Management Manager

FRANK ALEGRE

**** ** *****. ***** **. *****

Cell: 305-***-****

Email: *******@*****.***

Objective A rewarding and challenging position that capitalizes on my abilities and experiences.

Education

• A+ Certification Course

• Windows 95/98/ Me Advanced Windows 2000, XP and Vista Windows 7 & 8

• Supporting Windows NT Server, 2003, 2008

• Exchange

• Windows NT 4.0 MCSE Course

• ATI Technical Institute Electronic Engineering

• AA, From Miami Dade Community College.

• Continuing Education at FIU towards a Bachelor in Computer Science. ( partime student) one year to Bachelors

degree

Working towards MCSE certification

Microsoft Certified Professional MCP.

Voice over IP configuration and Deployment

Video Surveillance

.

Skills Summary

• Project Management

• Team Leadership

• Able to troubleshoot complex issues quickly

• Excellent research and analytical skills

• Fluent in Spanish and English, both written and verbal

• Hardware Diagnostics and Software Development.

• LAN Design Architect, and implementation

• Excellent peoples skills, and I'm able to supervise and manage people

• Able to work in stressful environments

Francisco Alegre - Page 1 of 4

Sunshine Onsite Technology

2005 To Present

Network Administrator / Manager /Sales

As an IT Consulting Business, my responsibilities at Sunshine Onsite Technology were part management/technical at

every level, the ability to speak with other CEO's to adjust their IT needs, budgeting, on the other aspect technical ability

to resolve issues quickly is a must . Some of my technical abilities included Architecture, Designs and Deployments of

Exchange 2007 and Server 2008. Designed and implemented a revenue stream which includes management of hosted

infrastructures for application such as Exchange 2007 SP1, SQL 2008 and SharePoint. I also manage a team of 10 network

administrators/ helpdesk support personal. In charge of Company Budget, as well as all Marketing strategies. to excel

sales. Expertise on SEO, and Social Media Management.

More than 10 years as Network Architect, Network Security Consultant, and Systems Administrator for 100+ and 400+

users networks, including Technical and Customer Support on Windows environments. Designed and maintain network

infrastructure for more than 30 Companies, trained and Managed Junior Network Administrators.

Creating, developing and implementing strategies for efficient and cost effective management of allocate resources.

Responding to inquiries or complaints from management, subordinate employees, customers, contract vendors and

regulatory agencies.

Preparing clear and concise correspondence, contact proposals, contracts, administrative and statistical reports.

Managing, coordinating, delegating assignments and reviewing the work of assigned department personnel; recruiting,

interviewing and selecting applicants in accordance with established employment practices and methods.

Assuring compliance with company policies, practices and procedures, including safety rules and regulation.

Establishing and maintaining cooperative working relationships with others.

Managed IT Services

Systems Engineering and Administration Services

Information Assurance and Network Security Services

IT Project Outsourcing (Roll-outs, Relocation, Inventory, and Asset Management)

Disaster Avoidance and Co-location Services

IT Incident Management and Break/Fix Services

Manage Services

Complete Software Engineering and Development Services

Help Desk Services

Broadband and Telephony Administration, Including Installation

Francisco Alegre - Page 2 of 4

Specialties: Senior Network Architect, Network Security Consultant, Planning and Implementation of new network

infrastructure for the Health Care Industry Hippa compliance adviser. System Engineer, Digital Marketing, and Social

Media Management expert.

Responsibilities \ Experience

Design, Implement, Manage and Configure Exchange 2007.

Managed Exchange Server of over 100 users, as well as 8 smaller environments of 50 users or less each.

I have performed multiple migrations from Exchange 2003 to Exchange 2007 SP1.

Implemented use of Vitalization using VMware 4.1

Manage Trend Micro Ofscan, VISD, and Control Manager for virus scan prevention and URL browsing

management.

Implementation and administration of Symantec Backup Exec 2010 R2. Manage daily backup client

operations, configuration, upgrades and troubleshooting

Management of Windows 2008 R2 AD, DNS and DHCP.

Created a complete monitoring solution using OpManager

As an IT director, I was in charge of all decisions pertaining technology, and the management of system

administrators/ helpdesk support

Management of Social Media/ Internet Marketing Strategy SEO, for the Company.

Hardware

Support Cisco UCS Blade Chassis 5100 with 14 physical blades UCS B200 M2

Support Dell PowerEdge 2900, 1950 and R510. All used as VMware Hosts.

Support HP Servers and Blades (Multiple C7000 Chassis fully populated with BL460c G3 thru

G6 ).

Technical Field Experience

Noven Pharmaceuticals Inc. Permanent January 18, 2001 - 2005

11960 SW 144 St

Miami, Fl 33186

Phone 305-***-****

Network Administrator Help Desk Manager

At Noven Pharmaceuticals Inc. there’s an average of 400+ users running Windows 2000 xp

We currently had 54 servers running the following main applications:

Citrix xp, JD Edwards, Win2k Enterprise, server, IIS 5.0, Lotus Notes SR5, Oracle 8.17, Crystal Reports, PDC NT 4.0,

Exchange 5.5, Audix Deffinity software(phone system), Backup Exec, ADP System, Hyperion, SQL, Documentum, SAN

solution, Tivoli backup system and more.

