Customer Service Quality Assurance

KEITH A . HOLMGREN accb08@r.postjobfree.com

* *** ****** **** ***, #207 • C arlsbad, CA 92008 7 60 - 802 - 6598

LEADERSHIP QUALIFICATIONS PROFILE

RESPECTED MATERIALS ADMINISTRATOR with distinguished 18-year career driving productive operations through

materials procurement, scheduling, forecasting, and inventory control. Core team member and driver for bottom -

line cost containment and waste reduction.

GIFTED STRATEGIST AND TACTICIAN, recognized for driving revenues through strategic vendor negotaitions and

cross-training program implementation. Instrumental in achieving operational efficiency, increasing productivity

and boosting employee performance.

PASSIONATE LEADER, skilled at building top-performing teams focused on impeccable service delivery and

accountability for goal achievement. Extensive expertise in client needs analysis with a consultative approach to

customer service operations.

SELECTED PROFICIENT

Supply Chain Management Inventory Control Procedure Development

Forecasting Procurement Operations Production Scheduling

General Ledger Reconciliation Vendor Negotations Cross Training Programs

Regulatory Compliance Quality Assurance Materials Administration

PROFESSIONAL EXPERIENCE

Materials Administrator NOVEN PHARMACEUTICALS (MERGED WITH HISAMITSU) 2010-Present

Entrusted to oversee the administration of $5M in materials and services for a state-of-the art FDA-approved

transdermal manufacturing facility with DEA approval for the production of controlled substances. As a member of

the CCRB, continued to improve the Standard Operating Procedures at both company facilities. Responsible for

entering sales orders, creating work orders, forecasting material needs.

Produced inventory cycle counts at 1% variance

Achieved budget, margin and turnover goals year over year

Reconciled General Ledger accounts payable, mainaining accuracy of monthly account balance at 100%

Cultivated productive relationships with vendors to secure competitive pricing and increase revenue

Facilitate successful negotiations for truck pick-up and delivery of finished goods

Established Kanban system for warehouse personnel to reduce potential down-time in Manufacturing by 95%

Materials Administrator HISAMITSU 2008-2010

Spearhead the successful procurement and purchasing of GMP, cGMP, consumables, and equipment, ensuring

compliance with all FDA regulations. Drove the comprehensive update of Standard Operating Procedures regarding

purchasing, operations, and inner-departmental cooperation.

Established the first purchase requisition process for the facility

Cultivated productive relationships with vendors to secure competitive pricing and increase revenue

Developed a formal inventory process, encompassing materials audits and inventory discrepancy analysis

K EITH A . H OLMGREN k accb08@r.postjobfree.com

2 320 Rising Glen Way, #207 • Carlsbad, CA 92008 7 60 - 802 - 6598

PROFESSIONAL EXPERIENCE, CONT.

Purchasing Supervisor GRAPHIC CONVERTING INC. 2004-2008

Actively managed $20M in international and domestic purchasing operations for a company providing customized

turn-key services to clients. Successfully negotiated the procurement of plastics, tins, paper products, equipment, and

electronic components. Selected to serve as Packaging Engineer, collaborated with clients in developing packaging

concepts. Consistently ensured delivery of quality customer service vital to sustaining and growing accounts.

Implemented a Cross Training program, resulting in a 30% improvement in operational efficiency and personnel productivity

Exceeded savings goals and margin standards by 12% through strategic vendor negotiations

Developed a “Key Indicator Savings Program” to assist buyers in reducing cost for the company

Reduced waste factor through the comprehensive review of inventory history

Maintained annual company budget, margin and turnover goals

Monitored General Ledger Accounts Payable, ensuring 100% exactness with monthly accounts balance

Senior Buyer Buyer GRAPHIC CONVERTING, INC. 1998-2004

Hand-selected to assume all purchasing responsibilities for a newly acquired manufacturing operation, effectively

improving vendor operations, reducing costs, controlling inventory, and updating procedures.

Reduced waste factors and lowered make-ready material, saving over $28k per year

Applied JIT and MRP systems in maintaining efficient inventory levels, exceeding in-stock goal of 95%

Established the GCI Purchase Requisition Process, effectively improving purchasing procedures and saving $50,000 annually

Decreased expedited freight costs by 42% by applying 2-day transport in place of overnight shipments

Drove the implementation of a 0 overs / 0 unders inventory control policy with vendors

Maintenance Clerk THE UPPER DECK COMPANY, LLC. 1994-1998

Facilitated successful negotiations with international and domestic vendors to secure competitive pricing on

consumables, electrical parts, adhesives, paper, FDA approved packaging material, and equipment on behalf of a

$150M global trading card company. Supervised the planning,scheduling and monitoring materials movement

throughout the entire production cycle.

Created a reporting system capturing $2.7 million labor variance, eliminating non-performing products

Reduced waste factor on finished goods material from 4% to 1% in one year

Established a Back to Basics program, increasing packaging efficiency and boosting product quality

Developed a formal inventory process, encompassing materials audits and inventory discrepancy analysis

Sergeant 82 AIRBORN DIVISION; US ARMY

Honorably discharge with an Army Commendation Medal for achieving 100% on an annual AG Inspection

PROFESSIONAL EDUCATION & CERTIFICATIONS

ISM CERTIFIED

LEAN SIX SIGMA YELLOW BELT

KANBAN AND KAIZEN

PALOMAR / CAL STATE SAN MARCOS COLLEGE

FORKLIFT OPERATOR

CURRENTLY ENROLLED IN APICS

TECHNICAL OPERATING SYSTEMS

Windows, Visual Manufacturing System, JD Edwards, Oracle, Trackwise, Master Control Systems, and Topps

Palletization Software

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