Customer Service Representative

JOSHUA D. BOLDEN

*** ******** **** - ******, ** *1003

Cell: 516-***-**** ***********@*****.***

EDUCATION Queens College, The City University of New York Flushing, NY

Master of Arts December 2014

Major: Urban Affairs

Old Westbury, The State University of New York Old Westbury, NY

Bachelor of Arts May 2013

Major: English Minor: Media &Communications

Cumulative GPA: 3.38 Major GPA: 3.43

HONORS Dean’s List: Spring 2013

Sigma Tau Delta English International Honors Society: Spring 2013

Certificate of Achievement and Promise Award: Spring 2013

Selected to participate on the Senior Thesis Writing Panel: Spring 2013

COURSEWORK Marketing Principals and Concepts; Entrepreneurship; Statistics; Structure and

Grammar; Urban Politics; Urban Policy; Urban Research Writing

SKILLS MS Word; MS Office; PowerPoint; Social Media; Analysis; Data entry; Marketing;

Blog Writing; Editing;

EXPERIENCE Page31.com Long Island, NY

Associate Editor/Writer January 2009-Present

Assisted with the development of content and launch of new website featuring

celebrities; often re-blogged by popular websites such as vladtv.com

Study, research and compile information to write web content on sports,

entertainment and consumer products

Proofread, organize and edit all website content before posting to site

AHRC Nassau Brookville, NY

Direct Support Professional May 2008-October 2008

Monitored and oversaw activities of adults with mental and developmental

disabilities

Planned, performed, and assisted with individuals’ care or activities according to

preferences or needs

Served as mentor and coach to clients, providing guidance and direction

PetSmart Levittown, NY

Pet Care Specialist May 2006- June 2008

Served as sales floor customer service representative

Ensured opening procedures were properly executed

Assisted with the grand opening of the new Valley Stream store

ACTIVITIES SUNY Old Westbury Catalyst News Paper January 2013- May 2013

Content Contributor

Developed articles for submission to the school newspaper

Upper Room Church of God August 2010- Present

Editor

Editor and writer for the children's programs newsletter on a voluntary basis

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