Customer Service Sales

DENISE MICHELE MOJICA

*** ******* ******, #***

Bronx, NY 10475

347-***-**** – 347-***-****

*******@*********.*** & **************@*****.***

Objective

Seeking employment in a medical office setting where a strong customer service background

attention to detail, and strong communication skills are key to the team.

Education

New York Career Institute

Certicate in Medical Office Specialist

Applicable Classes

• Medical Administrative • Medical Law and Ethics

• Microsoft Word • Medical Terminology

• Medical Billing

• Computerized Billing Computer Concepts

• Professional Development

• Health Insurance

Lehman High School Bronx, NY

High School Diploma June 2001

Professional Experience

J.C. Penny 2008 - Present

Retail Salesperson

• Greet customers and ascertain what each customer wants or needs.

• Open and close cash registers, performing tasks such as counting money, separating

charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintain knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

• Compute sales prices, total purchases and receive and process cash and credit payments

• Maintain records related to sales.

• Watch for and recognize security risks and thefts, and know how to prevent or handle

these situations.

• Recommend, select, and help locate or obtain merchandise based on customer needs and

desires.

• Answer questions regarding the store and its merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

Macy’s Department Store 2005-2006

Retail Salesperson / Cashier

• Greeted customers

• Obtained payment by hard cash, checks, vouchers, credit cards, or auto debits.

• Issued refunds, credits, receipts, and change because of customers.

Calculated money in the cash-drawers at start of shifts to make sure that quantity is

•

correct.

• Recommend, selected, and helped locate or obtain merchandise based on customer needs

and desires.

• Answered questions regarding the store and its merchandise.

• Described merchandise and explain use, operation, and care of merchandise to customers.

Nicolas of Tolentine Headstart (Summer) 2001

• Teacher Assistant

• Helped teacher to organize and schedule classes

• Assisted students with any problem

East Bronx N.A.A.C.P Day Care Center (2001)

• Worked with Regular Education Children

• Worked with Special Education Children

Volunteer

Cavalry Hospital Hospice Department

(Fall) 2013 to Present

• Filing Patients Charts

• Making Copies for Patients

• Answering phones for Employees

• Making Name Tags for Patients

• Sorting Charts

• Faxing

Making Phones Calls

Skills

Word, limited Excel, Internet. Bi-lingual Spanish

References available upon request.

Contact this candidate