Customer Service Software

EMPHASIS-Computer Support Technician experienced in systems administration

and networking.

EMPLOYMENT

Creative IT Services, Gardena, CA

**/**** - *******

Network Support Technician

Installed, configured, and maintained network operating systems software

(Windows, Mac OS, and Linux); Delivered, installed, and maintained

desktops, laptops, mobile computing devices, and other related peripherals;

Diagnosed and repaired laptops, desktops, and printers by disassembling

hardware, replacing defective components; Installed, configured, and

maintained company approved software applications and antivirus software;

Performed data back up and recovery functions; Answered telephones and

provided customer service support to clients, and staff.

Los Angeles Unified School District, Los Angeles, CA 03/2008 -

12/2010

Information Systems Support Assistant I

Installed, configured, and maintained network operating systems software

(Windows, Mac OS, and Linux); Delivered, installed, and maintained

desktops, laptops, mobile computing devices, and other related peripherals;

Diagnosed and repaired laptops, desktops, and printers by disassembling

hardware, replacing defective components; Installed, configured, and

maintained District approved software applications and antivirus software;

Resolved client problems related to servers such as server resets and

troubleshooting user log-on issues; Answered telephones and provided

customer service support to staff, students, and general public.

Los Angeles Unified School District, Los Angeles, CA 09/2006 -

02/2008

Office Technician

Installed, configured, and maintained network operating systems software

(Windows, Mac OS, and Linux); Delivered, installed, and maintained

desktops, laptops, mobile computing devices, and other related peripherals;

Diagnosed and repaired laptops, desktops, and printers by disassembling

hardware, replacing defective components; Installed, configured, and

maintained company approved software applications and antivirus software;

Performed data back up and recovery functions; Answered telephones and

provided customer service support to clients, and staff.

EDUCATION

El Camino Compton Education Center, Compton, CA

Certificate: Cisco Networking Academy

REFERENCES

Available Upon Request

Contact this candidate