Network Security Administrator

LINTON HARRIS

******.******@*****.***

**** * **** ******• Tampa, FL 33617 • 813-***-****

Objective:

To obtain a full time position in networking or security position specifically dealing with: Cisco Security and utilizing my certifications.

SKILLS:

Software & Hardware

• Ability to clearly communicate technical concepts to non-technical people.

• Configuring and securing Cisco switches, routers, ASA firewalls.

• Knowledge of windows operating systems security, active directory, group policy, firewall, network scanning, intrusion detection products and authentication technologies.

• SFTP, FTP, HTTPS, SSL and SSH

• Advance knowledge IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, VPNs, firewalls, DNS, web security and endpoint protection.

• Install, configure, backing up of hardware, and software programs.

• Familiar with desktops, laptops, tablets, and rack mount severs.

• Installed and maintained Window's (XP/2000,2003,2008,2012 Server/WDS/Vista/Windows 7/Windows 8) Black Berry Server, Microsoft Exchange, SQL, Terminal Server, Citirx Xen, VMware, WDS, Track-It, Postini, Kronos, Aconis, Sophos, AVG Enterprise, Norton Enterprise, McAfee Enterprise, Malwarebytes Enterprise, Solar Winds, Lotus, Microsoft CRM, Microsoft Lync, Go to Meeting, Teamviewer,

EDUCATION:

Southwest Florida College Tampa, FL

Currently in school obtaining my Bachelor’s Degree in Information Technology and Security Systems

(Expected finish date 3/2015)

Associate’s Degree in Microsoft Network Engineer & Database Administrator

Certifications:

ASA VPN

ASA Firewall

CCNA Security

CCNA Routing & Switching

CCENT, Security +, Network +

PROFESSIONAL EXPERIENCE:

Transitions Optical Pinellas Park, FL

2/2012 to Present

Sr. Desktop Analyst

• Work with network administrator to configure switch, routers, VPN’s, and ASA firewall.

• Configure, install and troubleshoot clientless VPN.

• Assists in maintaining Lan /Wan records, replace and upgrade Cisco Switches.

• Assist staff with installations; configure desktop computers, peripherals and software.

• Work with vendors, help desk and network operations to resolve technical problems.

• Create knowledge base articles for internal and client use.

• Orders computer equipment, supplies, IPhones, Androids, Black Berry’s, and other electronics.

• Troubleshoot desktop hardware, network, software and printing problems.

• Maintains software and product keys. Inventory and recycle equipment.

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, and application servers.

• Reset user passwords, moved users and computers to correct groups in active directory.

• Collect forensic images, Identifies opportunities to improve existing conditions and processes.

• Keep current with vulnerabilities, attacks, and countermeasures as well as devoting time to research and development.

Suncoast Hospice Clearwater, FL

10/2011 to 02/2012

Help Desk

• Provide frontline support in a Help Desk environment to assist staff and customers in the use of proprietary software

• Mentor and assist fellow technicians with customer service and technical problems

• Perform special projects as assigned

• Answered and respond to all incoming phone calls, voice mails, tickets, and emails.

• Create, update, and close tickets in Track It, Averaged 30 ticket per day.

• Created and remove user in Active Directory, add users to security groups and distribution list.

• Changed and configure directory, file and folder permissions per HIPPA Law.

• Imaged, format and inventory laptop and Black Berries.

• Remote into users PC’s via remote desktop connection, terminal service, windows remote assistance, and Citrix Zen.

• Configured Outlook, manage data files and PST.

• Trouble shoots connection issues, vpn, wireless, network, and air cards.

Kforce Tampa, FL

5/2011 to 09/2011

Help Desk

• Answered and respond to all incoming phone calls, voice mails, and emails.

• Coordinated outages to ensure proper documentation, escalation and resolution.

• Ensured that all phases of support are properly logged, tracked and resolved.

• Assisted Technical Support Manager with ongoing projects within the department. Projects can include but not limited to perform research, update knowledgebase.

• Provided assistance as required in the configuration and installation of desktop and laptop systems, printers and software.

• Provided basic TCP/IP protocol troubleshooting for workstations, laptops and printers.

• Performed telephone, voicemail and call accounting moves, additions and changes.

• Experience working with software and hardware configuration

• Averaged 40 ticket per day.

Verizon Tampa, FL

1/2011 to 05/2011

PC Refresh Technician

• Imaged desktops, laptops, remote desktop into customer system to resolve issue.

• Migrated users from Windows XP to Windows 7 remotely

• Remote into users PC’s to solve issues.

• Ensured 100% no data lost

• Configured Outlook and migrated PST and archives files.

• Downloaded software, updated subscriptions and product keys.

• Provided excellent PC, desktop, laptop, and Macintosh troubleshooting skills.

• Averaged 30 ticket per day.

• Rolled out new hardware and software to local and remote locations as needed.

• Domain Migration Project - Migrated PC's (XP/7) still on the old domain to the new domain

• Automated Domain Migration Translation (ADMT) Project - Bridge Leader for group check-ins of client PCs across the nation that was compatible with the remote ADMT process for the server team. Managed a team of techs to handle the checkout process and troubleshoot any issues with PCs or Process.

Infinity Technology Solutions Tampa, FL

4/2010 to 1/2011

Jr. Network Admin

• Answered call via Avaya Phone, log calls with detailed notes, averaged 30 tickets per day.

• Managed PC’s, server, and antivirus software with Kaseya.

• Create Knowledge Base (KB) articles for internal and/or client use, as well as actively contribute to ongoing process improvement

• Proactively monitoring and managing IT infrastructure in a NOC. Created and removed users in active directory, emails, and the domain.

• Created FTP’s for large file transfers.

• Requested ports to be open on firewall.

• Managed company’s server, implemented antivirus, updates and backing up to a NAS.

• Removed Virus, Trojans, Worms and Root Kits.

• Installed operating system and backup PC’s.

• Assisted with Terminal Server and Virtual Desktops.

Stream Global Services Tampa, FL

9/2006 to 4/2010

Client: Dell

Help Desk

• Provide Support for the all branches of the Federal Government (Army, Navy, Air Force, FAA, USDA, School Districts)

• Diagnosed and troubleshot until full resolution various systems with various hardware, software, and networking issues

• Worked extensively with Go To Assist for remote troubleshooting software issues

• Tracked packages globally and set International Dispatches

• Answer call via Avaya Phone, Log calls via SQL Database

• Assisted remote users with diagnosing complex hardware and software issues; creating tickets and resolving issues over a remote connection/on the phone or chat.

• Assist customer with problems via remote desktop and chat

• Meet or exceeded Key Performance Indicators

• Help customer over the phone remove hardware parts

References:

Mark McCloud 813-***-****

Mason Rupert 813-***-****

Nikki Spencer 813-***-****

Foster Scotland 813-***-****

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