Project Manager Administrative Assistant
Resume:
Shaunda O. Ragland
Apt. 202
Manassas, VA 20110
Email: **************@*****.***
Cell Phone: 571-***-****
EDUCATION
American University, Washington, DC
Master of Public Administration, 2011
Graduated with Distinction
Virginia State University, Petersburg, VA
Bachelor of Arts, Political Science, 2003
Graduated Summa Cum Laude
Composed a Thesis on the Criminal Justice System and the Problem of
Recidivism
Qualifications Summary
Dedicated public servant with nineteen ye ars of professional experience in both the
public and private sector. Proven track record of creating and implementing strategic
plans to successfully manage multiple programs simultaneously. Skilled in handling the
public with diplomacy and professionalism. Ability to efficiently and effectively work in
a fast paced environment; independently or as a team member. Competent and reliable
professional, committed to top quality work.
KEY SKILLS
Office Management Spreadsheets/Reports Publication Creation
Office Skills:
Records Management Event Management Trend Tracking &
Analyzing
Staff Development & Verbal & Written
Training Communication Expense Reduction
Public Speaking Accounts Marketing
Payable/Receivable
Program Management Activism
Lobbying
Public Engagement
Microsoft Office Suite Adobe Acrobat Zoomerang
Computer
2010; Excel,
Skills: SPSS Blastoff
PowerPoint, and Association Management Informz
Outlook System
Intuit Quickbase
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PROFESSIONAL EXPERIENCE
American Political Science Association, Washington, DC May 2008- Present
PROGRAM ASSOCIATE, OFFICE OF EDUCATION, PROFESSIONAL, and
DIVERSITY PROGRAMS
I track and analyze trends in higher education.
I compile information related to education and civic resources to disseminate to
the political science community.
I staff and prepare reports for six committees.
I create clear and concise content for the American Political Science
Association’s (APSA) website.
I am the Project Manager for the Minority Student Recruitment Program, Ralph
Bunch Summer Institute, and the Minority Fellowship Program.
I manage the American Political Science Association’s Campus Teaching
Awards.
I plan, construct, and oversee the Annual Teaching and Learning Conference.
I design and implement the conference project management plan for the APSA
Teaching and Learning Conference.
I lead meetings regarding program updates for internal and external groups.
I review and analyze programs through a production accomplishment report and a
target analysis report to ensure that programs are meeting set goals.
I publish and design surveys with 15,000 invited respondents.
I prepare and present detailed reports to members of the senior staff.
I analyze marketing data to assess historical results and project future trends.
I recruit and retain members for the association.
I identify and execute breakthrough marketing activities that reach target
audiences.
I develop operating policies and procedures for programs within the Office of
Education, Professional, and Diversity.
I am an advocate for political science research.
I mobilize campus presidents, government relations officers, and other interested
stakeholders in support of political science.
I manage accounts payable and receivable.
I establish and maintain account records.
I analyze higher education policies and legislation.
I write letters of recommendation for graduate students.
I respond to inquiries from current and prospective members.
I coordinate activities that help prepare graduate stude nts for careers in the field
of Political Science.
I use electronic mail, e-Newsletter, social media, telephone, personal contact and
the American Political Science Association’s website to recruit students from
national and international markets.
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I edit articles based on Chicago Manual of Style for the association’s scholarly
journal, PS: Political Science and Politics, distributed to approximately 15,000
subscribers worldwide.
August 2007 – May 2008
Gibbs College, Vienna, VA
ADMISSIONS REPRESENTATIVE
Acted as initial contact for potential students.
Conducted student interviews and enrolled students.
Recruited and retained students.
Used direct mail, electronic mail, telephone, personal contact and the school’s
website to recruit students from national and international markets.
Completed appropriate paperwork and computer work in a timely manner.
Conducted follow-up procedures to ensure students went through appropriate
channels for Financial Aid or any remaining pre -admissions procedures.
Kept in contact with students to ensure they were committed to their chosen
fields.
Coordinated campus visits and tours for prospective students.
Received applications and supporting materials and developed applicant records.
Managed records for students.
Tracked the progress of enrolled students to ensure they were meeting program
requirements.
Reviewed student records to confirm graduation eligibility.
Developed an ongoing relationship with prospective students from enrollment
through graduation.
May 2006 – June 2007
Heritage Institute, Manassas, VA
ADMISSIONS COORDINATOR
Acted as initial contact for potential students.
Conducted student interviews and enrolled students.
Recruited and retained students.
Used direct mail, electronic mail, telephone, personal contact and the school’s
website to recruit students from national and international markets.
Completed appropriate paperwork and computer work in a timely manner.
Conducted follow-up procedures to ensure that students went through appropriate
channels for Financial Aid or any remaining pre -admissions procedures.
