Sales Manager

DIANE B. OLIVEROS

**** ******* ******** *****, **********, IL 60538

Home: (630) 801 - 0544

*************@*******.***

SUMMARY

Dedicated District Manager and effective leader who excels at using proven methods and

cutting-edge technology to successfully cut costs, streamline operations and increase

productivity.

HIGHLIGHTS

Quantifiable revenue increases Multi-unit operations management

Strategic Planning Client relationships

Negotiations expert Relationship building

Procedure development Multi-site operations

Cost reduction and containment Flexible

Process improvement strategies Dedicated

Inventory control Team building

Systems implementation management Analytical

Business process re-engineering

Market penetration

ACCOMPLISHMENTS

• Streamlined the branch operations, resulting in a 50% reduction in operating budget

• Boosted customer satisfaction ratings by 60% in under 5 months

• Cut company operating budget by $500,000 through EBITDA

• Grew revenue by $300,000 in the first year by spearheading development of Marketing/Sales

programs

• Identified and acquired 100 high-value new clients for the company

• Increase output by 35% by introduction of a new product

• Increase output by 40% by increase hours of operations

• Spearheaded an employee engagement program, resulting in a 20% decrease in annual

employee turnover

EDUCATION

June

Von Steuben High School - Diploma: Math & Science

1997

February

Academy of Computer Science – Certification: A+ Computer Engineering

2001

Concordia College & University - Bachelors of Business Administration April

(BBA) Major: Operations Management 2013

EXPERIENCE

Jani-King

District Manager 08/2011 to 09/2013

• Drive Sales, Profitability and Gross Margin Growth

• Responsible to drive area sales and profit plans to budget through successful leadership,

organizational plans, customer service, and outstanding execution of all field operations

strategies, consistently across the region.

• Know and manage the business by effectively using sales reports, assessing departmental

results, and developing specific actions directly related to business development and growth,

consistently across the region.

• Lead and direct the development of department level sales goals and action plans for

operational manager teams directly tied into measurable results and timely and consistent

execution.

• Know our customer by interacting with the customer on the sales floor and observing shopping

behaviors, and associate/customer experience.

• Responsible to ensure that all associates are current and up to date with product knowledge,

product use, and related product market basket application through a commitment to

formalized training and development within prescribed time lines and standards.

• Accountable to ensure that trends of underperformance are formally addressed, with clear and

documented performance improvement plans.

ACCEPTANCE INSURANCE

District Manager 09/2010 to 07/2011

• Develop and execute plan to successfully achieve the assigned sales growth goals for the

district.

• Encourage, assists, and trains employees to become a motivated sales force

• Review districts monthly sales performance and communicates results and expectations to

agents

• Communicate with district personnel on a regular basis regarding new programs, personnel

items and other company related news events

• Coordinate sales promotional activities in their district and executes new product roll out

strategies

• Conduct local market research to determine customer needs and shares information with

marketing

• Work closely with the sales training group and HR to ensure new employees complete their

assigned training programs.

• Conduct quarterly performance reviews for each office to review the past quarter's results and

to identify performance and/or training opportunities

• Play a pivotal role in recruiting, interviewing an hiring new agents and CSR's in their district

• Work closely with human resources to develop a qualified pipeline of potential new agents

• Ensure compliance of companies established policies and procedures

PLS

District Manager 10/2008 to 08/2010

• Perform complete and thorough district reviews of each store in the assigned territory on a

consistent and frequent basis to determine that the stores are operating consistent with all

company policies

• Review and analyze monthly financial statements for each store to determine those that are

not operating within the assigned budget and/or meeting financial goals and take corrective

action

• Review each store's operational results with manager weekly via telephone and give

instructions on those areas of store's operation that needs attention and improvement

• Report weekly results via telephone to the Operation Director

• Guide each store manager in establishing weekly and monthly goals

• Develop and execute plans to improve store and are performance as needed

• Develop and implement strategies to increase market share and store revenues

• Approve loans up to a higher authorized amount

AVIS BUDGET GROUP

District Manager 03/2003 to 09/2008

• Develop, implement and direct district car and truck operating and sales plans that maximize

revenue, grow market share, and increase profit within plan objective

• Manage P&L for district operations

• Provide hands-on direction and guidance to district management and staff in day-to-day car

and truck operations

• Build and develop existing business opportunities by targeting areas with high growth potential

• Direct district management to meet and exceed standards; specifically store performance,

maintenance, sales, customer service, and safety/risk management

• Set and execute ancillary sales strategies and initiatives

• Partner with Local Market Sales Team to develop and acquire new business

• Provide direction to truck maintenance staff to control costs, and develop distribution base

across corporate locations, dealers, and licensees to maximize profits

• Interview and hire operations staff, operators/dealers

• Supervise, train, develop, motivate and evaluate the performance of managers.

• Train, develop, guide and motivate operators and dealers

AVIS BUDGET GROUP

Franchise Owner 10/2001 to 03/2003

• Growth and success of an Avis Budget Group location

• Staffing the location

• Marketing the operation

• Promoting world renowned Avis Budget Group "We Try Harder" values

• Maintaining a business plan aimed at developing rent-a-car business in your local area

• Daily operational costs

• Maintain good professional and business relations with the franchise purchaser

• Find clients for better promotion of their brand

• Maintain their brand equity at all times

• Ensure affordable price of the franchise stores and the name of their brand

• Propose and negotiate in a very affordable price for better business transaction

• Make necessary techniques and strategy in promoting the best brand today

• Perform the necessary responsibility towards their brand to protect

• Have a better communication and friendly transactions in attracting other business

• Hire minded people to join the business entity

Contact this candidate