User Experience Researcher

E MILY G RACE

** *. ** * * Street, Apartment ***, Kansas City, Missouri 64111

816-***-**** emilygrace87@hotmail. com

CORE COMPETENCIES

Project Management

Served as lead researcher for several companies; in charge of project conceptualization, development, and completion

in order to assess client needs and expectations

Directed research and engineering teams, varying in size from 2 25

Managed client needs: managed customer communications throughout and following project life, attended to client

concerns, delegated other departments to meet client needs

Actively participated in the development and supervision of archaeological projects:

Caylan Archaeological Project (2010) Caylan, Nepeña, Peru

Bir Madhkur Project (2008) Araba Valley, Southern Jordan

Research

Accustomed to utilizing anthropological user centered design techniques including online research, storyboarding,

usability studies, focus groups, in person interviews & telephone interviews, participant observation, telephone

surveys & online surveys

Over 2 years of corporate research experience

6 years of academic research including the completion of an honors thesis and a masters thesis

Experience with qualitative research software including: NVivo, ATLAS.ti, PAPYRUS

Advanced knowledge of: Microsoft Office Productivity Suite, Libre Office, Google Drive

Teaching/presenting

Teaching experience at both the university and grade school level in international settings

Course development including the creation of the syllabus, lectures, labs, and exams

Presented scientific research findings at multiple academic conferences

Presented client based research findings and analysis to management in various corporate settings

R E L E VA N T E X P E R I E N C E

PRAIRIE OM CONSULTING, Jamesport, MO, USA

Provides customer service and product consulting to agricultural businesses and small farms

Lead Researcher 2013 2014

Proficiently developed, lead, and coordinated 3 researchers

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Identified customer problems, gathered supporting data, recommended process improvement. Research methodologies

included interviews, surveys, and observational data gathering

Created detailed designs based on customer research and needs assessment

Maintained and facilitated client communications throughout project life

WALSWORTH PUBLISHING COMPANY, Kansas City, MO, USA

Commercial printing and publishing company that specializes in student yearbooks

Needs Researcher, Department of Strategy and Innovation 2012–2013

Adeptly employed appropriate anthropological and ethnographic techniques to develop customer service programs

and initiatives that were responsive to identified client needs

o Conducted usability studies to ascertain maneuverability of yearbook creation software

o Developed and conducted focus groups with teenagers and adults to gauge client interest in new products

o Designed, organized, and analyzed qualitative, observational and interview based data gathering events

around the country

o Performed lengthy interviews and in depth surveys to acquire detailed client opinions

Developed research strategies throughout project lifecycle

Translated customer needs and actionable insights to major stakeholders, including executives, engineers, and

designers

AMESON EDUCATION & CULTURE EXCHANGE FOUNDATION, Beijing, China

Facilitates the implementation of educational cooperation and cultural exchange throughout the world

Academic Coordinator/Teacher, Beijing No. 4 High School 2011–2012

Coordinated and monitored the international teaching staff of 10 individuals

o Relayed information between the Ameson management (in Nanjing, China) and teaching staff (in Beijing,

China)

o Mediated and helped resolve cultural and work related issues

o Worked with the Chinese staff members to implement a new English based curriculum

Conceptualized, completed, and presented course syllabus, course lectures, and examinations

Delivered, maintained, and developed programs and courses of study

Held weekly office hours for cultural exchange programs

LOUISIANA STATE UNIVERSITY, Baton Rouge, LA, USA

Anthropology Instructor, Department of Geography and Anthropology 2011

Developed course syllabus and taught Introduction to Anthropology

Utilized effective learning through creative lectures, laboratory exercises, and examinations

Laboratory/Teaching Assistant, Forensic Anthropology and Computer Enhancement Services Laboratory

and LSU Museum of Natural Science 2009 2011

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Worked closely with anthropologists including the laboratory director in accurately and carefully executing needed

logistical arrangements in data gathering and analysis

Effectively handled the paperwork, cleaning, and inventory

Served as teaching assistant to laboratory director for an anthropology class, facilitating weekly laboratory classes

EDUCATION

LOUISIANA STATE UNIVERSITY, Baton Rouge, LA, USA

Master of Arts in Anthropology (GPA: 4.0): 2009 2011

Thesis: Demography, paleopathology, and health status of the Moche remains in Huambacho, Peru: A comprehensive

osteological analysis

UNIVERSITY OF BRITISH COLUMBIA, Vancouver, BC, Canada

Honors Bachelor of Arts in Anthropology (GPA: 3.95): 2005 2009

Thesis: One species or two? An examination of the species classification system in paleoanthropology

Awards:

Dean’s List (2006 2009) Go Global Learning Programs Award (2008) Trek Excellence Scholarship for Continuing Students

(2006 2007) President’s Entrance Scholarship (2005) AP Scholars Book Award (2005)

AFFILIATIONS

Paleopathology Association: 2010 2011

American Academy of Sciences: 2009 2011

Golden Key International Honor Society: 2006 2009

National Honors Society: 2001 2002

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