.

My main responsibility is to Manage, the helpdesk group of 4 technicians. Deployment, configuration of Track-IT

Help Desk Software that allows technicians for better immediate control of Assets, Helpdesk, and Knowledge along

with Network Administration Tasks, In charge of Network Associates Enterprice Edition /security, viruses, spyware,

Spam email, and Project leader, Backup tape Library, Veritas Backup exec.

Network Admin.

1. Configuration, Maintenance, and Securing, Network Servers, print server, Definity, phone system, Lotus Notes

clients, BackupExec configuration and maintenance Check Point firewall –1 security and configuration, Just

upgraded to Pix redundant firewalls, Exchange 5.5, ADP software solutions configuration and maintenance., etc.

Francisco Alegre - Page 3 of 4

2. Security Administrator, making sure to provide proper security access to users/folders

3. Deployment, configuration, and maintenance of Voice over IP Phones.

4. Developed, improves and sets the standards for network documentation, practices and procedures.

5. Currently running Exchange 5.5 configuration and administration, getting ready for Exchange 2k Migration.

6. Cisco, switches, wireless switches, and router configuration and maintenance.

7. Groupshield and Epolicy Orchestrator, deployment configuration, and maintenance, making sure network is free

from incoming Viruses both Servers, and desktops.

8. IBM Servers setup and configuration.

9. Active directory expertise

10. Last year was in charge of full Desktop migration of Office 2000/Win2K very Successful

11. This year one of my goals and objectives are to fully migrate to Windows 2003, Active Directory, currently in the

migration process.

12. One of my responsibilities is to administer, configure and install telephone lines over the premises the phone

system both software configuration and hardware setups, I was in charge of system migration from Definity and

Intuity R4 to R11. I still continue to maintain and administer the phone system.

13. Network hardware configuration, Cisco, switches, routers, wireless, and fiber optics channels

14. I posses knowledge and understanding of all mentioned softwares above.

15. Working on managing/planning projects for all different departments throughout the Company.

10. Excellent project management skill, very budged oriented.

11. I Love to work in a fast growing environment and I’m also not afraid of change, excellent

customer service skills, and work very well in a team environment.

12. Implemenation of our own web hosting \ssl\sql

Silverline Consulting *Permanent* January 5, 2000 to December 28, 2000 Note: This is

a consulting firm, all this companies I did consulting and network admin.

Network Administrator

Silverline Technologies is a Consulting firm that specializes on the design, implementation, and support of Computer

Networks, also providing outsource services such as management, administration, and maintenance according to the

clients needs.

I provided administration to the following Industries;

Withers Worldwide

Network Administrator

Withers worldwide are a fully integrated freight management and third party logistics and fulfillment service.

Responsibilities included

Maintain an existing Windows NT Environment, and SCO UNIX.

Implemented a full back up to database with SCO UNIX. From command line with pcio /tar commands.

Setup and configure E-mail and Exchange Server, and maintenance.

Installed MS Small Business Backoffice 4.5as the Primary Networking Operating System

And Windows 2000 as a member server.

Increased office productivity by 80% using faxing from the desktop, centralized scanned document storage, macros,

customized reports and training.

Implemented Internet Security through SurfControl, a program that blocks access to certain websites to enhance

Company productivity.

Implemented a collaborative messaging system using Exchange server 5.5.

Daily support for all users.

Details

Internet; Ethernet 10/mbs; Windows NT 4.0, and SCO UNIX; Clients: Windows NT Workstation Windows 2000 Pro, Windows 2000

server, SurfControl.

Fresca Farms

Network Administrator

Fresca Farms is a nationwide Corporation dedicated to flower sales.

Responsibilities included

Francisco Alegre - Page 4 of 4

Maintain an existing Novell 4.1, and Windows NT Environment.

Test, Troubleshoot, repair and prevent data loss over LAN.

Installation and configuration of Novell client 5.0 running COBOL application for every user.

Thermal, dot matrix, and laser printer support and configuration.

Implementation of SurfControl to block access to users to certain websites to enhance office productivity.

Reestablish new cabling connections due to Company growth.

Firewall maintenance and configuration.

Training clients on Outlook, and Office 2000 products.

Details

Internet; Ethernet 10mbs; Windows NT 4.0, Novel 4.1 : Windows 98 Se, and NT Workstation

Spectrum

Network Administrator

Spectrum is a Company involve in the business of flower sales.

Responsibilities included

Maintain an existing Windows NT Environment, and Windows 2000 Server.

Established standards for the following Workstations, Internet Access, Applications and Procedure for Disaster

Recovery.

Implemented, and Configuration of Backup Exec. A Veritas program to allow full back ups and Disaster Recovery on

both Small Business Server, and Windows 2000.

Cabling and Configuration of entire network after moving to a different location.

