedule Appointments Accurately

. Interview patients

. Answer multi-line phone systems

Receptionist, Academic Advisement, Atlanta Metropolitan College

Atlanta, GA February 2007-May 2010

. Assisted students with class scheduling and registering for classes

. Answered multi-line phone system

. Accurately took messages for office staff and department

. Filed, faxed, and organized office records

. Design marketing fliers for school events

. Performed new student orientation

. Schedule Appointments for students to meet with various departments

Customer Service Representative, James R Enterprises Seneca, SC

April 2005-May 2006

. Operated multi-line phone system

. Acted as In Take Coordinator gathering customer information to be

processed

. Used excellent customer service skills to effectively communicate with

customers

. Operated standard office equipment

Honors and Achievements

. Student Ambassador

. President Elite List Recipient

. Dean's List

. Perfect Attendance

. Ladies Tea Member

. CPR Certified

.

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