Customer Service Sales
Resume:
Takiya Fitgerald
********@***.***
EXPERIENCE HIGHLIGHTS
. 10 years of extensive experience in Customer Service within corporate
and small businesses
. 5+ years of proficiency in Accounting
. Professional, innovative, goal-oriented and committed to delivering
results
Team player with excellent verbal and written communication, interpersonal
and problem-solving skills, with an eye for details
. Adaptable with the ability to work under high stress and handle
multiple tasks
Proficient in MS Office programs (Word, Excel, PowerPoint and Outlook,
QuickBooks, Vantage by Eplcor, MAS 90).
. Self-starter with a can do attitude
EDUCATION
Kingsborough Community College, Brooklyn, NY (1997-2000). A.A.S in
Science.
Paul Robeson Business & Technology High School, Brooklyn, NY (1990-1994).
High School Diploma.
RELATED EXPERIENCE AND SKILLS
Accounting Clerk
. Performs routine accounting functions, maintenance of the general
ledgers, preparation of various accounting statements and reports.
. Input type vouchers, invoices, checks, account statements, reports,
and other records.
. Maintaining all the Accounts Receivable and Accounts Payable daily
balances and transactions.
. Research, track, and resolve accounting problems in record timing.
. Compile, and sort invoices & checks.
. Record charges and refunds.
Customer Service Rep/Lost Litigations Supervisor
. Responsible for the supervision of a staff of eight people within the
customer service department.
. Responsible for the recruitment and training of customer service
representatives.
. Managed the needs/requirements of high revenue commercial accounts
through extensive follow-up procedures.
. Reviewed and issued audits on account information and processes.
. Improving customer service based on client feedback through the
development of new policies and procedures.
. Ensured department that customers were given assistance in bringing
their over limit and/or pass due accounts.
Processor/Customer Service Rep
. Provided support to the sales team, ensuring all sales and serviced
objectives were met.
. Responsible for customer service in the division, duties included
answering customer queries, problem solving and providing detailed
information services and products.
. Worked with new customers in the development of new accounts and the
required paperwork were signed and documents submitted.
. Assisted in adding and deleting vehicle coverage's.
. Performed all necessary paperwork to process claims.
. Prepared weekly sales reports for the sales team and sales management.
. Generated repeat business through successful client follow-up.
Customer Service/Sales Associate
. Selling wireless services to new & existing customers.
. Explaining coverage's, rate plans, and different electronic devices to
customers.
. Upgrading equipment, selling accessories to customers.
. Handling & addressing all customer service issues in a timely and
professional manner.
. Meeting & exceeding all performance goals and sales quotas on a
consistent basics.
. Arranging & display store displays and merchandise.
EMPLOYMENT HISTORY
2007-2013 Robert Half International (AccounTemps), Atlanta, GA
2004-2007 Alliance Mortgage Banking Corp, Levittown, NY
2000-2004 Utica Brokerage, Brooklyn, NY
1999-2001 AT&T Wireless Services, New York NY
REFERENCES
Available Upon Request
Contact this candidate