Customer Service Data

KLAUDIA HAILEY

** ******* *** ?Akron, OH ***** ? Phone 330-907-

1441?*******.******@*****.***

OBJECTIVE: To join an environment that allows professional opportunities

in the business operations area

EDUCATION:

THE UNIVERSITY OF AKRON, Akron, OH

Master of Public Administration

August

2012

Bachelor of Science in Business Administration Major in International

Business May 2009

ACADEMIC HONORS:

Timken Company International Scholarship

Dean's List (every semester)

Cum Laude

Graduate Assistantship

LANGUAGES:

Polish - fluent (native speaker)

English - fluent (TOEFL certification)

WORK EXPERIENCE:

Data Collector

June 2012 - Present

HARTMAN FINANCIAL AND INSURANCE, Hudson, OH

. Collecting mortgage data from various counties in Ohio

. Researching patterns and presenting the data to the company

Research Specialist/Intern

May 2011 - July 2011

SUMMIT COUNTY CHILD SUPPORT ENFORCEMENT AGENCY, Akron, OH

. Helped with the Family Support Matters Program in a

collaborative work environment

. Completed data entry for control group data

. Led focus groups, attended stakeholder meetings, took notes

and presented material to the supervisor

. Conducted a literature search of current content that aligns

with the factors associated with non-payer behaviors and

effective programs that have been implemented to reduce the

numbers of non-payers of child support

Graduate Assistant

August 2010 - May 2012

THE UNIVERSITY OF AKRON, the Department of Public Administration and

Urban Studies, Akron, OH

. Performed research for the professors within the department

and organized documents

Inbound Service Specialist

January 2010 - June 2010

FIRSTMERIT BANK, Akron, OH

. Provided excellent customer service by effectively

communicating with both English and Polish speaking customers

. Helped with various problems and answered questions about bank

accounts;

. Assisted the customers with transition from Visa to MasterCard

. Provided help to customers from state of Illinois after

acquisition of 24 branches from FirstBank of Missouri and 4

branches of George Washington Savings Bank

Research Specialist/Intern

August 2009 - December 2009

KNIGHT CENTER OF DIGITAL EXCELLENCE, Akron, OH

. Conducted collaborative market research in support of

OneCommunity/KCoDE's plans to secure U.S. Government economic

stimulus funding for ARRA broadband projects for our 26 Knight

Communities in combined value of more than $550 million

dollars

. Utilized community resources in order to work on projects;

presented data in a form of presentation

ADDITIONAL EXPERIENCE:

Clerk

January 2006 - June 2012

ZEE'S CONVENIENCE STORE, Akron, OH

VOLUNTEER EXPERIENCE:

Intern

February 2009 - May 2009

INTERNATIONAL INSTITUTE OF AKRON, Akron, OH

. Involved in marketing of the translation services provided by

the organization, created flyers

. Performed market research to observe trends and techniques

used by similar organizations

. Data collection to find potential organizations interested in

services

Volunteer Ombudsman

July 2012 - December 2012

AREA AGENCY ON AGING 10b, Uniontown, OH

. Visited multiple nursing homes in various areas of Ohio,

mostly Akron area and gathered information to help make

experiences enjoyable for residents and their families

. Communicated with individuals and made observations helpful in

identifying factors affecting their living situation and

looked for ways to solve problems brought by numerous factors.

Contact this candidate