Kept in contact with students to ensure they were committed to their chosen field.
Received applications and supporting materials and developed applicant records.
Coordinated campus visits and tours for prospective students.
Managed student records.
Participated in open houses, seminars, and other Heritage sponsored activities.
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Tracked the progress of enrolled students to ensure they were meeting program
requirements.
Reviewed student records to confirm graduation eligibility.
Developed an ongoing relationship with prospective students from enrollment
through graduation.
GEICO, Fredericksburg, VA May 2005-May 2006
INSURANCE ANALYST
Conducted necessary investigations to determine policy coverage and details of
loss.
Analyzed information and determined the Company’s liability under the policy
contract.
Evaluated claims and negotiated property damage settlements with attorneys and
other insurance companies.
Determined possible payment recovery.
Settled personal injury protection, Medical or Total Theft payment claims.
Interpreted Medical Reports and determined payout for medical bills.
Elk Hill Varina Alternative Day School, Varina, VA August 2003-April 2005
TEACHER
Planned and taught lessons in Civics, World History I, World History II, U. S.
History, U.S. Government, Education for Employment, GED, Pre-Algebra,
Algebra, Consumer Math, Geometry, and Trigonometry.
Developed and implemented individual educational plans to attain appropriate
goals for each student.
Developed and maintained a physical classroom environment conducive to
learning.
Maintained complete records on the academic progress and achievement of each
student.
Recruited new students and actively worked to retain existing students.
Worked cooperatively with staff to improve the quality of the total program.
Lead member of educational team which consisted of a teacher, behavior
specialist and counselor for at-risk youth.
Held weekly meetings for female students that wou ld allow them to be successful
as they returned to public school.
Reviewed student records to confirm graduation eligibility.
Coordinated activities that helped prepare students for employment.
I created and implemented behavioral plans for students on pro bation.
I supervised juvenile offenders.
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June 2002 August 2002
United States Congress, Washington, DC
INTERN FOR CONGRESSWOMAN JULIA CARSON
Initial point of contact for constituents and visitors of the Congresswoman.
Provided tours giving detailed history of the capital.
Responsible for screening and directing callers based on their individual needs.
Attended meetings with lobbyists and researched political topics to assist the
Congresswoman in making decisions on whether to vote for or against a bill.
Served as the assistant to the Executive Administrative Assistant.
Processed incoming mail and assisted with responses to letters written by
constituents.
Handled press releases for the Congresswoman.
Thrived in a fast paced environment where multi ple agendas had to be addressed
quickly.
Organization and prioritization allowed for completion of objectives on or before
deadlines.
Represented the Congresswoman when meeting with foreign diplomats and
dignitaries.
June 2002 August 2002
Ron Brown Fellowship, Washington, DC
FELLOW
Participated in meetings with politicians and lawyers to gain knowledge in the
political and international relations field.
Conducted a study on immigration concentrating on whether or not a temporary
visa should be issued to illegal immigrants.
Attended classes on international relations focusing on Mexico.
Senate of Virginia, Richmond, VA January 1994- March 1994
SENATE PAGE FOR SENATOR RICHARD SASLAW
Responsible for photocopying and collating bills for distribution to members of
the Senate.
Attended committee meetings and provided the Senator with an outline of the
issues that were discussed.
Met with students from high schools throughout Virginia to discuss Virginia’s
history, the legislative process, and the role of a Senate Page.
Coordinated meetings between the Senator and lobbyists.
Assisted the Senator during Senate proceedings.
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PROFESSIONAL MEMBERSHIPS
Vice President of the Pre Law Society
Assistant Secretary of the Association of Poli tical Scientists
Member of Pi Sigma Alpha Political Science National Honor Society
Member of Pi Alpha Alpha Public Administration Honor Society
American Political Science Association
VOLUNTEER EXPERIENCE
Member of the Betterment of Brothers and Sisters (Community Service Org.)
Participated in voter registration campaigns
Assisted the American Red Cross with campus blood drives
Soccer Coach for the Northern Virginia Soccer Club (Spring 2012)
Team Manager for the NVSC 03 Girls Travel Soccer Team (Fall 2012 – Present)
AWARDS
Virginia State University Honors with Distinction List (2003)
Virginia State University Political Science Leadership Award (2003)
Who’s Who Among American College Students (2003)
Virginia State University Honors with Distinction List (2003)
Political Science Academic Achievement Award (2002)
Virginia State University Political Science Leadership Award (2002)
United States Achievement Academy All American Scholar (2002)
Virginia State University Honors with Distinction List (200l)
Ujamaa Award (Best team member; works well with staff and students)
Teacher of the Month Elk Hill Varina Day School
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