Customer Service Technician
Resume:
Holly A Franklin
Orange Park, FL 32073
*****.*********@*****.***
SUMMARY
I am interested in pursuing a career at a reputable company. I am articulate, self motivated,
responsible, and detail oriented. I would like to secure a position with a well established
company that will lead to a lasting career.
KEY QUALIFICATIONS
• 5 years customer service experience.
• Strong writing skills.
• Outstanding leadership skills.
• U.S. Secret Clearance.
• Excellent at multi-tasking.
EDUCATION
• Currently Enrolled – Legal Studies, 2013
Florida State College at Jacksonville, Florida
• US Navy Avionics Technician “A” School, 2010
Naval Aviation Training Command, Pensacola, Florida
• Some College - Administration of Justice, 2007
Copper Mountain Community College, Twenty-Nine Palms, California
WORK EXPERIENCE
United States Navy
Avionics Electrical Technician Second Class
JANUARY 2010 – PRESENT
• Troubleshot and repaired U.S. Military aircraft in fast paced, high intensity combat
environments.
• Prepared, edited, and filed 18 training records and assisted junior sailors in getting
qualifications.
• Regularly conducted team based operations in order to support multi-aircraft flight
operations.
• Supervised and inspected work performed on aircraft in order to prevent the occurrence
of defects.
Interstate Blood & Plasma Inc.
Phlebotomist
DECEMBER 2008 – DECEMBER 2009
• Verified test requisitions by comparing information with nursing station log; brought
discrepancies to the attention of unit personnel.
• Obtained blood specimens by performing venipunctures and finger sticks.
• Complied with all legal requirements in regards to the drawing of blood, analyzing and
storing samples.
• Assisted other technicians with difficult venipunctures.
Sallie Mae Student Loan Financial Institution
Collections Agent
MARCH 2007 – DECEMBER 2008
• Made and received phone calls in a high volume, fast paced environment.
• Collected payments and performed forbearances on past due loans.
• Tactfully informed customers of overdue accounts and amounts currently owed.
• Set up repayment plans.
Domino’s Pizza
Cashier/Cook/Shift Leader
2004-2008
• Dealt with customers on a daily basis; taking orders and complaints and making their
experience the best it could be.
• Excellently prepared and cooked orders.
• Responsible for doing inventory once a week.
• Supervised up to 5 employees per shift.
COMPUTER SKILLS
• Microsoft Word, Excel, Power Point, Type 65 WPM, Visual Basic, XHTML, C++
OTHER ACTIVITIES
• Nationally Certified with Department of Defense Sexual Assault Advocate Certification
Program (D-SAACP)
Contact this candidate