Customer Service Sales

Leon Malone

**** *. **** ***** ******, GA ***** 678-***-**** **********@*****.***

Professional Summary

Hardworking and dependable individual with experience working in various customer

service and sales driven environments requiring extensive product knowledge.

Responsible for handling administrative tasks including order confirmation, filing job

completion paperwork, record keeping, and data entry using Microsoft Office; also

experienced with general tasks including delivery of goods, product installation, and

training new hires.

Work Experience

Truck Driver/Customer Service, Norcross, GA

Office Images April 2010-Present

• Deliver product to installer and assist with job completion

• Provide customer service to ensure customer satisfaction

• Assist supervisors with multiple tasks, training of new hires/temporary employees

• Follow-up on all work orders on a daily and weekly bases

Shipping/Receiving Repair Technician, Louisville, KY

Manpower Staffing December 2009-March2010

• Selected various items from warehouse inventory to be shipped across the country

• Tested defective cell phones and add proper repair codes

• Logged and recorded results of testing

• Maintained daily quotas to meet company requirements

Video Trafficker, Louisville, KY

Pridestaff September 2008-August 2009

• Reviewed and edited specific information, news, or commercial footage to meet

customer demands

• Logged and tracked all information ordered

• Retrieved inbound calls to ensure dates and completion times

• Provided follow up calls to ensure customer satisfaction

Machine Operator/Fabricator, Louisville, KY

Mee’s Tile and Marble October 2007-June 2008

• Maintained and operated machinery and equipment

• Provided customer service

• Assisted supervisor in training new hires

Technical Support, Louisville, KY

Bank of America Merchant Services January 2006-October 2007

• Troubleshoot credit card terminals

• Assisted merchants with batching information

• Assisted sales representatives and banking centers with configuration of terminals

Production Worker, Louisville, KY

Kelly Services/Forge Staffing December 2004-January 2006

• Responsible for all operations in the forge shop and steel mill

• Forged heated steel machinery

• Assisted in training new hires

Youth Counselor, Louisville, KY

Recognize, Inc November 2002-December 2004

• Developed program curriculum for at-risk youth in Metro Louisville area

• Provided services to Jefferson County School System, YMCA of Greater

Louisville, and other community organizations

• Maintained accounts, increased enrollment, and organized outreach programs

Senior Sales and Technical Representative, Louisville, KY

Powertel/V-Stream November 1998-November 2002

• Completed operations of all store functions

• Provided services and product knowledge through three company changes

• Trained all new employees in computer programs and products

• Provided customer service both on the phone and in the store

Education

University of Louisville, Louisville, KY, 1995-1996

Morehead State University, Morehead, KY, 1992-1993

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