Customer Service Representative
Resume:
CECILIA VILLEGAS
626-***-**** La Puente, CA
91744
**************@*****.***
SUMMARY OF QUALIFICATIONS
Energetic and professional with exceptional interpersonal and communication
skills; and an extensive background in the following broad-based
competencies:
Customer Service Representative; Receptionist; Administrative Assistant;
Data Entry Clerk; Cashier/Customer Service Clerk; Call Center and Inside
Sales Representative.
PROFESSIONAL EXPERIENCE:
Material Expeditor L-3 Interstate Electronics
Corp
Anaheim, CA 09/10-Present
Duties include: obtaining RMA numbers to customers product, receiving
units, opening and closing work orders for all units, opening job numbers,
filing, updating and creating spread sheets on Excel as well as other
reports inquired for the government with very detailed and classified
information, inventory part required, shipping, cutting PR's, data entry,
Customer support via email, phone, chat and face to face on a everyday
bases with different Army bases such as the Navy and Marines. Providing
100% accuracy information requested by auditors. Giving status to customer
on orders placed. Providing clients with quotes on product. Scheduling
meeting for future clients as well as providing them with a presentation on
how we can meet and provide for their needs.
Customer Service/Front Desk TLD Distribution Co.
City of Industry, CA 12/07-09/10
Responsibilities include: customer service functions; assist customers over
the phone, via email, faxes, online chat, orders left on recorder, face to
face; sorting the mail; enter orders; faxes; filing; inventory control;
scheduling appointment; process FedEx and UPS packages; data entry;
creating reports; providing tracking information to customers regarding
their orders. Inside sales provided to small business, restaurants and bars
as well as big consumers such as Costco, Sam's club and N users all within
48 states. Scheduled meeting with new potential clients provided them with
samples of products for them to provide their customers as an increase for
our sales as well as feedback on new merchandise. Provided customer new
catalogs with new product, kept inventory in stock in show room for
visitors on site.
Customer Service Representative Valley Vista Services
City of Industry, CA 06/07-11/07
Duties included customer service functions; answering phones; taking
messages; faxing; Invoicing; filing; opening and closing accounts for
residential and commercial customers; accepting payments by phone, via
email in person and chat on line; accounts payable and receivable;
answering customer's inquiries regarding their bills, services provided,
waste management, hazard material, recycling; ordered different size waste
containers for customers.
Meter Reader Azusa Light and
Water
Azusa, CA 12/06-05/07
Experience in reading and recording electric and water meters; computed
consumptions; observed and reported any meter or service defects such as
repairs when malfunctions occurred; reported customer complaints, concerns,
questions; reset and resealed electric meters; performed other duties as
assigned such as sorting and delivering mail. Customer support provided
everyday bases face to face, home services, via phone.
Customer Service Representative Cashier Azusa Light Water
Azusa, CA 07/02-12/06
Duties included customer service functions such as processing customer's
utility payments for city services such as water and electricity; answering
customer's billing inquiries regarding their utility bills. Scheduling
appointments for a meter or water read. Closing and opening accounts.
Providing information to residential families on low income programs and
others provided by the city. Scheduling and giving information in meeting
for residential customers.
EDUCATION
Rio Hondo Community College Nogales High School
General Education Courses General Diploma
08/02-02/03 09/99-06/02
Whittier, CA La Puente, CA
ADDITIONAL INFORMATION
Computer Skills: MS Office (Word, Excel, Access, Power Point) Internet and
Additional Languages: can read, speak and write Spanish
PROFESSIONAL SKILLS
Effective written, verbal, and interpersonal communication skills;
organized; reliable and
Responsible; detailed oriented; independent worker and able to resolve
problems in a
quick and efficient matter; able to handle multi-task assignments in a fast
paced
environment; and excellent customer service skills.
Contact this candidate