Supported terminal Server while waiting on the T1 line.

In charge of research and purchasing of all software and hardware through Silverline Consulting.

Support and Configuration of Dynamics a powerful accounting program running on SQL Server.

Training clients on Outlook, and Office 2000 products.

Details

Internet; Ethernet 10/100mbs; Windows NT 4.0, Windows 2000, Windows 98Se, and Terminals

Multiflora

Network Administrator

Responsibilities included

Maintain an existing Windows NT Environment, and Windows 2000 Server.

Similar network infrastructure as Spectrum Company ran by the same Controller.

Implemented, and Configuration of Backup Exec. A Veritas program to allow full back ups and Disaster Recovery on

both Small Business Server, and Windows 2000.

In charge of research and purchasing of all software and hardware through Silverline Consulting.

Thermal, dot matrix, and laser printer support and configuration.

Support and Configuration of Dynamics an accounting program running on SQL Server.

Configuration on lotus notes from several users.

Training clients on Outlook, and Office 2000 products.

Details

Internet; Ethernet 10/100mbs; Windows NT 4.0, Windows 2000, Windows 98Se, and Terminals

Phsyic Solutions

Network Administrator

A Doctor firm that provides physiological studies and services just for children.

Responsibilities included

Maintain an existing pier-to-pier network.

Implemented, and Design back up techniques through the whole network computers so billing information will not be

damage in case of major crash on some of the systems running the billing software.

In charge of research and purchasing of all software and hardware through Silverline Consulting.

Details

Windows 95, and Terminals

Saratoga

Network Administrator

Saratoga is a web base business, which sells calling cards on line

Responsibilities included

Francisco Alegre - Page 5 of 4

Installed and maintained MS Small Business Backoffice 4.5as the Primary Networking Operating System and

Windows 2000 as a member server.

Migration of IIS to new Small Business Server had little to do with it but was exposed to it.

Configuration of Microsoft Exchange server and outlook.

Maintenance and setup of Backup Exec. Into tape drives.

In charge of research and purchasing of all software and hardware through Silverline Consulting.

Help desk support, as well training on Outlook and Office 2000 products.

Details

Internet; Ethernet 10/100mbs; Windows NT 4.0, Windows 2000, Windows 98Se, and Terminals

Budweiser *Contracting*

Project Management/ Network Administration

Repair, configure and upgrade all PC’s to Windows 98.

Administer and maintain Windows NT environment.

Optimization and Configuration.

Setup and configure E-mail Exchange Server Outlook configuration.

Setup and Implementation of SurfControl to enhance company productivity.

The Answer Group, GATEWAY COMPUTERS

*Permanent* March 7, 1997 to December 24, 1999

Team/leader/ Supervisor

Responsibilities: Managing a team of 16 technicians, making sure I answer all their technical questions as well as

striving for first place on customer satisfaction and first time fix. Able to read statistical reports to enhance my

performance to become number 1. Troubleshooting of business to business and consumer computer systems

those other technicians cannot resolve over the phone. Currently working on Win95/98 and NT environments.

Prior to this position I was a Case Manager, only 30 of us for 15,000 technicians. My primary responsibility was

to resolve the issue one way or the other being the highest level of tech support for Gateway Computers.

Angel Home Care *Permanent* March 5, 1995 to March 7, 1997

Helpdesk / Technical Support

Responsibilities include maintaining Computer system in a Win95/Mac environment, creating forms in Office 97

Word, Excel, and Building database in FileMaker Pro. Trouble shooting system and peripherals. Set up Star network

on NT 4.0, Exchange running DHCP to get rid of the old system which was running Apple computers mixed with

windows, this administration consisted of 10 baseT Apple talk and TCPIP. Troubleshooting and maintenance was

provided to over twenty users.

Implemented billing for Medicare and Medicaid. Incremented new ideas for the company, these

Included online billing straight to Medicare instead of hiring a billing Company, a new way of

Processing patients through a database that was written specifically for this type of market. Desktop

Email through Outlook/Exchange.

Ace Messenger *Permanent* May 26, 1991 to March 1, 1995

Helpdesk/ Technical Support

Responsible for all export and local sales. Win 3.1 and 95 environments, PC support, maintaining, repairing,

and troubleshooting problems for all PC printers and peripherals. Some Visual Basic Programming exp. As

well as Internet Programming on HTML. Furthermore, I was given the responsibility of upgrading revisions

to a new computer system, using Microsoft Word, Excel, PowerPoint and Access. Scanning Airplane Engine

Libraries into a new computer system. Technical Support. Exposed to TCPIP, Apple talk and Windows NT.

References

Jorge Ansorena Lead Engineer Venturian Inc. 305-***-**** **********@*****.***

Rogert Deleon CEO Century21 Realtors 305-***-**** ******.******@*********.***

Allen Morgan CEO Continental and Casualty 305-***-**** *******@**************.***

Rene Diaz CEO Divesify Communications 786-***-**** *****@***********************.***

Francisco Alegre - Page 6 of 4

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