Quality Assurance Manager

Samantha Emminizer

Systems Training Manager - Crothall Healthcare

Lutherville, MD

**********@*******.*** - 410-***-****

WORK EXPERIENCE

Systems Training Manager

Crothall Healthcare - February 2013 to Present

Development and implementation of new employee orientation program for Environmental Services

Department of Life Bridge Health

• New hire training and continuing education

• Creation of new programs focusing on quality assurance, infection control, and patient satisfaction scores

• Oversight of patient satisfaction scores in Press Ganey database and focused assessment of any area with

a significant drop in ratings, to insure we are exceeding the patients needs whenever possible.

• Ensure that all state and federal training requirements are met and documented for each employee in the

Life Bridge System in the Environmental Services Department

• Creation of training database encompassing all Environmental Services employees within Life Bridge Health

• Quality Assurance for current environmental practices and development of new training programs as needed

for a large hospital system

Adjunct Faculty

Baltimore City Community College - March 2012 to Present

Develop and teach Paramedic curriculum in compliance with national registry requirements

• Didactic and practical testing development and implementation

President

Emminizer Safety Engineering - November 2002 to Present

Perform site safety audits and training for contracted clients

• Development of safety plans and job hazard analysis in compliance with state and federal laws

• Marketing and business development

Operations Manager

Grace Transportation and Medical Services - July 2012 to February 2013

Management of daily operations, oversight of billing, dispatch, scheduling, payroll, and on time performance

• Employee recruitment, training, and retention

• Create a critical care program that is in compliance with state regulations and accepted by the state medical

director

• Marketing and business development

Operations Manager, Quality Assurance Director

First Response Medical Transportation - Halethorpe, MD - January 2009 to February 2012

Management of daily operations, oversight of billing, dispatch, scheduling, payroll, and on time performance

• All aspects of Quality Assurance for both call center and field employees

• Employee recruitment, training, and retention

• Create an advanced life support care program that is in compliance with state regulations and accepted by

the state medical director

• Marketing and business development

Clinical Manager, Quality Assurance Director

Pulse Medical Transportation - Owings Mills, MD - January 2009 to November 2009

Built this company from the ground up - licensing, inventory, plans and procedures, and all aspects of staffing

• Developed plans and procedures within state and federal guidelines for Basic Life Support, Advanced Life

Support, Critical Care and NICU services for a large hospital system

• Built communications and dispatch center for an emergency services company including development of

emergency operations plan and call taking/dispatching procedures for critical transports

• Recruited, trained, and oriented 75 staff members in preparation of start up

Regional Training Director

Life Star Response of Maryland - March 2002 to January 2009

responsible for training, continuing education, and re-certification for 325 employees in Maryland and

Washington D.C. with multiple jurisdictional licenses

• Development and implementation of Field Training Officer Program

• Oversight of Quality Assurance in all areas - dispatch, call taking, billing, documentation, response times,

unit hour utilization and documentation

• Taught all company orientation classes and annual retraining

EDUCATION

High School Diploma in General Studies

Joppatowne High School - Joppa, MD

1984 to 1988

Multiple Certifications in Paramedicine, Safety, Firefighter, Instructor I, II, and III

University of Maryland Fire and Rescue Institute - College Park, MD

1992

SKILLS

Customer Service Management, Adult Education, Microsoft Office, Policy and Procedure Development and

Implementation, Call Center Development and Management

ADDITIONAL INFORMATION

Skills

• Proficiency in Microsoft Office

• Scheduling

• Communications System Development

• Compliance procedures development and Implementation

• Dale Carnegie Management Training

• Orientation development and training

• experienced with recruitment and retention of large groups

• Accident investigation and follow up including back to work program development

• Quality Assurance and Improvement development and implementation

• Employee discipline, remediation, and documentation of employee files

• More than 15 years of management experience in communications, transportation, and logistics

• Expertise working in a fast paced environment and having the ability to make informed, critical decisions

Contact this candidate